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“Budget option, some details overlooked”

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Reef Resort Port Douglas by Rydges
Ranked #31 of 43 Hotels in Port Douglas
Saint Cloud, Minnesota
Level Contributor
83 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Budget option, some details overlooked”
Reviewed February 17, 2014

We got a non-updated unit for a serious deal (under US$70/ night) and we could make meals in the kitchen so we're really happy with the money we saved. We also got a lot of space in our unit, which was great since it was really, really raining. There are just a few things that I felt were overlooked, and if they were addressed, this place could be the best in Port Douglas in terms of value. First, the unit was musty. Granted, it's the tropics, but this could be improved. Second, some of the "soft" products in the unit need urgent replacement. It's not a matter of "upgrading" but providing a clean space. The carpet was well worn and included a hole. The foam mattresses on the living room furniture had a repulsive smell, like milk or something had spilled onto it and gone bad. There was some mold in one of the closets. There were fingerprints and smudges on the wall. Third, while the pools are fabulous, the plants around them desperately need to be looked through for rubbish. I saw at least 6 separate band aids sitting around the edges of the pools, and they were there the entire week of our stay. There were beer bottles and other trash in the bushes as well. So, while we're happy with the money we saved, Rendezvous Reef would garner more repeat business by staying on top of their units' and grounds' cleanliness more carefully.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mitre10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, February 18, 2014
Hi Mitre10,

Thankyou for posting your review. We do have a handful of standard villas in our resort which were not refurbished with the balance of the villas back in 2008. The standard villas are our basic accommodation offering and they have not been updated however we reflect the quality of the villa in the rates hence we have some great deals in the market. Both our standard and deluxe villas have the same spacious areas in the configuration of two storey villas.

I have shared your cleaning concerns with our housekeeping team in an effort for continuous improvement. It seems we also need to re-focus on our grounds presentation - of which we have 15 acres to contend with!

Thanks again for your review and choosing to stay with us.

With regards,

The Team @ Rendezvous Reef Resort Port Douglas
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643 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Any
English first
Paphos, Cyprus
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 13, 2014

We were pleasantly surprised by the size of the villa, we were travelling as a couple but the villa could easily accomodate 2 couples or a family. The facilities included a dishwasher, washing machine and tumble dryer as well as a TV and DVD player. We thought that the onsite restaurant was the best in town, at leats of the ones we sampled. Villas are not serviced daily but this was not a problem for us.y

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, February 16, 2014
Hi Ian B,

Thanks for posting your great review of our resort! Our team certainly appreciate it. The villas as you mention are quite large and this is a point of difference between us and other resorts in town. They are fully self-contained and therefore not serviced. Glad to hear you did sample our menu in Straits Cafe! We have a new menu coming out next week too.

See you next time in Port Douglas!

With thanks,

The Team @ Rendezvous Reef Resort Port Douglas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 10, 2014 via mobile

We stayed in a two bedroom villa for 5 days in February with very rainy days. The Villa was for us 2 person spacious with a lot of room ago live. Kitchen was well equipped so no need to eat out. Location is good, staff super friendly and helpful and nice pools as well.
We didn't like the fact that overall it wasn't very clean and all quite worn out. To be frank, I cleaned all filters of the AC as it was really very very dirty. No big deal - clean it I the shower took me me 15 min. Just wonder why management doesn't pay attention to it.. Besides these AC units did not work properly and we're quite noisy which forced us to switch off during night. As we could not open the window ( no moskito net) it got hot and uncomfortable for sleep. Ceiling fans are in the rooms , working but also with some rattling noise as quiet worn out... Overall I d say it is a ok resort and value for money is, in my experience, just ok.

Stayed February 2014, traveled as a couple
Helpful?
Thank chinanenni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, February 11, 2014
Hi chinanenni,

Thanks for your review. The wet season has finally started and it is now raining a fair bit up here!

We aim our resort at the value-conscious traveller. Our rates are very comparable to similar resorts in the area and the bonus is that all villas are two storey and are quite large. As you mention, they are well equipped and fully self-contained. We do have a scheduled maintenance program in place for cleaning of the A/C filters so it looks as if this A/C has had quite a bit of use recently. We would of course been happy to clean it ourselves had we have known about the problem.

With thanks,

The Team @ Rendezvous Reef Resort Port Douglas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 4, 2014

A central block for reception and restaurant surrounded by town house style units. Ideal for families with two swimming pools. Breakfast very good. Restaurant good, but not outstanding. Staff friendly and helpful. Need a coach to get to central Port Douglas - became a bit of a nuisance. Just a ten minute walk to 4 mile beach - iddylic tropical beach. Accommodation units well fitted out with large living room kitchen and two good size bedrooms upstairs. Almost too large for us as a couple.

Room Tip: Not too near central block if you want peace.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dermott q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, February 5, 2014
Hi dermott q,

We're glad you enjoyed your stay with us last year. We actually have four pools and two spas on site which are very popular year round with the warm temperatures up here! Our resort is villa style with all villas being self-contained and spacious with separate living and sleeping areas.

Thanks again for your review.

With thanks,

The Team @ Rendezvous Reef Resort Port Douglas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 3, 2014

Our family stayed here in January this year for six days five nights,the resort is five minutes drive from the town center and a brisk thirty minute work.The famous four mile beach a fifteen minute walk across the road down two streets is a beach access.On our arrival we were greated and handed our keys to our Accomadation by the reservations manager,(ALL SMILES) and a friendly welcome with a short introduction of the facilities and what our package included.All done within fifteen minutes of our arrival.Its so nice when people are organized and this was so welcomed by us.Our apartment was exactly what was shown to us via the booking web site and on Trip Adviser,large enough for two adults and two children,well equipped with all that one needs to self cater.I was amazed that all main living arrears had ceiling fans and air conditioning,One down stairs with three fans and one I each bedroom with ceiling fans.The apartment style Accomadation was very clean and had all the amenities that are needed to have a great stay with a allocated parking spot for our rental car.

The resort has its own cafe/restaurant and bar called Straits which serves breakfast,lunch and dinner,the cocktail bar is apart of the restaurant and also serves drinks in the pool area and outside sitting area where you can eat alfresco style.The large pool is great and is located centrally with four access points from the Accomadation,so convenient for all staying in the resort.The cafe/restaurant serves a very good continental breakfast and a very good hot breakfast buffet style.The lunch and dinner menu was not huge in variety but was evenly balanced a good selection of hot and cold al a carte items on offer.I guess it's due to most if not all the apartments are self catering.Our families choice was to eat breakfast at the restaurant/cafe and we were happy.Our lunch and dinners we cooked our selves.

The resort is not five star and we did not expect that,but the service was better than four star and the staff made us feel like it was five star.Some of the Five star resorts in Port Douglas should take note as I've stayed in some where the service and food were three stars,so well done.The only draw backs were the location of where the resort is located,which is on port douglas road one minute drive from the high way.the only other restaurant near by our resort was QT's Bazaar a five minute walk if you wanted a different dinning option.All other resorts and restaurants needed be driven to or one can catch the local bus which can take 30 minutes to arrive as it only serves port Douglas.Their are only two taxis in the whole town so booking one can take a while and a considerable amount of waiting for it.Last of all we needed to pay for our pool towels,$2.00 for each towel for our entire stay and we had to wash it our selves at our apartment/Deluxe Two bedroom villa.Again this should be a free amenity.But considering what we paid for as a package and what we got we were happy.if we did not have a car we would be waiting a long time to get about Port Douglas.Other than these things Rendezvous Resort is a family orientated resort with great staff,a good restaurant/cafe and a very helpful tour desk where all your tours can be booked.Would I stay here again?,Yes I would for the price we paid,it was worth it,just hire a car if you want to get around.Thanks to all the staff,Our family had a Great stay in villa 62.

Room Tip: This is a family orientated resort and the pool is central in location,so get a Villa close to the m...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fredrick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, February 4, 2014
Hi Arlan V,

We appreciate your comprehensive review of our resort! We pride ourselves on having a friendly and welcoming team. The villas are certainly spacious with all villas comprising of a downstairs living area with the upstairs areas accommodating the bedrooms and bathroom.

We are located on Port Douglas Rd, the main road as you are driving into town. Most of the larger resorts are also situated here and many of our guests choose to hire a vehicle so they can self-drive throughout the Daintree and Cape Tribulation areas. Alternatively, the shuttle buses which run very regularly are a great option to get into town.

Hope to see you again next time in Far North Queeensland!

With regards,

The Team @ Rendezvous Reef Resort Port Douglas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Adelaide, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 27, 2014 via mobile

Staff were always so helpful . Weather it eating in the restaurant or booking day trips everything was so good . The happy hour cocktails were Amazing as well as drink options . The pools were amazing with the kids loving every moment they got to spend in there . The villas were so well set out with 2 bathrooms , laundry, cooking facilities , air conditioning fans etc . The only thing that would be better was comfy lounge so u can relax while kids sleep but despite this the whole experience was amazing . Staff are polite , friendly and made my stay more relaxing .

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Collee82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, January 28, 2014
Hi Collee82,

Thanks for your great review, we really appreciate it! We do pride ourselves on having an amazing team and guest service is at the heart of everything we do.

We hope you will choose Rendezvous again when you are next in Port Douglas!

With thanks,

The Team @ Rendezvous Reef Resort Port Douglas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 20, 2014

we paid for the Superior "deluxe" units. beautifully lit photos on website are true but reality is not as glossy. as you drive in you see lack lustre older style units. think 80's style with "bobble" concrete walls. recent refurbish was apparently 4 years ago and was kitchen and bathroom only. the rest is knocked about and about 10 years of dust and grime. shower was slippery and slimy. gave it a scrub and got rid of slick surface myself. bedside lamp bases covered in thick coating of dust. tropical gardens are here and there but not all over. having said that there are a lot of pools. very warm in january but kids loved them.

free breakfast is okay saves having to buy dish liquid to do your own dishes.

we are used to the qld apartment style of accommodation whereby accom is unserviced and u hv to supply loo paper and washing liquid etc so were expecting that.

back to the breakfasts we travelled as 2 families and one of us got included hot breakfast the other only continental. shop around if u want to stay here. i booked direct w hotel and got continental. other family with a third party hotels.com i think and got hot breakfast included.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, January 27, 2014
Hi Willea,

Thanks for posting a review of our resort. You're right - our refurbishment of most villas was 4 years ago and included the kitchen, bathrooms, tiles, new carpet, furniture and bedding. Disappointed to hear that there was dust in some areas. We have highlighted this with our housekeeping team. As you have also noted, we offer apartment style villas which are not serviced during guests stay, unless this is booked as an extra service.

Thanks for recognising our leisure facilities. We do have a number of pools for big kids and little ones which are always a great hit! With regard to your comment on the breakfast packages, some travel agents have full breakfast included in the package and some do not. Our Rendezvous website offers the best rates around so please check out our site for future bookings.

With regards,

The Team @ Rendezvous Reef Resort Port Douglas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Reef Resort Port Douglas by Rydges

Property: Reef Resort Port Douglas by Rydges
Address: 121 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Rendezvous Reef Resort Port Douglas)
Location: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#14 Top resorts Hotel in Port Douglas
#25 Luxury Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Reef Resort Port Douglas by Rydges 4*
Number of rooms: 98
Official Description (provided by the hotel):
Reef Resort Port Douglas by Rydges offers two storey 1, 2 and 3 bedroom villas each with a kitchen, laundry, separate lounge and dining areas, TV/DVD player and balcony or patio in over 110 square metres of living. Set on 15 acres of lush tropical gardens offering plenty of room to spread out and enjoy the facilities which include 2 large lagoon-style pools, 1 leisure pool, a children's pool, children's playground, gymnasium, 25m lap pool, tennis courts and a family BBQ area. ... more   less 
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Also Known As:
Rendezvous Reef Resort Port Douglas Hotel Port Douglas
Rendezvous Reef Port Douglas
Rendezvous Reef Hotel Port Douglas

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