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Pullman Port Douglas Sea Temple Resort & Spa
Ranked #15 of 42 Hotels in Port Douglas
Certificate of Excellence
Reviewed August 16, 2014

My partner and I stayed here for 2 night and we're just delighted with the whole experience. The pool was stunning, we had a beautiful spa room with everything we needed, staff were friendly and professional and the few nibbles I had while enjoying the Sunday music sesh was fantastic.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Lois W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded August 17, 2014

What a great review! Thank you for taking the time to share your comments. We're happy to hear you loved your stay.

We look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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961 - 967 of 1,789 reviews

Reviewed August 14, 2014

I stayed in room 166 which is called a studio room and is one of the smaller rooms, with a large spa bath. As I was by myself after being away for work this was OK but I would recommend one of the rooms directly on the lagoon for more than 1 person. I had included breakfast which was nice. I had the seafood buffet which after not having lunch was excellent. Having a garage is nice and indicates that you really do need a car even though there is a shuttle service down town.
The pool is excellent and really the reason why I stayed at the Sea Temple having visited the resort 3 years prior.
How could this improve to excellent? - free wifi for all, an omelette station at breakfast (you can get an omelette if you read the sign on the table at breakfast - but I didn't realise this until after I had filled my plate on the first day), another restaurant/café on site, heat the pool in winter, put sun loungers on the paved area near the water in front of 166.

Room Tip: Choose a room with direct lagoon access.
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  • Stayed: August 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
1  Thank Skyward37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded August 17, 2014

Thank you for sharing a review of your stay at the Resort. We're delighted that you loved your Studio Spa Room, our lagoon pool and our Temple Feast Buffet.

We appreciate the feedback that you have provided on the areas you feel could be improved.

We look forward to seeing you again.

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Reviewed August 13, 2014 via mobile

We stayed here in February and we booked a private apartment through an agency the resort looked beautiful and the pools are amazing the beach at the back of the resort we were there just after a bad week of cyclones although the resort continued the clean up daily from debris in the resort from trees we went out daily doing so many things like snorkelling on the Great Barrier Reef going to the rainforest about 15 mins from the port and going to Daintree forest about 2 or so hours from port Douglas we had dinner in the main town nightly prices were great the resort is about 5 minute drive from the town. The resort is set back off the main road. Had a little problem locating it as there are so many resorts and holiday places there once we spotted the sign for the resort it was fine Port douglas itself is very laid back if you want to see attractions you have to drive to see what you want to do. Overall the resort was nice very spread out and the staff were great at accommodating us when it rained with umbrellas

Stayed: August 2014, traveled as a couple
Thank Helen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded August 17, 2014

Thank you for sharing your review of your stay in Port Douglas. We'd love for you to book direct with the Resort next time so that we can give you the full Pullman experience. As you stayed in a private apartment we are unable to offer our daily housekeeping service, charge back facilities, room service, or tour booking service. However, we are very glad that you enjoyed your time in your apartment and Far North Queensland.

We hope to see you again soon.

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Reviewed August 13, 2014

just got back from seatemple had a fantastic time service was awesome highly commend cindy from the resturant she was fantastic one of the best we have seen rooms were nice and clean we had a penthouse with palm trees right in front so we could not see the pool at all which was dissapointing also woke up one morning to our roof top spa empty and not refilled for the time we were there ... no notice of it at all which was unprofessional as that was our relax time but that wont put a stop to us coming back again ... cant fault the staff or the room service apart from the rude bartender who was rude to a party of 11 people ... we never went back to the pool bar after that so lots of money lost on drinks from his behalf..but things could be updated in rooms starting to look a bit drabby for a 5 star awesome lunch meals from 2 pubs in the main street and yummy pizzas from the beach shack

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
11  Thank Vicki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded August 17, 2014

Thank you for sharing your review of your holiday at the Resort. It's lovely to hear that you enjoyed your family trip.

We shall share your comments with our team, especially with Cindy from AQUA Restaurant.

Thank you for the feedback on the service at the Pool Bar. This will be addressed.

We look forward to your next visit.

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Reviewed August 12, 2014

6th August
First time to Port Douglas for me and my wife and what an experience at the Sea Temple. Due to our flights we arrived at the Sea Temple at 11.00am. We knew that we would not be able to just go to our room and relax. We were advised that our room would be ready at 3.00pm but if it would be earlier the front desk would phone me and let me know. We then headed into town to do some shopping and arrived back at 3.15pm to be told that our room was still not ready and so we waited in the lobby. At 3.45pm we asked to see a manager to find out why it is taking so long to get into our room. The front office manager didn't even come out to see us. The wife then asked at 4.00pm if the room was ready, well the response was oh are you the Hunters? sorry I forgot to phone you. Change of shift at 3.00pm and no communication between shifts I suspect.
After being awake for over fifteen hours I was too tired to care. Thanks to David we did have a couple of drinks at the pool side bar on the house.
7th August'
Wife opened up the hotel information folder, only to have a very large cockroach jump out and run away into the bed. Spent next ten minutes chasing it around, but it got away. Still in room somewhere.
8th August.
Came back from town and was feeling a bit peckish, so we decided to order in some pizza and fries by room service. This was at approximately 2.30pm. At 4.15pm I rand back and enquired on the whereabouts of our pizza and chips. Was told that they lost the order and would deliver it straight away. I again asked for the manager and still did not get to speak to him. The pizza and fries were delivered in twenty minutes. We did receive a complimentary bottle of sparkling wine which we enjoyed more than the food.
9th August.
This topped off the trip. We returned from being out on the Great Barrier Reef which we had to leave at 9.15am on the bus. We arrived back at 5.05pm we walked passed our tray with the empty pizza box and chips container on the lower level near our unit. Then when we got to our door we found that housekeeping had rigged the door so it wouldn't lock with a tea towel. Upon entering the studio unit we also found the cleaning products still in the room. As the cleaners finish at 3.00pm our room had been left in this condition for over two hours. Due to the fact we went out on an all day tour to the reef, my wife and I left all our electronic devices and some valuables in the room. Thanks and lucky they were all still there. This was reported again to the front desk after we went out in town for some beautiful dinner at The Lure and had cooled down. Again we received a couple of free drinks for the inconvenience.
The next day we returned to find a bottle of red from Jennifer as an apology and also informed that she had tried to phone me a couple of times in the morning. Well Jennifer I check my phone but no missed calls. You may have left a note at the front desk for us. I thank you for the wine, but the wife and I don't drink cheap red wine. It come from our local area and can purchase it here for next to nothing.
All in all I would now not recommend the Sea Shack to any of my friends or family and will also inform our travel agent regarding the amount of trouble we had at this place.
I have stayed in better places with lower star ratings. How can they say this is five star? By the price it costs to stay here is my guess.
Oh and get rid of the birds nest in the lobby. It looks poor for your standard. First impressions are important.
Do yourself a favour and stay somewhere else. Oh for pizzas try the Beach Shack just up the road.
A big hello to Alan. Hope you got through to them.

Room Tip: Try somewhere else.
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  • Stayed: August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
4  Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded August 14, 2014

Thank you for taking the time to provide a review of your time at the Resort. We are very disappointed to hear about the issues you experienced during your holiday. Please accept our apologies for the errors and inadequate service that you encountered throughout the resort. We agree that your stay was not a true Pullman experience of 5 star relaxation.

We are glad that you were able to enjoy your visit to Port Douglas outside of the Resort at Lure Restaurant at the marina and the Beach Shack around the corner.

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Reviewed August 12, 2014

A good choice for prot Douglas, location is further away from town to most hotels , about 10 minute drive, but close to beach. there is a pathway from hotel to beach, about 100 m. The hotels apartments and well maintained and spacious and balconies and lovely. Recommend room with swim up balcony. It's fenced so safe for toddlers. Pool is massive but not heated so in winter months bit chilly but kids were able to still swim. Everything is good about the stay, pool area is lovely with bar and food available till 6 only. Hope they extend this as it is so beautiful to sit out at night but bar is closed. Relaxed and helpful staff. Commend the housekeeping, one of the best attitude and service among five star hotels worldwide. Only drawback is one Resturant which is slow in service and foos is ok but overpriced for day in day out eating. Once is good. A good alternative would be a low key menu at pool bar in the evening, maybe Asian etc.

Room Tip: Swim up room near the loa by is better
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  • Stayed: June 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank fijimyhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded August 14, 2014

Thank you for sharing your comments about your stay. We are delighted that you and your family enjoyed your time with us.

We appreciate the feedback that you have provided on the dining avenues at the Resort. We will share these and your other comments with our team.

We look forward to seeing your again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2014

Excellent place and restaurant and facilities. Mind you... a few rude staff members in the restaurant tainted the experience a bit. The breakfast girls need to find a new job that they actually enjoy I think. And the rooms need a bit of an upgrade and some work on fixtures and fittings.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Duanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this reviewResponded August 14, 2014

Thank you for providing a review of your stay at the resort.

We appreciate the feedback that you have given on the service that you received in AQUA Restaurant. Please accept our apologies for the inappropriate behaviour.

We hope that you enjoyed your time in Port Douglas during your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Port Douglas Sea Temple Resort & Spa

Address: Mitre St, Port Douglas, Queensland 4871, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Port Douglas
#3 Spa Hotel in Port Douglas
#5 On the Beach Hotel in Port Douglas
#8 Top resorts Hotel in Port Douglas
#9 Family Hotel in Port Douglas
#14 Romantic Hotel in Port Douglas
Price Range: $163 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pullman Port Douglas Sea Temple Resort & Spa 3.5*
Number of rooms: 194
Official Description (provided by the hotel):
Pullman Port Douglas Sea Temple Resort & Spa is a five star resort located on Four Mile Beach, Tropical North Queensland - gateway to the Great Barrier Reef and Daintree Rainforest. This spacious retreat features a range of Port Douglas accommodation styles, situated around one of the largest lagoon pools in the Southern Hemisphere. Enjoy modern Australian dining in AQUA Restaurant, an invigorating spa treatment in Vie Spa, or a tropical refreshment whilst taking in the spectacular views at the Pool Bar. At Pullman Resort Port Douglas, our friendly team can organise your tours and activities, from rainforest tours to Great Barrier Reef day trips. With the latest wireless technology, Pullman luxury accommodation in Port Douglas will keep you perfectly connected in room and throughout the hotel. ... more   less 
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Also Known As:
Sea Temple Resort And Spa Port Douglas
Sea Temple Resort & Spa Port Douglas Hotel Port Douglas
Sea Temple Port Douglas
Sea Temple Resort Port Douglas

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