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“Terrible” 1 of 5 bubbles
Review of Mantra Aqueous On Port

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Mantra Aqueous On Port
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Terrible”
1 of 5 bubbles Reviewed January 24, 2013

Extremely disappointed with room and service. We had a number of problems with room but staff didn't or couldn't fix the problems. The room was filthy even after their extra special clean When we were checking out the manager assured us he would contact us about our concerns but we never heard any more from him. What was meant to be a very special occasion turned out to be a great disappointment DON'T STAY AT MANTRA

  • Stayed July 2012
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank danlel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, March 6, 2013
Hi Daniel,

Your titled review of terrible is a tough blow to an otherwise unblemished customer review page for Mantra Aqueous on Port. We do value your feedback and it is the very type of review that inspires our Team to excel.
I would like to offer my apologies for your experience and am grateful for the opportunity to be able to reply to your feedback. It is our philosophy that if we provide our rooms and services exceeding our guests expectations that we will secure our customers loyalty into the future. I look forward to welcoming our next customers with this same promise.

Regards
Shannon Exelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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853 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 23, 2013

A great place to stay, we were concerned about coming at the height of summer but found the accommodation with its orientation around the swimming pools just great for the grandkids. The easy access to everything including Macrossan St,The beach,The Restaurants,The Port,The Friendly Environment made it all an experience that we will hopefully repeat many times in the future. The climate and ambience of the whole establishment during our stay seemed very seductive and we felt reluctant to leave. Shannon and his team made us all feel special to be able to chill out in a relaxing surroundings.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vic788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, January 28, 2013
HI Vic,

Thank you kindly for your review. We have had a great summer season and as you have reported the weather has been outstanding through December and January. We encourage all our travellers to visit Port Douglas during this period as we have arguably had some of the best leisure condition in Australia the past 2 years.

We look forward to welcoming you and your family back to Mantra Aqueous on Port. It was a pleasure to have you in and about the Resort during your visit and look forward to our next opportunity to accommodate your stay in paradise.

Best Wishes.

Shannon Exelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
113 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed January 19, 2013

We spent 4 nights here and were pleased with our choice. It’s in a good spot nearly at the end of the main road with all the shops, bars and restaurants. The room allowed you to be self-contained if you wished to be with some kitchen items included. The balcony (which overlooked one of the 4 pools) had a hot hub on it – but it took about an hour to fill and was noisy when running, so we didn’t use it for long so as not to disturb others. The room was small with limited space for storing clothes but it was clean, comfortable and well maintained. The kind man on reception took our washing to another Mantra in the town that has laundry facilities and he bought it back to us clean and dry – at no charge. That was a great help.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank AllyM810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, January 28, 2013
Hi AllyM810,

Thank you for review of Mantra Aqueous on Port.

To assist future travellers the room type that you had selected for your stay with us was a Spa Room. This room type is a studio style accommodation. We also offer 1 Bedroom apartments which come fully self contained with extra living space.

Your mention of the location of the resort to Macrossan street and the Beach is what sets apart from other accommodation in Port Douglas. We have now received our 3rd consecutive Best Accommodation Resort in Port Douglas award voted by Travellers and it is easy to see why with your review.

Thank you for your stay and Best wishes for future travelling endeavours.

Kindly
Shannon Exelby
General Manager
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Cambridge, New Zealand
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 15, 2013

My second stay at this accomodation and I have no doubt i will be back.
I had asked for particular rooms and was impressed with the effort they made to make it happen. Fantastic and very friendly service.
easy to see why they have won Port douglas accomodationl of the year 3 years in a row.

Room Tip: The swim out rooms are worth paying extra. Bliss
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tanya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, January 16, 2013
HI Tanya,

It was fantastic to welcome you back this January. We offered some great weather again this year. I am sure that the word will quickly spread through New Zealand and our southern States that January has become a perfect time to make tracks to paradise in Port Douglas.

We would like to thank you for your time in posting a review. We are very proud to be the multi Award Accommodation Resort in the heart of Port Douglas and appreciate your recommendations to our next arrivals.

Best Wishes

Shannon Exelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wooroolin Qld
Level Contributor
115 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed January 15, 2013 via mobile

As soon as you walk into your room you feel as if you're in another world far removed from the working world that you've just come from. I thought I would have to go to an overseas resort to leave my working world behind but this piece of paradise had the same atmosphere. You can be entirely self sufficient in your unit which has all the comforts of home and just do a little shop at the supermarket nearby or take the short stroll to the restaurant strip and dine out. We enjoyed the pool just outside our room, just dive in from the deck and then cool off in your lovely AC room. We just had a great relax, caught up on some reading, watched a few movies, went for a sunset stroll on the beach, ate out, slept in late (the shutters on the windows black out all the light and deceive you into thinking its still night) and relaxed- first class. Congratulations to Shannon and the friendly and courteous staff at Aqueous. Loved it.

Stayed January 2013, traveled as a couple
Helpful?
2 Thank Wendyxlb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, January 16, 2013
HI Wendy,

This is such a lovely review. You have been able to capture so many of the unique elements that make Mantra Aqueous on Port the "Best Accommodation" in Port Douglas.
We are delighted that Mantra Aqueous on Port was selected to provide the perfect base for your holiday.

It will be a pleasure to welcome you and your family and friends back to the Resort into the future. Please do not hesitate to contact myself directly to create your next booking.

Kind regards'


Shannon Exelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 11, 2013

I found Mantra Aqueous hotel to be an extremely good clean hotel, the pools (all 4 of them) were well maintained, the outside terraces and BBQ area were spotless at all times (barring from when other inconsiderate guests left their rubbish around, which was not often).
Rooms were of a good size and well appointed, with a high standard of kitchen equipment, including dishwasher, microwave, washing machine and a drier. The room was made available earlier than expected, which was a nice touch when checking in, on inspection, the room was absolutely spotless, the balcony having a spa bath was also spotless.
Location wise, the Aqueous is towards the beach end of the main street in Port Douglas and in my opinion the best end, as the noise from outside bars and restaurants and not to mention the bird life in the early evening can be a bit much at the other end of town.
All staff I met and had any dealings with, were extremely friendly and more than happy to assist in making bookings, arranging for travel back to airports and with recommendations on where best to eat.
We both had an extremely pleasant stay in the Aqueous hotel and would recommend it to anyone looking for a place to stay in Port Douglas.
Only one point of note, the lack of Wifi is annoying as you have to go to one of the various places along the high street, however, I believe the hotel are looking into this.

Room Tip: With pools all around the hotel everyone has a view, the swim out rooms are probably the best but ca...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Bobrennie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, January 13, 2013
HI Bobrennie,
XMAS 2012 was a brilliant time to be in Port Douglas. Some fantastic weather as seems to becoming the norm and a buzz of atmosphere around the seaside town.
We are all very proud to read your review with great positive experiences of your time with us at Mantra Aqueous on Port.
We look forward to welcoming you back soon!

Best Regards
Shannon Exelby
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

Just returned from a 5 night stay at the Mantra Aqueous in Port Douglas. I was really happy with everything about my stay. I stayed in a 1 bedroom swim out room. It was spacious, clean, light, cool, very comfortable, had everything I needed. Staff were really friendly and helpful, from the initial booking of my room through to helping me with advice to book tours and transport. Also a fantastic location, just next to macrossan st and 4 mile beach.
I will definately stay there again when I return :)

  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rdehavil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this review, January 7, 2013
HI rdehavil,

Thanks for the Fantastic review and we look forward to welcoming you back soon!
Please don't hesitate to contact myself directly to organise your next stay with Mantra Aqueous on Port.

Best Wishes

Shannon Exelby
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Aqueous On Port

Property: Mantra Aqueous On Port
Address: 3 - 5 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Breakfree)
Location: Australia > Queensland > Port Douglas
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #12 of 58 Specialty Lodging in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Aqueous On Port 4.5*
Number of rooms: 62
Official Description (provided by the hotel):
Encompassing all Port Douglas has to offer, Mantra Aqueous on Port is the ideal location for couples, families & honeymooners. Situated in the heart of the village centre of Port Douglas lies one of the most fashionable resort destinations in Tropical North Queensland. You can take advantage of the five star restaurants, designer boutiques, family eateries and a range of bars and cafes. With a contemporary design featuring an aquatic flavor, most apartments feature pool views, spa baths and balconies. The resort boasts 4 stunning pools, sundecks and cabanas with barbeques so guests can enjoy the warm tropical climate of the exclusive beachside town, Port Douglas. All rooms at Mantra Aqueous on Port, feature a spacious balcony with outdoor spa, air-conditioning, ceiling fans, internet access and tea and coffee making facilities. Offering hotel rooms, one and two bedroom apartment with fully equipped kitchens and laundry facilities. You can chose from either the Standard, or Swim-up option. The Swim-Up rooms feature a swim-up pool deck with direct pool access. At Mantra Aqueous on Port you can do as little or as much as you like. Wander the quiet streets and sample some of the culinary delights or simply relax on your balcony while you watch the world go by. ... more   less 
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Also Known As:
Mantra Aqueous On Port Hotel Port Douglas

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