We recently stayed her for a week – we got a 1 bedroom unit which was simple but had all the things we needed. The location is definitely its highlight – located a block back from the main strip and in the middle of the beach and marina made it perfect for walking around. However, we would not stay here again or recommend to others. Our TV did not work the entire time, not that we wanted to use it much, but trying to get it fixed was a nightmare, not to dwell on it but the service and communication was very poor. What topped it off was how we were treated by the manager when we checked out and confronted him with this issue – rude is an understatement (and after reading other reviews here it seems to be a common theme). Not once did he apologise for the inconvenience himself. One of the girls on reception during the week was lovely, but apart from her I felt like we were a hassle for the management.
To be honest, I have never been treated so badly by somewhere we were paying to stay – we are not fussy people but were made to feel bad.
My recommendation is if you want a place just to sleep, then it is fine, but if you have any questions or problems don’t expect a friendly resolution. There are plenty of places to stay in Port Douglas and we won’t be choosing here again.
- Official Description (provided by the hotel):
- This spa resort is ideally located just 100 metres from the vibrant Macrossan Street and 300 metres from famous Port Douglas Four Mile Beach and the Reef Marina. Port Douglas has always been considered an ideal holiday destination because of its proximity to the Great Barrier Reef and the Daintree Rainforest, two of Australia's World Heritage Listed Parks. Experience the adventures of a lifetime - diving, sailing, snorkelling the Great Barrier Reef, safaris, bushwalks and eco tourism tours in the Daintree Rainforest. At the end of your exciting day come back to the tranquil Hibiscus Resort & Spa to relax and soak up the tropical ambience. Lush tropical gardens swirl around your balcony. Teak and cedar furnishings create a calm, soothing atmosphere. Carved stone statues guard the inviting pools & ponds. Balinese inspired holiday accommodation. Laze in the tranquil waters of the resort pools. Unwind and refresh in our Hibiscus Spa. ... more less
- Reservation Options:
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- Also Known As:
- Hibiscus Gardens Hotel Port Douglas
- Hibiscus Gardens Resort