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“Property is OK but not spectacular”
Review of Oaks Lagoons

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Oaks Lagoons
Ranked #16 of 43 Hotels in Port Douglas
Certificate of Excellence
melbourne
Level Contributor
99 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Property is OK but not spectacular”
Reviewed August 9, 2013

Stayed in a hotel room on 1st floor. Room was typical hotel room although had small sink and some crockery and cutlery. OK for 2 people although not that spacy. Does have big spa on verandah overlooking the hotel courtyard. Pool did not appear to be heated. Is quite a walk in to town and about 5 minutes to 4 mile beach. Staff are quite helpful

Room Tip: Ground floor has the pool.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aussietraveller1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, August 14, 2013
Thanks for your review. The relaxing 45 minute walk along the beach to town is a big reason many of our regular guests like to stay here. They find it a great way to unwind and get that work stress out of the system and get some exercise at the same time. It is something many who stay in the main street with the shops and traffic miss out on. We are also presently adding microwaves to the hotel rooms as well, which is proving popular with some of our longer staying guests. Hope to welcome you back again soon
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Rating summary
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  • Location
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Traveler tips help you choose the right room.   Room tips (248)
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English first
Adelaide, Australia
Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 1, 2013

We had a one bedroom apartment, king bed, full kitchen and separate living area with nice balcony. Not serviced but that's no problem. Very comfortable bed, well maintained and quiet. Staff excellent and very helpful. There is an extremely well maintained shared BBQ area which we used many times, as eating out in Port Douglas can be quite expensive. It's a short walk to the beach, bit of a way out of town but we had a hire car so not a problem. Because all the ground floor apartments have a swim out lagoon type pool facility, and we were third floor, it feels a little uncomfortable because you feel like you are swimming in their pool but from the opposite side. Also there is not a lot of pool ladders from the 'non swim out' side. This was the only thing that concerned me though and as it was fairly cool we did not use the pools much. Might be more of an issue in hotter weather. Only 30 minutes of wifi per day and only in lobby or pool area. When are hotels going to cater to modern travellers who need more wifi than this? All in all though highly recommended property.

Room Tip: If you are a serious pool user make sure to get a swim out pool room, I'm sure you would feel mo...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KOB1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, August 7, 2013
Many thanks for staying with us and sharing your account of your stay at the Oaks Lagoons. The BBQ area is very popular with guests and also a great way to meet other guests and share ideas on what to do in the region. We often get comments we are a long way from the shops, for many of our male guests, we are not far enough away from the shops!!
We now offer 30 minutes of WIFI free each day, after which you can purchase additional time directly from your device. We have noted the comments about reception and I have ordered a new WIFI Hotspot to be installed which will give signal coverage from all our rooms, certainly the balconies, as well as the pool areas.
We hope you will be able to have another holiday in Port Douglas again soon.
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Ireland
Level Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 23, 2013

My girlfriend and I recently had a great 4 night stay in Port Douglas. We were due to stay in the Ramada but due to some plumbing issue had to be rebooked and it was Oaks Lagoon we ended up. We had a swim up room which was great. The room was well kept and clean as was the bathroom. I found the idea of having to pay for clean towels a bit much particularly as it classifies itself as a four and a half star. However I don't get ratings in Australia as there were no real facilities in the Oaks. This is a good and clean, modern apartment complex with nice pools, good bbq area. Breakfast in the Ramada was good too. It is best to have a car if staying here.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anthony06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, July 28, 2013
Thank-you for taking the time to provide feedback on your recent stay at Oaks Lagoons.
I am pleased that we were able to accommodate you on your four day getaway, and that you found our swim out rooms to your liking. Our rates include setup amenities only and therefore a small fee does apply to replacement towels and other amenities. It is such a delight to hear of our guests making the most of our pools and Bbq area and we do hope that you are able to come back and enjoy our facilities again in the very near future.
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Sydney, Australia
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 20, 2013

We booked a swim up room but for some unknown reason we were informed we had been upgraded to a two bedroom apartment with a spa and private plunge pool in courtyard. BONUS !
The apartment was actually two adjoining rooms and was spacious for our teenage family and offered privacy and our own bathrooms. The spa was a great relaxer and it was like a home away from home with a basic kitchenette where we could prepare breakfast for our day. The resort itself has nice pools and gardens but we were isolated from these areas because we had our own private area to ourselves. Service at the desk was friendly and helpful however only one person was on duty and there was a possibility of a short wait when booking tours etc. You need a car as the resort is out of town a bit but the beach is a short stroll away which is lovely.

Room Tip: Guess smile and be happy and see if you get upgraded, no idea why we were ?
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulR74_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, July 21, 2013
Thank-you for taking the time to provide feedback on you recent stay at Oaks Lagoons. I am pleased to hear that you found our apartments spacious and comfortable and I love to hear that our guests feel as if it is a home away from home. For guests chosing not to bring a car, we do have a local shuttle service that operates around Port Douglas from 7am to 11pm. We also offer bicycles for hire which many guests find are a great way to explore Port Douglas.
We look forward to welcoming you back the next time you chose to travel to Port Douglas.
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Sydney, Australia
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 12, 2013

Nice room with view over pool, got good discount with Wotif @$143 per night was good value. Room average but had nice spa on balcony. Need car as too far to walk to shops and 10 minute to beach. Good car parking and lift access for bags was good.Only 30 minutes WiFi per day annoying

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4scottys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, General Manager at Oaks Lagoons, responded to this review, July 15, 2013
Pleased you enjoyed your stay in one of our Hotel Spa rooms. A car is one option, keep in mind we have a local shuttle that operated around Port Douglas from 7am to 11pm and whilst between $4-5 per person each way, you would need quite a few people or quite a few trips each day to be the same as the daily cost of a rental car. We also have bicycles available which are a great way to explore Port Douglas with the town being on a relatively flat expanse of land. Whilst the WIFI is limited to only 30 minutes free, per day, there are pricing plans available with no volume limits.
Thanks for staying with us, we hope to have you stay with us again soon.
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Bangkok, Thailand
Level Contributor
184 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed July 9, 2013

The lay out of these apartments worked well with teenagers, split into two with an A & B side, the kids felt they had privacy but we were also together. We had been attracted by the swim out pool but the reality was it was freezing and we only ventured in once! The apartments were nicely furnished and had a nice aspect looking out over the pool. If there in winter we would ask to be on the sunny side, our apartment (60's) on the ground floor was totally in the shade. It would be great in high season?

Oaks lagoon is out of Port Douglas but no problem with a hire car, we walked to the beach via the hotel next door but a bit of a trek...

The BBQ area was great and we used this once but Port Douglas has some fantastic restaurants so we worked our way down the Trip Advisor list...

The hotel is well manged, Tina on reception is a gem, and offers good suggestions for local activities. Murray, the Manager was interested in my comments. I am not a great fan of the triple sheeting which has the doona sandwiched between two flat sheets, which I don't think is very hygienic as inevitably after a night you end up in direct contact with the doona, I prefer the old fashioned doona cover!

I also found the lack of free Internet in the room a pain. The Oaks have just upgraded to 30 mins free Internet per room per day from reception, and will soon install additional coverage to allow direct 30 mins free access from the room. Come on Oaks you can do better than this, it is putting you behind local competition...

No daily servicing, maybe we are just a messy family but we reckoned we could cope for 3 days any more than this than we missed this...

In summary - well run, reasonable value due to the lack of facilities, just upgrade to free Internet, doona covers and daily servicing and you will be onto a real winner!

Room Tip: Ask to be on the sunny side in the middle of winter
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Little W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, July 15, 2013
Thank you for your kind words in your feedback and I appreciated you taking the time to meet with me to discuss your thoughts with me. I understand how you feel about the doona being in a flat sheet envelope, and as I mentioned, we see it more like a plump blanket between sheets. To explain a little on triple sheeting, as guests often use their beds during the day whilst on holidays, having regular bedspreads can mean problems with sunscreens and oils etc getting onto bedspreads which become difficult to remove. By providing a top sheet with a bed runner only, these are changed with every guest’s departure, ensuring the top of the bed for that noon holiday nap is fresh for every arrival.
We are working on improving our internet offering and presently we are trailing a 30 min per day free internet option for our guests. We are also installing an additional WIFI hotspot to help improve the signal around the complex.
Additional services can be arranged at an additional fee. Daily servicing is not included in the rate, so you can order one only when you really need one.
Thanks for staying with us; we hope to see you and the family again soon.
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Melbourne, Australia
2 reviews
Reviewed July 6, 2013

Apartment type accommodation, there are no restaurants or cages at the venue, you need to go next door into the Ramada for something to eat which is just okay, nothing special.
You will be approx. 4km out of the main drag, but shuttle bus services are available every 20mins at $5pp one way...that can get very exe for a family.
I would stay here again, but might hire a car next time for easier convenience.
The staff were lovely and extremely helpful.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Damon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, July 15, 2013
Thank you for staying with us. The Ramada does offer special prices for our guests and is very convenient for when you don’t want to go far. In saying that, the shuttle service is very convenient especially if you would like to enjoy a beverage or two. Hope to see you again on your next trip to relax in Port Douglas.
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Additional Information about Oaks Lagoons

Property: Oaks Lagoons
Address: 2 Langley Rd, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Port Douglas
#23 Family Hotel in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Lagoons 4.5*
Number of rooms: 127
Official Description (provided by the hotel):
Just 3 minutes stroll to Four Mile Beach, the new Oaks Lagoons Port Douglas is a relaxed getaway which aims to please with its friendly service, relaxed ambiance and unique ‘lagoon’ lifestyle. There are six lagoon-style pools, from which guests can swim to their apartment balconies, as well as barbeque facilities within a lush landscaped setting to make the most of the tropical breezes. At the Oaks Lagoons, accommodation styles vary, from hotel rooms with large corner spas, to 1 and 2 bedroom apartments complete with gourmet kitchen and laundry facilities. There are also rooms with the ‘swim out’ option or apartments with their own private plunge pool and spa. All rooms offer air conditioning, king beds, broadband connectivity and balcony. ... more   less 
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Also Known As:
Oaks Lagoons Port Douglas
Oaks Lagoons Hotel Port Douglas

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