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“Where did all the uniqueness disappeared to?”
Review of QT Port Douglas

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QT Port Douglas
Ranked #21 of 42 Hotels in Port Douglas
Cairns
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Where did all the uniqueness disappeared to?”
Reviewed October 20, 2013

This was our mini holiday. I choose QT from all the good reputation of being unique.

Stayed at 1 bed room, and room was quite modern and impressive.
Bed was comfortable and towels they supply were amazingly comfortable too.

only complaint about the room will be huge spider web outside of bedroom balcony.
but as there are 2 balcony, it wasn't a big issue.

Pool was large, and enjoyed swim up bar very much.
Male staff was friendly but less chit chat with (off job) co-worker and more speeder service would be better.

Restaurant food was great, but if chef has a complaint about something customer order, then probably better complaint behind the scene, so customer dun't need to feel bad about ordering something that takes time...

offering mosquito spray at the restaurant is a great idea as I am a mosquito magnet.

Dessert need a bit more improving, but unlimited cold meat section was great.

I was excited to see yellow rubber duck on the pool deck and unique uniform of front desk and concierge staff like on the website but looks like all the uniqueness has been faded.

But overall I had a great relaxing stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank COCO0309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Value
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Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Trentham, Australia
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 20, 2013 via mobile

My partner and I recently stayed at QT and were more than happy with the one bedroom apartment we stayed in for 4 nights.the apartment was well maintained and contained everything needed for a comfortable and enjoyable stay. The king size bed and pillows were like sleeping on a cloud! The reception girl on arrival was pleasant however you had to approach her and ask questions relating to basics about the resort. Shortly fate checking in we ordered some bar snacks and beverages next to reception as we had been traveling all day, after a ver long wait and being the only people in the bar area I had to ask where our refreshments were, the bar girl said she had forgot as it was her first shift on this side. I grabbed our drinks and carried them to our table, the food arrived a little while after. Later that day I went to the pool for a swim, I was horrified to find lots of empty glasses, food bowls and scraps all over the outdoor furniture and paving around the pool. That evening we had booked to dine at the in house buffet "Bazaar" and were disappointed after paying $130.00 to find that the buffet offering was not replenished with not much on offer. The morning breakfasts were good and well replenished however the waiters were busy chatting with each other most of the time in a language other than English. Reception staff lacked customer service training, too busy chatting amongst themselves and not greeting / acknowledging guests when they are in the main foyer. Out of all of the staff, the Pool Bar attendant seemed to have the best interpersonal skills with his customers. So yes, great place for accommodation and facilities, staff need a bit of work.

Stayed October 2013, traveled as a couple
Helpful?
2 Thank Allan3458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 19, 2013 via mobile

We spent a week at QT and had wonderful time.
The rooms have everything you need, are very clean and well maintained. I loved the bathroom accessories !
Try the restaurant at dinner, they have a great buffet, and the chef will prepare his "special" for you, it is delicious.
The breakfast buffet is overpriced if you don't have breakfast included in your package, but it is up to you to buy something outside and prepare breakfast in your room as they are fully equipped for simple cooking.
The pool area is nice as well, the only regret is that they close the pool bar at 5pm. Not a big issue, though.
Last but not least, the shuttle makes the place so convenient when you want to have dinner and drinks but don't want to drive. In 5 min, for 5 AUD, you are in town...
Not to forget the front staff, who provided very useful information about diving, things to do and so, with such a nice smile.
Thanks a lot to all of you !!!

Stayed October 2013, traveled with friends
Helpful?
Thank Thierry_Arnould
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sasrowlandsQT, Director of Social Media at QT Port Douglas, responded to this review, August 10, 2014
Dear gorgeous QT Port Douglas guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 16, 2013

Huge thank you to QT and particularly Josh for rescuing our trip to Port Douglas.

We had originally booked another hotel and on arrival immediately left because the 5* hotel resembled a 1* motel. I phoned QT and spoke to Josh who found us accommodation at what can only be described as very short notice at QT. He showed us around the complex and the room as soon as we arrived and we moved straight in.

We stayed in a 2 bedroom apartment which was fabulous and the kids enjoyed the pool. Love the quirky atmosphere that filled the hotel. We had the best time and can't wait to come back.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kate s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sasrowlandsQT, Director of Social Media at QT Port Douglas, responded to this review, August 10, 2014
Dear gorgeous QT Port Douglas guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 16, 2013

QT Port Douglas was amazing, the staff were extremely helpful and friendly, before we had even turned the car off we were welcomed and offered help with our luggage. The rooms were serviced everyday and impeccably clean. The restaurant was the most outstanding feature, being a seafood lover, this was a dream come true. An all you can eat buffet of fresh seafood, salads, pizza’s, soup's, cheeses, cooked seafood and meat, the list goes on. The food was fresh, and tasted fantastic and the kitchen is exposed so you can see how clean it is.The chef’s were fantastic, from altering dishes to suit individual requirements or requests, to coming over to our table to make sure everything was up to standard. I would defiantly recommend this Resort and especially the restaurant.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank teresa l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 14, 2013 via mobile

Tonight is night two of our stay here in QT PD. Upon arriving here you are greeted with big smiles and helpful staff. We are staying in a basic studio apartment and it has everything you need for a short stay, including a balcony over a tropical garden. The bed is so luxurious and comfortable and the decor is upbeat and funky! We absolutely loved the live band playing on Sunday the 13th and the the atmosphere confirmed that we were on holiday in the beautiful PD. Dinner at Bazaar on night one and the food was fabulous. Wait staff lovely and attentive but drink service very slow - usually waiting at least 10-15 minutes for a drink order in a non-packed restaurant. Day two and we checked out the pool: a beautiful place for a swim and to chill out with a book! Tonight we dined in the more casual dining/bar area. Bar service was brilliant. Food was yummy (cooked in Bazaar kitchen) but took over 50 minutes to arrive even though it was simple order. I appreciate that cooking for two sections would be hectic but diners should at least be warned that there is a bit of a wait. We also had to get up from our table and go to service areas for cutlery and then plates and then napkins. Whilst this was a bit disappointing, it has not tainted our opinion of this place. We would definitely come again and enjoy all the facilities and atmosphere that QT has to over. The thing that would stand out the most here is how friendly and attentive the staff are - everywhere you go and walk, if a staff member sees you, they will say hello with a big smile and ask you how you are. The management are obviously very particular on this, but they should know that their staff do this very well and make guests feel relaxed and happy whilst being on holiday.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Skatey82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Level 5 Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 13, 2013

I love this place, in fact I swear by all the QT resorts! They're amazing and fun and have great atmosphere, however, upon dining there with a friend recently there were a few too many 'issues' to ignore.

First of all there was a DJ playing, which was great, but the place was empty and although he was having a great time, we couldn't hear ourselves think! It was way too loud.

We then ordered drinks and food at the bar. The young lady must have been new as she got our order absolutely completely wrong. Stilled water instead of sparking, a bottle of Red instead of a glass and missed the pizza that we ordered. We were charged for the wine as a bottle once we realized that $85 was too much for chicken wings, gliders, water and a glass of wine we questioned it with the staff (the second time!). They sorted it out and couldn't have been nicer but like I said, just too many mistakes for comfort.

Perhaps the music was too loud and she didn't hear us? Either way, not acceptable. Retrain your staff QT. I will be back as I love it there but I will be a LOT more careful about what I order and checking my receipt (which I had to ask for) when I pay.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank EuroChik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sasrowlandsQT, Director of Social Media at QT Port Douglas, responded to this review, August 11, 2014
Dear past QT Port Douglas guest,

We appreciate your feedback and will take time to run through it with our team.

With warmest regards,

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about QT Port Douglas

Property: QT Port Douglas
Address: 87-109 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Rydges)
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Port Douglas
#6 Spa Hotel in Port Douglas
#8 On the Beach Hotel in Port Douglas
#10 Top resorts Hotel in Port Douglas
#17 Luxury Hotel in Port Douglas
#22 Family Hotel in Port Douglas
#24 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — QT Port Douglas 4.5*
Number of rooms: 170
Official Description (provided by the hotel):
The next instalment in the QT Resorts series, QT Port Douglas, will be ready to bed on May the 12th, 2012.QT Resorts were launched by QT Port Douglas' gorgeous sister resort, QT Gold Coast, and this second coastal paradise will also include signature concepts such as the Bazaar Marketplace dining option that has quickly become the number one rated culinary experience on the Gold Coast. All guest rooms have been given a facelift with new QT beds, 42" flat screen TVs, and hand-sourced stylish fabrics and finishes. You will see in this resort the thread of designer decor that lifts QT Resorts to a new level of sophistication. The addition of 100 sun loungers by the pool can also be seen, forming the perfect vantage point from which to sip the day away. QT Port Douglas has a new open bar area, Estilo, which will be the place where you whet your lips before you dine in Bazaar, and to keep you swimwear ready, we also have begun an update on our gym and leisure offerings. From June until September, you can take in the balmy nights in front of a custom cinematic experience, Moonlight Cinema, designed especially for our guests. This sun kissed resort is a must for a lover of designer hotels and resorts. ... more   less 
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Also Known As:
Rydges Sabaya Resort Port Douglas Hotel Port Douglas

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