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“Peter and Carla Just amazing!”

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Shantara Resort Port Douglas
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Peter and Carla Just amazing!”
5 of 5 bubbles Reviewed July 7, 2013

This was our second stay at Shantara. We love the relaxed atmosphere and the stunning accommodation, pool view studio room was so clean and comfortable. Pools and gardens are beautiful and well maintained as are the rooms, a credit to the owners who obviously take great pride in their establishment. The Shantara is in a quiet location but within walking distance to the main centre of town, Four mile Beach and the Marina. The reception staff Jess and Kay, the managers Marianna and Luigi are just so friendly and helpful. A great place to stay and we would highly recommend the Shantara to anyone planning to visit Port Douglas. We love it!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carla Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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944 reviews from our community

Traveler rating
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36
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5
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (288)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
Canberra
1 review
4 of 5 bubbles Reviewed July 2, 2013

The accommodation is within walking distance of all Port Douglas has to offer. We would recommend Shantara with the following qualifications. Neither the microwave nor hotplate worked and staff at reception were disinterested. Another guest commented that they had a similar experience but were prepared to eat out as it was the same 12 months ago. We were provided with only limited options for tours and discovered better options by talking to other tourists. Free access to WIFI should be included for a resort of this standard.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bloggs66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shantara, Owner at Shantara Resort Port Douglas, responded to this review, July 4, 2013
Thank you for your review . Firstly apologies that you may of found our staff disinterested, however I do find this very hard to believe !
If a Guest complains about anything in their apartment we are onto it straight away and do what we can to rectify the problem as soon as possible, of course within reason.

The Instructions on how to use the microwave is made available in the apartment otherwise a simple request at Reception would have been made available, ( I do recall actually photocopying instructions for a Guest ) as for the hotplates there is a security switch on the wall right next to the hotplate, this needs to be turned ON for the hotplate to work.

The Tour Desk we have at Reception is compiled professionally and includes all the tours in Port Douglas. We even have as separate tour desk with other little unique tours of the area.

The Shantara Staff have done almost all the tours in the area and between us all we have over 20 years experience in local tours. We always give our Guests the best option in tours to suit their needs and independent advise. Booking your tours with the Shantara Team means you are provided a free service with professional advice and should anything be changed with the booking/s we are able to assist without any stress to the Guest to have to call themselves and change their Booking.

By talking to ‘other tourists’ for tours is a matter of opinion only.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
4 of 5 bubbles Reviewed July 1, 2013

We really loved the Shantara resort. We were lured by the kid-free aspect and it didn't disappoint! Very quiet with like-minded couples who were there to spend time together. Very private and the studio pool deck room was stunning. So clean and bright. Location is perfect for the marina, shops and restaurants. Kay gave us great recommendations for restaurants too! The price was so reasonable so It's a great option for Port Douglas if you want a romantic trip with your partner. We struggled to fault it and would consider it again if we go back to Port Douglas.

Room Tip: Check whether your rate includes housekeeping and whether you share a pool deck (The corner rooms do...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weezel_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed June 29, 2013

Well, these guys just know how to make you feel welcome . Walked in..booked and paid. Sorted !
Lovely room, and quiet too.. The staff are really nice and make you feel at home. Nothing seems to be a problem.
No kids , so it's a quiet place and literally a 5 min walk to the beach or the town
Enjoy........I did

Stayed June 2013, traveled as a couple
Helpful?
1 Thank Alastairthescotsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Werribee, Australia
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 26, 2013

My husband and I have just returned from Port Douglas, and had the absolute pleasure in staying at the lovely, couples only Shantara resort. What a delight! It was tranquil and serene and the facilities were absolutely perfect.The staff are friendly, efficient and couldn't do enough for you. All our tours where organised through them with a minimum of fuss, and Shantara's location is perfect for getting around all of the main areas of Port Douglas by foot.Our apartment was fresh, clean and well appointed, which made for a wonderful stay; My husband and I highly recommend Shantara and look forward to returning next year.

Room Tip: All rooms are excellent, but i prefer those up from the ground floor away from the pool.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

Beautiful room, lovely service and so so relaxing! Having a child free resort was great, no kids splashing and yelling in the pools! Both ladies I spoke @ reception were so helpful. The only room for improvement could be the cleaning. Our room was pretty much spotless, except the cleaning lady forgot to clean our courtyard (we stayed in one of the few rooms with the courtyard) which had fallen leaves all over it. She also decided to throw out my bags in the bathroom which I had intended to pack my toiletries in. We weren't particularly bothered, but it was the only thing that subtracted the Shantara from being a 5 star experience. This is the best place to go if you're after a relaxing, couples only holiday.

Room Tip: Request a room by the heated pool which gets the afternoon sunshine.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissWest56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 23, 2013

Pauline greeted us with a warm welcome and supplied plenty of local info. Our room was on the top floor away from the road and was quiet, clean and bright. The rooms are well appointed and new looking. The location was close to the Main Street, easily accessed by walking or car. Great recommendations for restaurants and attractions.
It was the perfect quiet getaway. A home away from home.
Thanks for a lovely stay. We'll be back :)

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tr0lleyd0lley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shantara Resort Port Douglas

Property: Shantara Resort Port Douglas
Address: 27 - 31 Davidson St | Port Douglas, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #6 of 56 Specialty Lodging in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shantara Resort Port Douglas 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
Shantara Resort Port Douglas is the newest accommodation in Port Douglas and offers quality boutique style Apartment accommodation. An Adults only retreat ideal for couples, honeymooners or the independent traveller looking to escape in tranquil surrounds (Children over the age of 15 are welcome). Shantara is located walking distance to Macrossan Street, where you will find an array of Restaurants, cafes & only 400-meters to Four Mile Beach. Shantara has a selection of spacious one bedroom apartments with full kitchen, lounge/dining area, spa baths and separate shower. The studios are perfect for the shorter stay with kitchenettes. Outdoor balconies to all apartments to sit out with a relaxing drink after a day out. Available also is free Internet access, cable TV/DVDs and laundry facilities to all apartments and studios. 2 Pools - heated in winter. Gymnasium, Day Spa for personalised treatments, undercover BBQ area for guests to try out the local produce. All rooms and external area are Non-Smoking. Shantara Resort Port Douglas is a family operated business offering personalised and friendly service. ... more   less 
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Also Known As:
Shantara Resort Port Douglas Hotel Port Douglas
Shantara Hotel Port Douglas

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