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“MichelleNZ”

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Mantra Aqueous On Port
Certificate of Excellence
Palmerston North, New Zealand
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“MichelleNZ”
Reviewed June 16, 2013

Stayed with a group of friends in June, we asked for our rooms to be together, and although they couldn't guarantee it our request was met. Great place for groups or families to stay as it's easy to get together with plenty of outdoor options. The BBQ facility was great and meant that we didn't need to dine out every night. Staff were very friendly and we were given extra towels, laundry powder, etc without question. We were also able to book all our excursions through reception and charged to our rooms which made cashflow much easier. Laundry facilities in the apartments meant we could have packed much less!
The rooms were spacious (especially the apartments) and the pool access from our rooms was a bonus, even if the temperature of the water was a bit cool to start with. The spas and private balconies were also well used.
Would definitely recommend as a great, relaxed place to stay and would book again if returning to Port Douglas.

Room Tip: 7A is on the ground floor at the end of the corridor, close to the exit at the rear of the building...
See more room tips
  • Stayed June 2013, traveled with friends
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Helpful?
Thank Michelle Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, June 18, 2013
HI Michelle,

We were delighted to read your review on line. Your review is synonymous with so many others: Friendly Staff, Spacious Rooms, Great Facilities and the Perfect Location. Your tip to other travellers to book the direct Swim Out rooms is a quality suggestion given the added convenience to our ground floor BBQ and pool facilities.

We look forward to welcoming you back soon and becoming your Winters Summer holiday destination.

Kind regard's
Shannon Exelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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919 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
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English first
1 review
Reviewed June 13, 2013

With a six month old daughter our ground floor swim up room was ideal. Being able to let her sleep in her cot while we could both relax by the pool was absolutely perfect. The inclusion of the full kitchen and laundry is a must with a little one too.
Location is ideal, close to main beach and all shops, no need for hire car.
Helpful and courteous staff.
Very quiet and private rooms. Also nice and dark for the little one to sleep.
Would definitely return in future.
Thanks for a relaxing and extremely enjoyable holiday

  • Stayed June 2013
    • Value
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    • Cleanliness
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Helpful?
Thank Nobby0712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, June 18, 2013
HI Nobby0712,

Thank you for your review.
We are thrilled that your family have had the ideal holiday with us at Mantra Aqueous on Port. So many things to do so little time, but you have taken time out to visit one of the great wonders of the world Tropical North Queensland. Congratulations and no doubt a wonderful experience.

Sincerely
Shannon Exelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, England
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed June 11, 2013

A few yards from Macrossan St ( quiet 4 Mile Beach end) which is the main road for bars and restaurants,
Mantra Aqueous is the perfect location to explore this wonderful town, with everything only a few minutes away.
Clean, quiet, well fitted, self catering 1 or 2 bedrooms apartments, some with "swim ups" from the large pools on either side of the hotel.
Perfect for families or couples.

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank wearytravellers60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, July 10, 2013
HI wearytravellers60
Yet Another Fantastic Review for Mantra Aqueous on Port. Thank you for your review and are We are delighted that you have enjoyed your stay. We look forward to welcoming you back soon.

Sincerely
Shannon Exelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vic
Level Contributor
8 reviews
6 hotel reviews
Reviewed June 4, 2013

We had our first trip to Port Douglas recently. Stayed at Mantra Aqueous may 5th to may 8th loved it so much we are returning in Sept for another week. Stayed in 1 bed apartment, very clean and spacious. Pool great and very helpful reception. Location great.

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank Debra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, UK
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 2, 2013

This hotel has a lot to offer- good location, spacious modern rooms and good outdoor areas. The problem being that the rooms were just not clean. Grubby hand marks on the windows and mirrors, kitchen units and equipment had dirty drips running down them all, blinds and furniture thick with dust, skirtings and edges of the rooms were really dirty. There was an old toilet roll under one of the beds and someone's shoe under the other, plus, thick dust. The lamp had a tea/ coffee stain on it that could easily have been wiped away. Spatters of food all round the kitchen bin area. The laundry area was filthy. I did complain and housekeeping came in and changed the towels but that was all, the manager called me and admitted that there was a problem yet our room was never cleaned.

  • Stayed May 2013
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Helpful?
Thank ArchBath_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, June 3, 2013
HI ArchBath_UK,

Thank you for your feedback and the opportunity to discuss your concerns with you during your stay. I can confirm that our Housekeeping Team had returned to your apartment on two separate occasions completing a spring clean following our conversation. I am unsure why you have reported that this has not been actioned? Given the incidents incurred during your stay has privileged our team with an opportunity to completed spring cleaning of each guest room prior to arrival. We pride ourselves on offering the very best product and am happy to guarantee this service has been acted on effectively.

Kind regards

Shannon Exelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 28, 2013

Spent a week here last week for our honeymoon.
The location is excellent, walking distance to everything. Apartment was clean and comfortable and had everything we required. We had a bottom level swim out apartment which was lovely. Our balcony was quite large however the ones next to us looked a little on the small side.
As other guests have mentioned the spa 'issue' was a big disappointment. We were told on check in that our spa had been updated and could be used however when we went to use it the next day we were unable to. After contacting reception were told no in fact it hadn't been updated and would be done on Friday meaning 5 days out of 7 we had no spa. We had an all day tour booked for the Friday and left our apartment securely locked. On returning we found the door to the balcony left partially opened and unlocked. On mentioning this to reception we were told that the manager would be advised and that was it.
Overall we enjoyed our stay here however were disappointed that we weren’t offered more in compensation for the spa particularly when we had been so understanding.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank rachagane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, June 3, 2013
HI Rachagane,

We can certainly understand your disappointment not having full access to the Spa Bath during your stay. The Spa Bath on every balcony is certainly a feature of why guests choose to stay at Mantra Aqueous on Port.
We are concluding the recommissioning of Spa’s today and after just 2 weeks have been able to work through the State Pool Councils red tape on this issue to be able to provide this wonderful service once more.

Thank you for your understanding and great feedback on the other features of your stay.

Kind Regards

Shannon Exelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Levin
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 28, 2013

We have just stayed for 10 days here and can really recommend this place we had a 1 bedroom apartment which was fully self contained including laundry. It was within walking distance to all shops and restaurants. Due to new Queensland govt rules the spa was out of action for the first couple of days until it was sorted this was clearly explained to us on arrival so was not a problem. Staff were all very friendly and helpful.
swimming pools were excellent very clean and well maintained.
Would definitely stay again

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CassieLevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, June 3, 2013
Hi Cassie Levin,
We appreciate your effort in placing your recent experiences at Mantra Aqueous on Port online.
We pride ourselves on offering the best service with a premium product and it is always rewarding viewing our guests enjoying their holidays. We look forward to welcoming you back in the near future.
Kind regards

Shannon Exelby
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Aqueous On Port

Property: Mantra Aqueous On Port
Address: 3 - 5 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Breakfree)
Location: Australia > Queensland > Port Douglas
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #12 of 55 Specialty Lodging in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Aqueous On Port 4.5*
Number of rooms: 62
Official Description (provided by the hotel):
Encompassing all Port Douglas has to offer, Mantra Aqueous on Port is the ideal location for couples, families & honeymooners. Situated in the heart of the village centre of Port Douglas lies one of the most fashionable resort destinations in Tropical North Queensland. You can take advantage of the five star restaurants, designer boutiques, family eateries and a range of bars and cafes. With a contemporary design featuring an aquatic flavor, most apartments feature pool views, spa baths and balconies. The resort boasts 4 stunning pools, sundecks and cabanas with barbeques so guests can enjoy the warm tropical climate of the exclusive beachside town, Port Douglas. All rooms at Mantra Aqueous on Port, feature a spacious balcony with outdoor spa, air-conditioning, ceiling fans, internet access and tea and coffee making facilities. Offering hotel rooms, one and two bedroom apartment with fully equipped kitchens and laundry facilities. You can chose from either the Standard, or Swim-up option. The Swim-Up rooms feature a swim-up pool deck with direct pool access. At Mantra Aqueous on Port you can do as little or as much as you like. Wander the quiet streets and sample some of the culinary delights or simply relax on your balcony while you watch the world go by. ... more   less 
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Also Known As:
Mantra Aqueous On Port Hotel Port Douglas

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