Stayed 5 nights and would happily return for a low-cost family holiday.
- restuarant meals and pricing - we ate every meal in the restuarant during our stay and couldn't fault a single experience. Enormous serves, excellent value, great variety. A free child's meal with every main is great value and the kid's meals were terrific (steam chicken breast and fresh veg / spag bog/ fish and chips)
- happy hour in the bar is good value, $10 cocktails, $5 beer/wine/bubbles
- pools are fantastic, better than their website depict in fact. Four pools to choose from, waterfalls, tunnels, spas, lots of little paddling places for babies to splash, lap pool, really the highlight of the resort to be honest.
- rooms are fairly spacious. We stayed in a 2 bedroom deluxe - lounge/dining/kitchen/laundry/shower/WC downstairs, 2 bedrooms each with balcony plus bathroom upstairs.
- Beds are super comfy with good quality, proper hotel linen
- breakfast is a good variety and hot selection changes daily (although no sweet offerings such as pancakes - only savoury in the hot selection)
- being from Melbourne I was surprised the lattes were really good too ($4 extra)
- On check in I upgraded our 'included' continential breakfast for a hot breakfast at no cost (as we had less people staying than originally booked for)
- 5-6 min walk to the beach down a defined beach walk track (although dont listen to the instructions from the reception staff who all tell you to go to QT Hotel next door and THEN cross the road) - you'll be left wandering the highway looking for the track. Easy beach access is DIRECTLY out the front of Rendevous's entrance, look for the blue signs. Beach is absolutely stunning and surrounded with trees so lots of shady areas
- the grass ovals next to the lap pool are stunning - I think they might be shared with the QT Hotel next door? Far better maintained than the gardens around the resort and a great place for kids to stretch their legs. Althought lots of bites after an afternoon running around - suggest you use aeroguard as there's something bity in the grass?!
- lots of feedback in the reviews about the limited amenities but we found there to be plenty for our (5 day) stay. If you run out of anything you can purchase all items from reception for a resonable cost. I didn't find this an issue at all. Their website clearly explains what's included so good to review that before you get there if you think you need to. ALso, they're pretty clear that the rooms aren't serviced so we weren't expecting otherwise, You can hire additional linen (towels $2, etc) which are all really resonably priced as well.
- the play ground for the kids is great (best suited to 3+ year old) slides, swings, a climbing wall. If travelling with children it would be good to request a room near the kids playground/kid's pool as it's a good place for them to burn off energy. Although we spent more time at the grassed area near the gym!
- lots of shaded areas in every pool which is great for the little kids. The walkways around the pools all cemented pebbles which were painful on little feet after a while. Id recommend those water-shoes just to give little toes a break every day or so.
- within the restuarant there's one side of the verandah (usually in the shade) which has a couple of tables and a corner full of toys (lego, kid's chairs/table, play BBQ, etc). Its a great addition to the resort and a good place for kids to play while parent eat/drink/relax. Its not tucked out the back as many can be but has a lovely view of the pools too.
- gardens and surrounds could do with a clean up, mostly dirt hills and lots of fallen leaves. Heaps of palm trees so does have a garden feel, but looks and feels quite tired. Grotty slimy puddles around the 'kids' pool which would be easily fixed with a quick spritz with a hose but are left as
- the floors in the room are really dirty - we had spider webs in the dust bunnies in our second bedroom, yuk. It looks like they get a quick once-over in the main walkways and that's all. The amount of dirt on the windowsills is truly awful.
- $4.40 per day to pay for the use of the in-room safe at a resort where guests are encouraged to be out all day, outragoues
- no wifi in rooms, only available in main reception/bar
- Reception staff are generally really unhelpful. Lots of shrugging of shoulders and one word answers. It got so depressing trying to get information we started to ask the gardeners/maintenance staff instead - they were much cheerier and much more helpful. Im on holidays, I know you're not, but a "good morning!" or a comment on the lovely weather every so often wouldn't go astray. It has the general feeling like the manager has gone away for the day so the staff all give up and noone wants to work or talk to their customers.
- staff in restuarant are helpful and chatty but so slow it's unbearable at times. Drinks arrive when you're already half way through your meal despite ordering them as soon as you arrive. To place orders you have to go wandering around and stand at the waiter's station to try and catch their attention - despite often being the only table in the place.
- only about 6 high chairs for the whole restuarant so at breakfast time they are fiercly sought after. For a family resort this was definitely an issue - and much talked about with parents. For the sake of $300 go buy an extra 10 from Ikea please!
- I'm not sure if its the case with all rooms, but we were in an upgraded 2 bedroom deluxe and EVERY SINGLE light switch, fan control, aircondition control and DOOR HANDLE was located ~1 metre from the ground - perfect for toddler's to constantly play with, open, turn on. The locks on the doors that go outside are useles and a quick turn unlocks the lock and opens the door. Where are the chain locks??? The buttons for every fan falls off in your hand when you operate them - a choking hazard if ever there was one (we ended up removing them all storing them in a bowl in the kitchen away from little fingers which got annoying when you wanted to change the speed of the fans).
All in all it's a great family resort, low cost and with great pools, play ground, grassed oval and waterplay. The restaurant is truly excellent both in terms of value and quality. If the staff perked up and the gardens were better kept it would be even better. I'd happily return. My last tip - given to us by our airport transfer driver when we arrived, there's a large stair case leading to reception - leave your suitcases down the bottom and go check in, someone will help take them to your room for you (avoid lugging them up the stairs as we saw many people do).
- Official Description (provided by the hotel):
- Reef Resort Port Douglas by Rydges offers two storey 1, 2 and 3 bedroom villas each with a kitchen, laundry, separate lounge and dining areas, TV/DVD player and balcony or patio in over 110 square metres of living. Set on 15 acres of lush tropical gardens offering plenty of room to spread out and enjoy the facilities which include 2 large lagoon-style pools, 1 leisure pool, a children's pool, children's playground, gymnasium, 25m lap pool, tennis courts and a family BBQ area. ... more less
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- Also Known As:
- Rendezvous Reef Resort Port Douglas Hotel Port Douglas
- Rendezvous Reef Port Douglas
- Rendezvous Reef Hotel Port Douglas