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“Restful holiday”
Review of Oaks Lagoons

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Oaks Lagoons
Ranked #16 of 43 Hotels in Port Douglas
Certificate of Excellence
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Restful holiday”
Reviewed September 26, 2012

A very comfortable hotel. We have a swim out room which is fabulous for the kids. The room has everything we need and the beds are very comfortable and the bathrooms are clean. The only disadvantage is it is a couple of Kim's out of town but there is a bus service or you hire a car.

Room Tip: If you love the pool the rooms on to the pool are very good. Our kids are 12 14 & 17 so love th...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bronsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Lagoons, responded to this review, October 2, 2012
Many thanks for taking the time to comment on your recent family holiday at Oaks Lagoons. We are pleased to read that you found our resort comfortable and your children are enjoying the pool. We look forward to welcoming you back again soon.
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776 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Canberra, Australia
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 26, 2012

I arrived late, almost midnight, but was contacted well in advance by the helpful reception staff to brief me on how to collect the key and find my way to the spacious two bedroom apartment with plunge pool and spa. Everything was clean, well presented and in no need of any maintenance. I was very much looking forward to my four tropical nights in Port Douglas. The resort was in good order with BBQ and extensive pool areas. The tropical gardens are well maintained and there is ample car parking. The resort hosted an in-house massage service with a discount to house guests. I did not use this service but heard good reports. What I liked best was the privacy of my own plunge pool and spa, also the late check-out provided. What I liked least was the traffic noise, neighbours (in higher level apartments) overlooking the courtyard area. I will return to the Oaks Lagoons.

Room Tip: No traffic noise at apartments at the rear of the resort, also closer to the beach!
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulfromCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Lagoons, responded to this review, October 2, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Lagoons. It is wonderful to read that we were able to play a part in making your tropical stay an enjoyable one. We are pleased you found your apartment spacious, clean and well presented. It is pleasing to read you were able to take advantage of your own plunge pool and spa and that you could enjoy a later check out. We look forward to welcoming you back again soon.
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Launceston, Australia
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 22, 2012

We spent seven nights in a 2BR apartment with plunge pool and spa. The private plunge pool was great! Our daughters (ages 8 and 10) could swim whenever they wanted to and often moved between the pool and the warmer spa. The private courtyard was a great spot to relax after a busy day. However, it is overlooked by the apartment above so the shade sails provided extra privacy. The apartment itself was great, with two bathrooms and an extra study which gave the girls some space if they needed to get away from each other. We had everything we needed in the kitchen and made good use of the laundry facilties. The resort is out of town and I would recommend own transport if staying here (nearly an hour to walk to town along the beach). Our children also enjoyed the main resort pools, but felt very conscious of the closeness to the swim up apartments. We used the BBQ facilities one night, but there was a wait as only 2 BBQs and even though we were cooking quite late, they were still in use. The tiles in the apartment became VERY slippery with wet or damp feet and we had to put a towel on the floor near the door so feet could be wiped before coming inside. Maybe a mat of some sort could be provided as we had several near slips.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BFamilyTas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Lagoons, responded to this review, September 25, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Lagoons. It is wonderful to read that you and your family were able to enjoy the resort facilities and relax on your private courtyard. We are pleased you thought your apartment was great and spacious. For future reference, we offer bike hire for our guests who wish to utilise them for transport or there is a shuttle bus that picks up at the front of our resort and heads right into town. The bus leaves every 15mins and only costs a couple of dollars return. We look forward to welcoming you back again soon.
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Cairns, QLD
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 12, 2012 via mobile

We spent 3 nights in a one bedroon plunge pool room. Unfortunately, for the price we were disappointed. The floor looked in need of a good mop, and I was very tempted to write 'clean me' in the thick layer of dust on top of the fridge with my finger. There was a dark stain in the carpet at the end of the bed, and I don't think the ceiling fans had been cleaned since they were installed.

That said, while I was sitting outside by the pool on the second day, the cleaners were servicing the room next to ours which had a spa. They used so much bleach that even sitting outside my eyes were stinging, so if you stay in a room with a spa you can be sure that is germ free!

Given the choice of places to stay in Port Douglas, I would find it difficult to justify staying here again.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank kizl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Lagoons, responded to this review, September 19, 2012
Thank you for taking the time to comment on your recent stay at Oaks Lagoons. We would like to apologise for the disappointment you felt in regards to the cleanliness of your apartment. All apartments should have the floors mopped and be dusted thoroughly when our housekeepers are cleaning the rooms. I will pass your comments onto our Hotel Manager and the Housekeeping Manager for their immediate attention. We do hope to have the opportunity to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
2 reviews
Reviewed September 10, 2012

The room was 45 minutes late for our check in. We were asked to return twice, the last time went into town and just waited for them to call us. Lucky we had our own transport. The room smelt of bleach and nearly nocked us out as we entered. Even then it didn't look clean dust everywhere. Had to open doors and put on the fan and aircon. Parking was a nightmare, first come first served. We were there for 6 days, after 3 days asked for clean towels and were told there would be a cleaning fee charged. There were minimal facilities. I would not recommend this hotel, stay closer to town and enjoy Port Douglas. Very beautiful place. Although front desk staff were very friendly.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eryn F, Guest Relations Manager at Oaks Lagoons, responded to this review, September 12, 2012
We appreciate you taking the time to comment on your recent stay at Oaks Lagoons. We would like to apologise for the issues you experienced when checking in to the resort and with the cleanliness of your apartment. I will pass your comments onto the Hotel Manager and Housekeeping Manager for their immediate attention. In regards to extra towels, as you may have booked a non daily service room, towels are not replaced during your stay. We do offer extra towels for guests who need them at reception for a small fee. We do hope to have the opportunity to welcome you back again to Oaks Hotels and Resorts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Europe
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 10, 2012

After staying in similarly prices or less than what was paid for at Oaks, it was a disappointment. It started out when we arrived (met by friendly staff) we noticed that the kitchen wall, cooktop & floor was still dirty & needed to arrange a cleaner before we unpacked. Only to be told by the head cleaning person that "they have had trouble with the cleaners lately because we use BACKPACKERS to clean"...that explained a lot!
The one bedroom unit was large & a decent sized bathroom too.
Privacy was very limited. You could clearly overlook into everyone unit, or balcony spa.
Having said all that, we still had a good time in Port Douglas, but I would NOT be coming back to Oaks. There are way too many better places.

Stayed September 2012, traveled as a couple
Helpful?
Thank Dash2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eryn F, Guest Relations Manager at Oaks Lagoons, responded to this review, September 12, 2012
We appreciate you taking the time to comment on your recent stay at Oaks Lagoons. It is disappointing to read that you were unhappy with your stay with us. We would like to apologise for the issues you had with the cleanliness of your apartment and for what the Head Housekeeper said to you. I have passed your comments onto the Hotel Manager and the Housekeeping Manager for their immediate attention. We do hope to welcome you back to an Oaks Hotels and Resorts property again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 10, 2012

Staying in a 2 bed, Deluxe, swim out, the apartment was well located on the lagoon style pools. Each pool is a different temperature, some are just too cold to grace, whilst ours was nice and was enjoyed by most of the resort, as the others were a touch cold for them.

Our room, although well positioned did seem tired. The room was not cleaned to our satisfaction and like another review noted, smelt musty. We actually found a major cause to the 'off' odour was the rangehood had not been cleaned in sometime and the ceiling fan was visibly covered in the same greasy grime (being in the open plan of the kitchen/lounge. The kitchen bin was also not clean, with dried V*m*t in the bottom. Apparently a fun weekend was had by previous occupants...the couch also sported a number of questionable stains.

We addressed these concerns with reception and they were dealt with whilst we were out that day, including the broken toilet roll holder. I just wish that we didn't have to point out these items to the resort...we're on holidays and expect to arrive to a clean, comfortable and hassle free stay. We just cleaned our own house, now were pointing out problems with someone else's...

We hope that nobody requires poolside CPR, with the prominent safety signage displayed out-of-date (circa 1998)!!! (many changes to the CPR methods have taken place in 14 years).

I guess what we are trying to say is that this attention to detail in cleaning, maintenance and safety surmised our impression of Oaks Lagoon.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JJ24_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eryn F, Guest Relations Manager at Oaks Lagoons, responded to this review, September 12, 2012
Thank you for taking the time to comment on your recent stay at Oaks Lagoons. It is great to read that you were able to enjoy your swim out apartment. The pools in our resort are not heated however as some of the pools receive more sun than others, this results in them being warmer than the pools that do not receive much sun. In regards to the CPR sign being out of date, I have spoken with the Hotel Manager who will be addressing your concerns with the local Ambulance officers and if it is found to be out of date, we will take the required measures to update all our pool safety signs. We would like to apologise for the cleaning issues you experienced. We have a high expectation of our Housekeepers to clean all apartments thoroughly and I will pass your comments onto the Hotel Manager and the Housekeeping Manager for their immediate attention. We do hope you will choose to stay with Oaks Hotels and Resorts again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Lagoons

Property: Oaks Lagoons
Address: 2 Langley Rd, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Port Douglas
#23 Family Hotel in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Lagoons 4.5*
Number of rooms: 127
Official Description (provided by the hotel):
Just 3 minutes stroll to Four Mile Beach, the new Oaks Lagoons Port Douglas is a relaxed getaway which aims to please with its friendly service, relaxed ambiance and unique ‘lagoon’ lifestyle. There are six lagoon-style pools, from which guests can swim to their apartment balconies, as well as barbeque facilities within a lush landscaped setting to make the most of the tropical breezes. At the Oaks Lagoons, accommodation styles vary, from hotel rooms with large corner spas, to 1 and 2 bedroom apartments complete with gourmet kitchen and laundry facilities. There are also rooms with the ‘swim out’ option or apartments with their own private plunge pool and spa. All rooms offer air conditioning, king beds, broadband connectivity and balcony. ... more   less 
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Also Known As:
Oaks Lagoons Port Douglas
Oaks Lagoons Hotel Port Douglas

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