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“Great location but beware if you book through FNQ Luxury apartments”

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Mantra Aqueous On Port
Certificate of Excellence
Reviewed August 28, 2013

we were excited about our trip to PD and after reading the reviews on TA and good experiences with Mantra hotels we decided to book here. I was so disappointed in the build up of grime in the room & soiled carpets. The Mantra were very understanding but FNQ took a lot of convincing that they had not booked us into a luxury apartment . We sent photographs to prove our point & even after agreeing to a full refund did not do so until 21 days later. They were unable to help us with accommodation when we were unhappy. until there was a problem their customer service was excellent - once there was a problem it was customer driven. Not even a hint of an apology or any additional help provided.

Room Tip: Do not book through the hotel & not FNQ Luxury apartment or like brokers as they are too remove...
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  • Stayed: August 2013, traveled as a couple
    • Location
    • Rooms
    • Cleanliness
2  Thank CheersMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Mantra Aqueous On Port, responded to this reviewResponded August 29, 2013

Thank you for taking the time to comment on your booking experience through the agent mentioned. Unfortunately I cannot comment on other companies practices, but please accept my apologies if your stay was not up to the standard you were expecting.
We take great pride in our room presentation, and I will pass your feedback on to our Housekeeping Manager.
Kind Regards,
Paul Davis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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851 - 857 of 1,075 reviews

Reviewed August 23, 2013

Excellent position,clean tidy unit we had a upstairs spa hotel room. Would option for the larger 1 bedroom unit next time. Clean and well maintained BBQ area ..a little noisy in mornings with local businesses getting pick ups etc..

Probably only thing would like to see next time is cheaper wifi seemed extremely expensive ..on a whole good experience.

Stayed: August 2013, traveled with friends
1  Thank Wenmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Mantra Aqueous On Port, responded to this reviewResponded August 29, 2013

Thank you for your constructive and positive feedback regarding your recent stay at Mantra Aqueous on Port. We appreciate you taking the time to comment on your experience, and we look forward to seeing you again in the future.
Kind Regards,
Paul Davis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013

We stayed for 6 nights here and wish we could have had longer! Arrived after midnight and used entry by buzzer where staff was helpful and instructions were very clear.
Apartment on second floor was lovely - clean, modern and just right for the two of us. We did not use the kitchen much but all the facilities looked good and the washing machine (in a cupboard) was excellent. It is situated just right as Macrossan, the main street for shops and restaurants, is just round the corner and Four Mile Beach is a very short walk away. We found everyone friendly and helpful and would not hesitate to recommend Mantra Aqueous On Port to our friends and family.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank D J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Mantra Aqueous On Port, responded to this reviewResponded August 29, 2013

Thank you for your positive feedback regarding your recent stay at Mantra Aqueous on Port. We are glad you enjoyed your stay, and the location of the resort and the elevators are definately something our guests enjoy.
We look forward to seeing you again in the future.
Kind Regards,
Paul Davis
General Manager

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Reviewed August 22, 2013

Great location, although the pools are cold even if you are from a cold climate.
Rooms are comfortable and a good size. The elevator comes as a welcome surprise, if you are not as young as you use to be or have problems with stairs.
All staff were found to be helpful, friendly and courteous.
Would recommend to friends, but would tell them to stay on the southern side as the northern side gets noisy. Also bring a wetsuit for the winter months dip in the pool.

Room Tip: Souther side rooms are quieter.
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  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lemming222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Mantra Aqueous On Port, responded to this reviewResponded August 29, 2013

Thank you for your feedback regarding your recent stay at Mantra Aqueous on Port. We are glad you enjoyed your stay, and I will ensure your kind comments are passed on to the staff.
We look forward to seeing you again in the future.
Kind Regards,
Paul Davis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

I recently stayed at Mantra Aqueous for 2 nights with my husband and 6 month old daughter. We opted for the 1 bedroom apartment as it was more in our price range than the swim out apartments on the ground floor. The reception staff were lovely and checked us in and out promptly with a smile.

I was a little worried about staying on a higher level as we were carrying our luggage, a portacot and a pram however was pleasantly surprised to find they had a lift. I have stayed in many places in Port Douglas and I have never once seen an elevator so for parents this is a huge plus. It enabled us to get our daughter to sleep in her pram and leave the hotel for dinner of an evening without disturbing her. Bonus!

Overall the apartment was tidy and had a fully functional kitchen and laundry, another plus when travelling with a baby, as there were bottles to be sterilized in the microwave and baby food to prepare. The bedroom had a king sized bed which was comfortable and a large bathroom and shower. There was no bath inside, however there was a round tub /spa on the balcony which was wonderful, especially in August where the nights were still a bit chilly!

The only downfall was that there was no TV in the bedroom (this might sound like nitpicking, but its a nice little luxury when on holidays!) and also, no dishwashing liquid. I thought this might be because people would put it in the spa instead of bubble bath!? either way though, there is a store very close by not to mention a bakery and bottle shop so all of the essentials are within walking distance.

Another negative - rooms situated on the Macrossan Street side of the hotel (north?) seem to be noisier than those on the southern side. We were woken at midnight by wine bottles being emptied into the industrial bins behind the restaurants and also by the morning garbage collector in the early hours. This is no fault of the hotel, just a negative if you are a light sleeper. The morning sun was lovely though, but if you want a better sleep then the southern side of the resort might be a better bet. The resort overall seems fairly quiet though, in the halls and around the pools. Very relaxing.

There are 4 pools at the property and we had a quick dip in two of them. Water was still a bit chilly being winter in FNQ but the sun was warm and lovely. There were a few patches of sun but the swim out rooms are probably your best bet if sunbaking by the pool is your idea of a holiday. The beach is only a few minutes walk too as is the main drag. Location wise this place is pretty unbeatable and we are keen to stay here again.

Room Tip: Rooms on the south side may be quieter, get a swim out room if you want sun!
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  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kylieboo28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Mantra Aqueous On Port, responded to this reviewResponded August 29, 2013

Thank you for your detailed positive feedback regarding your recent stay at Mantra Aqueous on Port. We appreciate you taking the time to pass on your experience, and we look forward to welcoming you back in the near future.
Kind Regards,
Paul Davis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

My wife and I just stayed 7 nights in a swim out spa room. Overall we enjoyed our stay and would probably stay again. If we were to suggest improvements it would be to change the pool so that it is heated - it is too cold and was the biggest disappointment of our stay - we wouldn't swim in it.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roney1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Mantra Aqueous On Port, responded to this reviewResponded August 27, 2013

Thank you for your positive feedback regarding your stay at Mantra Aqueous on Port.
We appreciate your comments regarding the temperature of the pool, and although the climate in Port Douglas is wonderful and warm during winter, the pool is a little cool for a short period of the year.
We look forward to welcoming you back in the future.
Kind Regards,
Paul Davis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

Location was our first priority, price second, and all the rest was a bonus once we arrived, we were greeted by friendly staff, and this continued through to the cleaners smiling and saying hello when we walked past. Well appointed rooms, and clean loved the pools and our spa on the balcony. We would stay there again.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Helena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Mantra Aqueous On Port, responded to this reviewResponded August 27, 2013

Thank you for your great feedback regarding your recent stay at Mantra Aqueous on Port.
We appreciate the wonderful comments made about the staff, the resort and your apartment.
We look forward to welcoming you back in the near future.
Kind Regards,
Paul Davis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Aqueous On Port

Address: 3 - 5 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Breakfree)
Location: Australia > Queensland > Port Douglas
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #12 of 56 Specialty Lodging in Port Douglas
Price Range: $102 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Aqueous On Port 4.5*
Number of rooms: 62
Official Description (provided by the hotel):
Encompassing all Port Douglas has to offer, Mantra Aqueous on Port is the ideal location for couples, families & honeymooners. Situated in the heart of the village centre of Port Douglas lies one of the most fashionable resort destinations in Tropical North Queensland. You can take advantage of the five star restaurants, designer boutiques, family eateries and a range of bars and cafes. With a contemporary design featuring an aquatic flavor, most apartments feature pool views, spa baths and balconies. The resort boasts 4 stunning pools, sundecks and cabanas with barbeques so guests can enjoy the warm tropical climate of the exclusive beachside town, Port Douglas. The Swim-Up rooms feature a swim-up pool deck with direct pool access. At Mantra Aqueous on Port you can do as little or as much as you like. Wander the quiet streets and sample some of the culinary delights or simply relax on your balcony while you watch the world go by. ... more   less 
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Also Known As:
Mantra Aqueous On Port Hotel Port Douglas

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