we were excited about our trip to PD and after reading the reviews on TA and good experiences with Mantra hotels we decided to book here. I was so disappointed in the build up of grime in the room & soiled carpets. The Mantra were very understanding but FNQ took a lot of convincing that they had not booked us into a luxury apartment . We sent photographs to prove our point & even after agreeing to a full refund did not do so until 21 days later. They were unable to help us with accommodation when we were unhappy. until there was a problem their customer service was excellent - once there was a problem it was customer driven. Not even a hint of an apology or any additional help provided.
- Official Description (provided by the hotel):
- Encompassing all Port Douglas has to offer, Mantra Aqueous on Port is the ideal location for couples, families & honeymooners. Situated in the heart of the village centre of Port Douglas lies one of the most fashionable resort destinations in Tropical North Queensland. You can take advantage of the five star restaurants, designer boutiques, family eateries and a range of bars and cafes. With a contemporary design featuring an aquatic flavor, most apartments feature pool views, spa baths and balconies. The resort boasts 4 stunning pools, sundecks and cabanas with barbeques so guests can enjoy the warm tropical climate of the exclusive beachside town, Port Douglas. The Swim-Up rooms feature a swim-up pool deck with direct pool access. At Mantra Aqueous on Port you can do as little or as much as you like. Wander the quiet streets and sample some of the culinary delights or simply relax on your balcony while you watch the world go by. ... more less
- Reservation Options:
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- Also Known As:
- Mantra Aqueous On Port Hotel Port Douglas