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“Disappointing”

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Saltwater Luxury Apartments
Ranked #13 of 42 Hotels in Port Douglas
Certificate of Excellence
Newcastle, Australia
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Disappointing”
Reviewed October 30, 2012

We stayed a Saltwater Luxury Apartments recently and we were very disappointed. The apartment was very well appointed but the view from our apartment was over roof tops and the balcony was very small and you couldn't sit on it. Unlike the photos on their web site.
There are too many rules ie you can't use the washing machine after 8pm, you must take all rubbish out of the unit before departure (isn't this the usual), all towels must be placed on the side of the bath and all dishes must be put in the dishwasher which is to be turned on before departure (isn't this always the case when vacating a property). We received a note in the door, the night prior to departure requesting that all this to be done before departure, which we found very humilating.
We won't stay there again as for the price there are much better properties in Port Douglas for the same price, or cheaper.

Room Tip: Not apartment 10 as the view is of the roof tops.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Judy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warac, Manager at Saltwater Luxury Apartments, responded to this review, November 2, 2012
This response is very disappointing. Taking each point raised in turn.

The view from all of the apartments on the top level is a spectacular panorama of the mountains and none are impeded by any part of the roof. The apartment that this guest stayed in does have part of the roof visible from the balcony but so do all of the others and none of our previous 8000 guests have ever said this spoilt the view.

The balconies on these apartments are 5 metres wide and 1 m deep and have 2 chairs on them- plenty of room for a couple [as these guests were] to sit outside enjoying the view and sunsets.

As for the rules, we have developed the content of the apartment compendiums over the years in response to numerous questions asked by previous guests, in an attempt to give our guests as much information as possible. No previous guest has ever commented on the content of the compendiums.

This guest makes the point that it is usual for her to put out the rubbish and put the used towels in the bath on departure without being told, which is great. Alas, not everyone is a model guest in this regard and the departure notes were developed to make it easy for departing guests. In 9 years & over 8000 guests using the departure notes, this is only the second time anyone has taken offence at it.

We trust that readers of this posting will read the numerous other comments made by many very happy guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Melbourne, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 27, 2012

we are here from the 29th till the 4th at the saltwater apartments we have a great 2 bedroom apartment overlooking the pool,it local to the shops and supermarket and today sunday they had a great market on,the apartment has its own washing machine which is handy as having come from the ramada which was nice but it was a shared washing machine.we sat around the pool today which has comfy chairs.we would come back to stay here again for sure

Room Tip: any room looking over the pool
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank amanda o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warac, Manager at Saltwater Luxury Apartments, responded to this review, November 2, 2012
Many thanks for your review. We are pleased that you enjoyed your holiday with us and we look forward to having you back with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 30, 2012

We have just recently spent 10 days at Saltwater Apartments and had a wonderful holiday. The great advantage of this accommodation is its central location to shops, supermarket and restaurants. The facilities were immaculate. We were initially concerned that the central location might create a little traffic noise in the evenings however sleep was not adversely impacted. There was an excellent view of the great dividing range to the west. John and Carolyne were top value, always courteous and helpful. In fact we booked many of the tours through them. We plan to be back in Port Douglas within the next 2 years and Saltwater will be be a favoured resting place.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mal V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warac, Manager at Saltwater Luxury Apartments, responded to this review, November 2, 2012
Many thanks for your great review. We look foward to seeing you again at Saltwater.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 25, 2012

We Stayed at Saltwater apartments for 3 nights, and found the place to be well located (beside decent coffee and across from grocery store and bottle shop, 5 min walk from beach), exceptionally clean and the proprietors to be very helpful and friendly. The pool with grill area was a nice spot in the evening. Would highly recommend it to anyone looking for a nice apartment in port Douglas.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Koert_van
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warac, Manager at Saltwater Luxury Apartments, responded to this review, November 2, 2012
Thankyou for your great review. We pride ourselves on the standard of the apartments & their cleanliness, so feedback like this is great. We look forward to having you back with us at Saltwater.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed September 24, 2012

This is the 4th or 5th time my family have stayed at Saltwater Apartments and we must say it is our favourite. The location in the main street if fantastic and puts you right in the heart of the action with the beach at one end, the bay at the other and restaurants, shops and cafes dotted in between.
The actual rooms are fantastic, neat, clean and modern with fantastic opening doors over the balcony that brings the outside in. Having your own kitchen to cook in (when your sick of eating out) and laundry really make the trip stress free and less hassle as well as a money saver!
LOVE IT!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyHolidayMaker313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warac, Manager at Saltwater Luxury Apartments, responded to this review, November 2, 2012
Thankyou for your great review. Having repeat guests like this make managing Saltwater so worthwhile.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 12, 2012 via mobile

The price was comparable to other apartments in the area, so based on the reviews and pictures on trip advisor we booked a two week stay. The room is fantastic, nice and big. One main bathroom with shower and toilet. The main bedroom had a spa bath/shower and a toilet (with no door)...not using that one! The staff were very friendly and helpful. The location is the best, everything is nearby: coles supermarket, beach, shops restaurants. We had a newborn and hired a cot and high chair for him. (high chair was pricey at $7 a day, I could have bought a new one for that price) the only downside was there are a few stairs, which was a bit annoying carrying the pram and baby up and down.
Overall I will stay here again when in port Douglas in the future.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank matt686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warac, Manager at Saltwater Luxury Apartments, responded to this review, September 18, 2012
Thanks for your review. We appreciate all feedback from guests.
We have checked the prices at other hotels for hire of cots and high chairs and we are less than most. Always feel free to discuss with us any issues that you might have when you are staying with us. We are always open to any suggestions and are pleased you broght this to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes
Level 5 Contributor
82 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed August 23, 2012

Stayed for 3 nights in August.......hospitality from John and Carolyn was excellent, very personal.

Apartment was huge, there were only 2 of us, 3 bedrooms and massive lounge.......very clean....my only comment was how cold it got at night time........I was literally shivering.....

Great location for the town and beach....everything on the doorstep.

Soo glad we stayed here rather than one of the resorts out of town. Priced well too.

Pool was an adequate size, just enough to potter up and down, not many beds around, but this wasn't really an issue.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunloverMiltonKeynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warac, Manager at Saltwater Luxury Apartments, responded to this review, September 18, 2012
Thanks for you review.
It's great to hear you enjoyed your stay in Port Douglas and Saltwater.
Lets hope you can return again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Saltwater Luxury Apartments

Property: Saltwater Luxury Apartments
Address: 30 Macrossan St, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Port Douglas
#7 Family Hotel in Port Douglas
#9 Luxury Hotel in Port Douglas
#13 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Saltwater Luxury Apartments 4*
Number of rooms: 14
Official Description (provided by the hotel):
located in the heart of Port Douglas; easy walk to all restaurants, bars, the beach & shops. air conditioned luxury self contained apartments ... more   less 
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Also Known As:
Saltwater Luxury Apartments Hotel Port Douglas
Saltwater Luxury Apartments Port Douglas

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