We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Relaxing Break!”
Review of Oaks Lagoons

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Oaks Lagoons
Ranked #16 of 42 Hotels in Port Douglas
Certificate of Excellence
Adelaide, South Australia, Australia
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Relaxing Break!”
Reviewed May 16, 2013

My husband, mother and I recently returned from Port Douglas after a 10 night stay at Oaks in a 2 bedroom apartment. This was the second time my husband and I have stayed there having spent 10 nights there in 2012. Traveling with mum, we booked a 2 bedroom apartment to give us all space and privacy. We also upgraded to a swimout as we prefer to go straight from our room to the pool. Our apartment was clean, spacious and we had all the things necessary for a great stay.
The Oaks is out of town which suits us as it is generally quieter and we hire a car to get around anyway but for those concerned, the shuttle runs from next door at the Ramada on a regular basis. There is no onsite restaurant but we went to the Ramada for breakfast and dinner on a couple of occasions as well as self catering and eating in town. The BBQ area is well set out and it's nice chatting to other people traveling through from different parts of the world while cooking dinner.
We can't fault our 2 visits and would recommend to anyone traveling to Port Douglas to book an apartment for their stay. Our best tip is to get a room on the sunny side as the pool is always warmer for swimming.

Room Tip: Ask for a room on the sunny side and upgrade to a swimout for a bit extra if you can afford it!
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, May 25, 2013
Port Douglas is fabulous at this time of year, the weather is usually sensational, the annual Carnivale festival is on with lots of events on the program, and the rates are still off-peak. Yes the pools are warmer on the sunny side, and whilst we can never guarantee a room on the sunny side, we do try and meet all special requests where possible. These days, staying in apartments is a much more comfortable way to travel that regular hotel rooms. Even if it is so one person can stay up at night and watch TV without disturbing others. Our swim out rooms are a real treat having that extra bonus of relaxing on your own sun lounges nice and close to your fridge! And that does make for a relaxing break!! Many thanks for staying with us again Lisa; we hope to see you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

814 reviews from our community

Traveler rating
    299
    328
    115
    42
    30
See reviews for
246
392
16
9
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Chelmsford, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 16, 2013

We booked The Oaks Lagoons as we had previously stayed at two other Oaks Hotels, in Sydney and Auckland New Zealand and were very satisfied and the Lagoons didn't disappoint.

We were given a two bed. top floor appartment, which was fitted out with everything we could wish for. The apartment was serviced on a weekly basis and in between we found the apartment very easy to keep tidy and clean. Everything was provided, even dishwasher sachets and washing machine powder in the 'starter pack'. It was also really appreciated that on arrival after a long journey from UK, even though it was mid-morning, we were told our apartment was ready for us to move into and that everything was supplied so that we could have a much needed hot shower and cup of tea! We found the reception staff so helpful, especially Tina, We had lots of help and advice in finding our feet in the resort and area and booking excursions.

We also noticed that the BBQ area was always kept clean and pristine and the gardens and lagoons were beautifully kept and maintained.

The position of the Oaks Lagoons is such that a very short stroll through a quiet residential area and very soon we were able to walk along Four Mile Beach, which we did often and found it a very pleasant way to get to Port Douglas Town. More often than not we would get the little shuttle bus back to the hotel and very rarely had to wait very long for a pick-up. There are many cafes and restaurants in Port Douglas itself and the food was, freshly cooked, well presented and delicious.
Altogether a very nice place to stay in a lovely area.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, May 25, 2013
Thank you Barbara for this feedback, we are so pleased you enjoyed your stay with us and for recognising Tina for looking after you so well. We enjoyed having you here for your long stay visit. Much warmer weather than you are used to back in the UK! We recently had some guests stay here who loved the walk along 4 mile beach into town so much, they bought a unit here. Something you wouldn’t do if you stayed near the main street. We hope your tan is lasting and your not getting too cold now you are back in the UK. Thanks for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 15, 2013

I booked into a 'Swimout' room at this resort for my teenage daughter and I for 3 nights over Easter 2013 as a special 'mother-daughter' treat. The resort looked terrific on the website, and the swimout room also looked terrific. Lots of glossy pictures giving the impression of an upmarket resort and upmarket accomodation, accompanied by lots of clever sales rhetoric. The swimout room I booked was the most expensive room booking within the resort. Upon arrival at our room we were almost knocked over by the overpowering smell of mould. Also, every flat surface in the room was covered in thick dust. The room itself and furniture was 'tired' and old looking and the bathroom was tiny, mouldly/dank smelling, old fashioned, and the shower door was rusted to such extent it could not be closed. I spoke to reception staff about the problems with the room but I was met with disinterest, lack of concern, and was duly informed that a previous long-term occupancy was the reason the room 'smelled badly' and was in need of repair. I was not offered a different room, nor was I offered an apology or any form of compensation for the room being in such a state of disrepair and being nothing like described on the website, nor anywhere near reasonably acceptable. Perhaps paying for the room up-front had an impact on the staff response to me regarding the issues I raised, they simply were not at all interested. Consequently, I definetely would not recommend anyone book into this resort. It was very disappointing, to say the least!

Room Tip: Do not stay in this resort.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DevineCairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, May 25, 2013
I am sorry your expectations were not met in staying with. We do not rate ourselves as 5 star with all the trimmings but prefer to offer value for money accommodation for our guests. I have covered the issues of wet season smells in closed rooms in the previous post, so will not repeat that here. Our staff obviously did not pay you the due respect on reporting these matters, and that should also not have occurred. Being busy is not an excuse for not paying appropriate attention to any guest. Please be assured, how a guest pays makes no difference in how guests are treated. Whilst we do get rushed at times, our aim is to ensure all our guests have a wonderful stay with us. We hope we will have the opportunity to look after you in a more professional way at some stage in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Gorda, Florida
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 13, 2013

Arranged for this 2-night stay through my credit card points program. In the past, the results of using the program have been great; this was very much beneath their standard. The furnishings were worn, the window coverings hanging crooked. Despite the heat outside, the air conditioners were not on in this one-bedroom unit; only ceiling fans. The worst part was the odor in the lounge/living room area, which rendered that space unusable.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HawaiianHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, May 16, 2013
Thank you for your feedback. We don’t leave air-conditioners on in unoccupied rooms, just the ceiling fans. Certainly keeping the air-conditioners on would keep the room a lot fresher for arrivals, but once guests turn the air conditioner on this usually resolved the problem very quickly. Contacting us to address any problem interfering with the enjoyment of guest’s stays will usually fix any other matters that need addressing. My team and I do want our guests to enjoy their time with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paramus, New Jersey
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 11, 2013

I was some what leary about renting an apartment style room on my stay in Port Douglas. In the past I have only done traditional hotel stays. I was more than pleasantly surprised by how nice our accomodations were!! They were super clean. The set up was perfect for us. I needed my own studio, but since I was traveling with another couple, we wanted to stay close but not together. We each had our own apartment. I had a studio and the other couple had a whole suite. There was a outside door leading from outside. Then when you enter there is a small vistibule with two more doors each leading to our own apartments! Both apartments over looked a pool and had a balcony that was shared, with a jacuzzi tub! I would do it again and highly reccomend it to anyone looking to stay in the area. At Oaks Lagoons we met Helen who works in the lobby and could not have been nicer to us!! She was so helpful and genuinely nice. Wonderful person. Since there is no place to eat at Oaks Lagoons Helen reccommeded we go next door to the Ramada Inn. They have a restaurant that serves breakfast/lunch and dinner. The wait straff is excellent there and they could not have been nicer either. There is also a shuttle bus that you pick up at the Ramada that takes you all over for $5.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrsMare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, May 12, 2013
Lovely to read you really enjoyed the apartment style accommodation in what we call a dual key apartment. Shared, but still with your own privacy for when you need some. These work really well when travelling with older children and especially when travelling with grandparents or older family members who still like to have some independence. Helen is a gem and thank you for recognising her in this review. We really want to do everything we can to help out guests enjoy our region. We do have some special deals in place but some of the best things to do in the region are free. We love telling our guests about these little tropical treasures. Pleased you had a safe trip home. Hope to see you here again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level 5 Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 30, 2013

I picked up a fantastic deal for this resort through an on line voucher. We stayed there for 5 days and nights in a first floor one bedroom apartment. It was very spacious and very clean and well presented. The pools and spa nooks were very nice and we spent most afternoons there relaxing. We were warmly greeted upon arrival and the manager and reception staff provided very helpful information and hints for our stay. The facilities were well maintained and clean and were always being used by the guests. As part of our voucher we also received a discount for a Massage from the salon on site. This was very relaxing and much needed after my many games of golf. Its location is good for proximity to everything, but it is still very quiet. We had a couple of different unagreeble neighbors during our stay, but there is very little you can do about it and we did not let it affect our time there.

Room Tip: Pay the extra money for a Pool entry room
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TwoMen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, May 1, 2013
Thank you for staying with us and sharing this feedback. Our 5 nite packages do represent excellent value and we do have some of these available on our website from time to time. I hope you got out to try all 3 golf courses in our region, Palmer Golf, Sheraton Mirage, and the local club course at Mossman. The course at Mareeba combined with a day tour of the tablelands, is a nice course also if you’re happy to shoo away the kangaroos before taking a shot! Apologies about the neighbours, always happy to get rowdy people to be more thoughtful! Hope to see you again soon for another northern escape.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 26, 2013

Staff were great. Warm welcome from arrival till departure. Had a swimout room so enjoyed the advantage of jumping in and out of pool without having to pack up everything for just a quick dip. Highly recommend the OAKS and room 20A if available. Enjoyed our time and will be back soon.

Room Tip: Room 20A is a swimout room that gets a fair amount of Sun during most of the day.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonsHM, Manager at Oaks Lagoons, responded to this review, April 28, 2013
Thanks Mark for the feedback. You were blessed with some fantastic weather whilst you were here, so much for the wet season; I think we have missed it this year. Please note we can never guarantee a particular room when booking, but we will log the request and where possible we will meet guest's special requests whenever we can. We look forward to welcoming you back. Hope you can bring the good weather with you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Port Douglas hotels
1.0 mi away
Sheraton Grand Mirage Resort, Port Douglas
1.3 mi away
Lazy Lizard Motor Inn
Lazy Lizard Motor Inn
#1 of 42 in Port Douglas
600 reviews
0.2 mi away
Pool Resort Port Douglas
Pool Resort Port Douglas
#24 of 42 in Port Douglas
300 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Paradise Links Resort Port Douglas
0.0 mi away
Ramada Resort Port Douglas
Ramada Resort Port Douglas
#18 of 42 in Port Douglas
891 reviews
1.7 mi away
Mantra PortSea
Mantra PortSea
#22 of 42 in Port Douglas
1,480 reviews
Show Prices
Show Prices
Show Prices

Been to Oaks Lagoons? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Oaks Lagoons

Property: Oaks Lagoons
Address: 2 Langley Rd, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Port Douglas
#23 Family Hotel in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Lagoons 4.5*
Number of rooms: 127
Official Description (provided by the hotel):
Just 3 minutes stroll to Four Mile Beach, the new Oaks Lagoons Port Douglas is a relaxed getaway which aims to please with its friendly service, relaxed ambiance and unique ‘lagoon’ lifestyle. There are six lagoon-style pools, from which guests can swim to their apartment balconies, as well as barbeque facilities within a lush landscaped setting to make the most of the tropical breezes. At the Oaks Lagoons, accommodation styles vary, from hotel rooms with large corner spas, to 1 and 2 bedroom apartments complete with gourmet kitchen and laundry facilities. There are also rooms with the ‘swim out’ option or apartments with their own private plunge pool and spa. All rooms offer air conditioning, king beds, broadband connectivity and balcony. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Priceline, Orbitz, Expedia, Ctrip TA, Travelocity, TripOnline SA, Hotwire, Cancelon, HotelQuickly, getaroom.com and Evoline ltd so you can book your Oaks Lagoons reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Oaks Lagoons Port Douglas
Oaks Lagoons Hotel Port Douglas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing