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“Sea Temple mostly positive, however not all good”

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Pullman Port Douglas Sea Temple Resort & Spa
Ranked #13 of 43 Hotels in Port Douglas
Certificate of Excellence
Sydney, Australia
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Sea Temple mostly positive, however not all good”
Reviewed October 25, 2012

This is our 2nd time at Sea Temple. The rooms are spacious and well equipped, however the floors felt dirty and the furniture is starting to show effects of wear and tear. The pool is great. Unfortunately 2 nights of sleep were disrupted by drunken yobbos. Sun lounges were thrown into the pool and left for several hours the next day. There were glasses smashed and the offenders were extremely noisy, with offensive language till all hours. Our friends who were staying at the resort finally phoned the management desk in the early hours on the 2 nd night. In our opinion the management demonstrated indifference stating that people often stay at this resort when attending weddings and party on at the club afterwards. Well that's not good enough, these people should have been evicted or security at least should have been called. Guests with children stay at this resort and could have been injured by broken glass. We paid a lot of money for a quiet resort style holiday to escape and rest we wont be back!!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
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English first
Oxford
1 review
Reviewed October 25, 2012

An impressive resort, penthouse room was gorgeous and far exceeded our expectations. Almost too large a room. Furnished to a high standard and very modern. Pool area is substantial and lovely. Staff attentive and helpful with all our requests. Even being slightly out of town was an absolute non-issue with the regular and enjoyable bus shuttles (the drivers on these buses being one of our highlights!). Wouldn't hesitate to stay again and recommend to friends. Really sad to leave.

Room Tip: Go for the penthouse apartment- private sun deck/BBQ area allows some privacy without having to figh...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 6 Contributor
153 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 23, 2012

They say pictures paint a thousand words, it's just a shame you don't know what those words are. This place looks stunning but most of it is marketing hype. The pool is lovely but unless you have a pool access room don't count on having a sun - bed. For so many rooms catering for so many people the pool area near the bar is very small. Room was average and on the small side. Restaurant expensive. Check your bill, we were charged room service when we hadn't had any food at all at the hotel.

Room Tip: If you can afford it, try the pool access room
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ajjbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leicester
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 23, 2012

We stayed in this hotel after much debate about other hotels to stay in this area and we are extremely glad we did. The hotel itself is very clean modern and had all of the amenities that you would want from a hotel, the staff were extremely helpful and even upgraded our room to a fantastic penthouse suite with a roof terrace, the pool was very nice and there was a shuttle bus to town which was convenient and we made use of.

All in all I thoroughly recommend this hotel!

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank masonwes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, Australia
Level 5 Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 22, 2012

When booking a hotel that I've never been to before, there is always a chance that it might be overselling itself. I don't like to be disappointed. I need not have worried. When we arrived at the resort, I was gobsmacked at how amazing and beautiful it looked.

My experience was then taken to a higher level by the extremely helpful and friendly staff at the front desk. My partner and I were made to feel very welcome. I was also very impressed that the staff were able to book a reef tour for us. I simply told the staff member what I was looking for and who I would prefer to use. 2 hours later, he knocked on our door with our tickets and charged it to our room. Outstanding service! It's also worth mentioning that the room-cleaning service is exceptional. They do tend to come at a time when we are not quite out of bed. However a simple "Do not disturb" on the door handle fixed this. Later we turned the sign onto "Please service my room" after we left for a few hours. By the time we got back, the room was clean! Its great to see that service is not just a once-a-day check.

If I have any issue, its that the bathroom has no exhaust fan. It can get a bit hot after a spa or shower. But this is so minor as to be hardly worth mentioning.

Next time we visit (and we will definitely be back!), we're going to get a room with a swim-up patio. So jealous when we saw these in the flesh. But our room was great anyway.

Thanks to the wonderful staff for a great holiday!

Room Tip: The only regret we had was not getting a room with a swim-up pool. If you are willing to spend the e...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Todd Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 22, 2012 via mobile

My husband booked this resort as a surprise for my birthday. We had a swim up room and for a family with small children this was perfect. The apartment was spacious and very well equipped. I loved that it was serviced daily so it was always nice and clean. The pool bar was great for some afternoon cocktails and the staff were very friendly. We enjoyed sitting and having a drink on Sunday afternoon while a live band played, it all added to the wonderful atmosphere. The children loved the pool and spa. Overall it was a great experience. A few negatives. There are not enough parking garages and people were parking outside their room and blocking people in when they could not find a garage. We were suppose to get a daily complimentary paper but the only time we received one during our stay was when we called reception and they sent one over. The cost of staying here is very expensive for a family of five over $3000 for four nights and to top it off they charge you a 1.5% credit card fee when you pay by card which is disappointing. It is a beautiful place to stay but it is overpriced.

Stayed October 2012, traveled with family
Helpful?
Thank Metina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
County Dublin, Ireland
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 20, 2012 via mobile

We stayed in this hotel on our honeymoon, one of seven 5 stars and it was the wiser of all. Very basic, unclean, poor location, over priced and lacked the qualities of a 5 star....they could learn by having a stay in the Hamilton island Beach Club or the Shangri La in Sydney

Pool was filthy
Room was a box at the back of a compound
No Internet
No turn down service
Room was not serviced properly

I would not recommend this hotel to anyone, Peppers Beach club looked like a much better choice in Port Douglas.

We loved Port Douglas but this hotel really tainted our experience. I refused to spend anymore time than absolutely necessary in the hotel and did not spend one additional dollar there.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cilian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Port Douglas Sea Temple Resort & Spa

Property: Pullman Port Douglas Sea Temple Resort & Spa
Address: Mitre St, Port Douglas, Queensland 4871, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Port Douglas
#3 Spa Hotel in Port Douglas
#4 On the Beach Hotel in Port Douglas
#6 Top resorts Hotel in Port Douglas
#9 Luxury Hotel in Port Douglas
#13 Family Hotel in Port Douglas
#14 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Port Douglas Sea Temple Resort & Spa 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pullman Port Douglas Sea Temple Resort & Spa is a five star resort located on Four Mile Beach, Tropical North Queensland - gateway to the Great Barrier Reef and Daintree Rainforest. This spacious retreat features a range of Port Douglas accommodation styles, situated around one of the largest lagoon pools in the Southern Hemisphere. Enjoy modern Australian dining in AQUA Restaurant, an invigorating spa treatment in Vie Spa, or a tropical refreshment whilst taking in the spectacular views at the Pool Bar. At Pullman Resort Port Douglas, our friendly team can organise your tours and activities, from rainforest tours to Great Barrier Reef day trips. With the latest wireless technology, Pullman luxury accommodation in Port Douglas will keep you perfectly connected in room and throughout the hotel. ... more   less 
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Also Known As:
Sea Temple Resort & Spa Port Douglas Hotel Port Douglas
Sea Temple Resort And Spa Port Douglas
Sea Temple Port Douglas
Sea Temple Resort Port Douglas

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