After what seemed an initial welcome and a good 1st evening meal at the restaurant it went downhill after that. Despite running at what seemed to be less than 10% capacity ( I wonder why as it is school holidays) the bar staff were extraordinarily slow. I got my glass of wine after I had finished my meal.
The next day Reception staff then made an error with my credit card and instead of just apologising and fixing it, they tried to make out as if I had made an error and then insulted me in front of my 12 year old daughter. Staff also lack knowledge of their own Accor advantage program as I was given different information from 4 different staff members. I was told it is a new program for them and a lot of information to learn.
We also had problems with the water feature going all night which meant we didn't sleep well the 1st night due to the noise as our room is next to the our plunge pool. Again the reception staff were clueless about how it worked and assumed it would turn off. It was fixed the next day by the nice pool guy but no apology came from the hotel. The BBQ didn't work properly - only 1/4 of the burners would light so I had to make do - a bit tricky. I don't get the feeling they really care so I wont stay here again.
- Official Description (provided by the hotel):
- Pullman Port Douglas Sea Temple Resort & Spa is a five star resort located on Four Mile Beach, Tropical North Queensland - gateway to the Great Barrier Reef and Daintree Rainforest. This spacious retreat features a range of Port Douglas accommodation styles, situated around one of the largest lagoon pools in the Southern Hemisphere. Enjoy modern Australian dining in AQUA Restaurant, an invigorating spa treatment in Vie Spa, or a tropical refreshment whilst taking in the spectacular views at the Pool Bar. At Pullman Resort Port Douglas, our friendly team can organise your tours and activities, from rainforest tours to Great Barrier Reef day trips. With the latest wireless technology, Pullman luxury accommodation in Port Douglas will keep you perfectly connected in room and throughout the hotel. ... more less
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- Also Known As:
- Sea Temple Resort And Spa Port Douglas
- Sea Temple Resort & Spa Port Douglas Hotel Port Douglas
- Sea Temple Port Douglas
- Sea Temple Resort Port Douglas