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“Excellent stay” 5 of 5 bubbles
Review of Oaks Lagoons

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Oaks Lagoons
Ranked #16 of 44 Hotels in Port Douglas
Certificate of Excellence
Melbourne
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent stay”
5 of 5 bubbles Reviewed January 6, 2011

Upon check-in we were greeted by Manis who was nothing but helpful. We booked a 2 bedroom swim up apartment. This stay was excellent.....2 bedroom / 2 bathrooms / 1 study / laundry &kitchen. Room was well appointed with modern decor. The pool outside your room was the best feature. We stayed during the Xmas / new year break & the pool was never full, it truly felt like it was out own private pool. I have read previous reviews & was worried after I book this but i had nothing to worry about. Sure the carpet might get a bit wet when going inside.....just dry off before hand like you would if you had to travel down a lift to get to pool. We will be going back at the end of this year. I should mention however that you need a hire car....town is about 5 minute drive away far too long & hot to walk to town...if you are serious about seeing the region you need a car anyway.

  • Stayed December 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JAK1804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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726 reviews from our community

Traveler rating
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    102
    39
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See reviews for
212
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland, New Zealand
Level Contributor
168 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed January 1, 2011

My husband and I stayed at Oaks Lagoons 24th - 26th December 2010 and it is a modern complex with 6 lagoon style pools - this is great as the pools are never over crowded. Staff were lovely - very friendly and helpful. The property is well maintained and has excellent facilities including ample free parking, BBQ facilities and plenty of outdoor tables, chairs and sun loungers. We booked a One Bedroom deluxe and were on the third floor. The apartments are VERY spacious. Our bed (King) was extremley comfortable and off the bedroom was a large study which had a desk and couch. The Kitchen was well equipped with cutlery, plates and dishes. There was a full size frigde, lots of cupboard space, two ceramic elements and a convection oven/microwave.
We really enjoyed our stay at Oaks Lagoons, the only thing we would like to note is that it is a few kilometers from the actual town and probably not a comfortable walk in the heat. It would be more suited to people looking to self cater that have access to transport (rental car)

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thelawsons_nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 29, 2010

Last minute trip from Melbourne & booked on the internet the night before. Transport from airport was efficiently organised by Danielle at the front desk. Pleasant stay to relax and recuperate. Exceptionally clean and fantastic swim out blue lagoons. Expert tips on 'what to do' by Michelle & Murray. Michelle, I did love my last meal at the 'Beach Shack'. Thank you. Tanvi

  • Stayed October 2010, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tanvi111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clydebank, United Kingdom
Level Contributor
73 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed October 27, 2010

Have read various reviews of this resort hotel & our experience was completely at odds with everyone else. Reading reviews I wonder just what people expect when they book a hotel. Our apartment was perfect for us (me, daughter & her partner). Clean, very comfortable beds, well stocked kitchen area, and best of all the pool just outside our lounge window. Perfect for a late night swim! We have stayed in resorts before & with some exceptions, they are not hotels. Each apartment is privately owned & managed lettings by the resort management. It is like renting an apartment for a few days.
We found Oaks Lagoons perfect for us. Having the pool just a few steps away was wonderful. The Oaks is about 10 minutes drive from Port Douglas but there is a bus which runs every 30 minutes picking up passengers, last run is midnight. Its only $4 each way so won't break the bank. No restaurant at this Resort but you can cook if you like either in your apartment or at the barbecue near the pool area.
We had a great time there and would have no hesitation recommending it.

  • Stayed October 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
Level Contributor
204 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 266 helpful votes
1 of 5 bubbles Reviewed October 21, 2010

I was enticed by the glossy website and the novelty of 'swim-up' rooms to book here for four nights in October and pre-paid in full (that being the only option).

On arrival I was instantly disappointed with the shabby state of the property and also how strangely quiet it was. The room wasn't as clean as it should have been (numerous hairs found in the bathroom and lounge) and dozens of dead flies around the patio door. There were also bottle caps outside the door.

After a couple of hours I wandered next door to the Mercure to see if I could view one of their rooms; sadly, they were fully booked!

Wired internet is available in the room but is VERY expensive and provides MINIMAL service ($27 per 24 hours for 100mb download limit!)

Also need to remember that these are apartments and not traditional hotel rooms - there is no bar or restaurant or 24 hour reception, no room cleaning, towels only changed weekly, etc, etc.

After staying just one night, I decided to cut my stay short - giving two days notice I spoke to reception and advised I was going to check-out a day early. After a long time waiting, I was told by Murray (manager?) that I could of course leave early but wouldn't get a full refund. He was able to offer me 50%. I was informed that at that short notice they wouldn't be able to resell the room (I didn't have the heart to remind them the property was clearly empty!)

To sum up - the Mercure next door for a similar price has everthing you need - stay there instead!

  • Stayed October 2010, traveled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank simonp820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 11, 2010

Just want to say we were very well looked after by Michelle the manager. She was able to sort out all our requests and organise trips to our delight. Very good at her job and our plesure. Great place to stay.

  • Stayed October 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mocketts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed October 5, 2010

My husband and I like to take the kids for little local getaways a couple of times a year. This was the second time to Oaks in Port Douglas the first time was just the two of us, this time with our 3 children aged, 9, 10 & 13. The first time we had one room with a private pool and spa bath which was awesome - not sure if they can do this during busy season! The second stay we had a pool entry from our two bedroom room with balcony, also very good. The room was clean and well appointed - not five star but very nice and good value for a two or three day family get away. Staff friendly and helpful, will definitely stay again.

  • Stayed November 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bronte001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oaks Lagoons

Property: Oaks Lagoons
Address: 2 Langley Rd, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Port Douglas
#23 Family Hotel in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Lagoons 4.5*
Number of rooms: 127
Official Description (provided by the hotel):
Just 3 minutes stroll to Four Mile Beach, the new Oaks Lagoons Port Douglas is a relaxed getaway which aims to please with its friendly service, relaxed ambiance and unique ‘lagoon’ lifestyle. There are six lagoon-style pools, from which guests can swim to their apartment balconies, as well as barbeque facilities within a lush landscaped setting to make the most of the tropical breezes. At the Oaks Lagoons, accommodation styles vary, from hotel rooms with large corner spas, to 1 and 2 bedroom apartments complete with gourmet kitchen and laundry facilities. There are also rooms with the ‘swim out’ option or apartments with their own private plunge pool and spa. All rooms offer air conditioning, king beds, broadband connectivity and balcony. ... more   less 
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Also Known As:
Oaks Lagoons Port Douglas
Oaks Lagoons Hotel Port Douglas

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