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Peppers Beach Club
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Reviewed October 31, 2006

Just returned from 8 nights at the Beach Club Port Douglas. The highlight of this hotel is definitely the pool- it is truly spectacular, with sandy lagoon edges and lots of sun lounges to kick back on.
The hotel is also in a great location- short walk to the beach and to Macrossan Street.

We stayed in a spa suite which is the least expensive room and does not include a kitchen but does have a decent sized fridge. The room was very nice- great plasma tv, dvd player and nice bathroom. It had a spa on the balcony outside which is kind of odd- personally I would have preferred a larger balcony sans spa.

Staff were friendly overall but not 100% professional- the daily cleaning service was below standard for a 5 star hotel- really just a towel change and make up of the bed, dirty glasses and empty bottles were not touched, and the balcony wasn't cleaned or tidied once.

The most bizarre thing about the place is the "hotel policy" not to provide guests staying in spa suites with any cutlery. Our request for a knife to cut up some fruit and make some sandwiches for lunch was refused because we weren't staying in a room with a kitchen. When they are charging $300 a night this kind of policy is really totally inexcusable. We asked for this feedback to be passed on to management, but received no response.

So, there seem to be a few start up issues to iron out, but overall, we had a great stay (just remember to bring your swiss army knife!).

  • Stayed: October 2006, traveled as a couple
    • Value
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    • Business service (e.g., internet access)
5  Thank StKilda_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2006

Me and friend stayed here for three nights earlier this month, and we loved it! We had a spa suite which had a spa on the balcony overlooking the lagoon pool. The pool was amazing, i loved the fake beach leading into the pool, and they also offered drinks service by the pool which is great when you are too hot and lazy to get up to go to the bar! The hotel is brand new and has that brand new smell, i don't think anyone had stayed in our room before us because everything was immaculate. The hotel is in a great location on Davidson st, walking distance to everything you may need or want in Port Douglas and is literally a stones throw from the beach! All the hotel staff were very friendly and helpful, and i would definately stay at this resort again.

  • Stayed: October 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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9  Thank ukdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2017
Google Translation

Room Tip: Hay habitaciones tipo apartamentos y otras habitaciones con jacuzxi en la terraza
Stayed: November 2017, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peppersbeachclub, General Manager at Peppers Beach Club, responded to this reviewResponded November 15, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2017 via mobile
Google Translation

Stayed: October 2017, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peppersbeachclub, General Manager at Peppers Beach Club, responded to this reviewResponded November 15, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2017 via mobile
Google Translation

Stayed: October 2017, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peppersbeachclub, General Manager at Peppers Beach Club, responded to this reviewResponded November 6, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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