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Mantra Aqueous On Port
Certificate of Excellence
Reviewed November 12, 2012

Our first room was a pool front room. The carpet was badly stained and smelt like smokers had had a party. Our second room was much better. As these are serviced apartments there's no cleaning of the room unless you pay extra. Missed having room service as we'd missed dinner and by 11pm everything in town is closed. Hallway reminded me of a hospital very narrow.

  • Stayed: November 2012
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Thank Melbgirl2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this reviewResponded November 14, 2012

HI Melbgirl2012,

Thank you for you recent review. You have noted that the carpets were stained in your select room. We have now scheduled for all carpets to be replaced with new by mid December. We recognise the need to continually update our product to meet our Guests expectation and appreciate your bringing this feedback to our attention.
The resort offers serviced and non serviced rate giving our Guest the option of eco friendly rates or the added luxury of daily servicing the option is yours. We continue to met the market at the best price and find this option is genuinely received by our guests.

We offer a non Smoking Room for the comfort of all gusts. Smoking is permitted on the balconies only so we are able to offer a fresh room every time. Your review on in room freshness has been noted and your comments dually noted by our staff.

Thank you again for your recent stay.

Shannon Exelby
General Manager

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895 - 901 of 1,051 reviews

Reviewed November 5, 2012

We stayed here for a few nights as we were in Port Douglas for a wedding. We had a two bedroom apartment. Location wise this is perfect as it is walking distance to the main street. The kitchen in the apartment was good and the BBQ facilities by the pool were good too. The pools were great and with four pools it meant there was plenty of room for everyone. The rooms were a little dated but nice all the same. The staff were friendly and helpful. For the price we paid this was the right hotel for us.

  • Stayed: October 2012, traveled with family
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Thank Tancred32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this reviewResponded November 7, 2012

Dear Tancred32,

Great to hear your holiday in Tropical North Queensland was a treat. We would like to extend our thanks for your taking the time to make comment on your recent stay with us. We look forward to your next visit.

Best Wishes

Shannon Exelby

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Reviewed October 11, 2012

The staff were friendly and helpful at all times, they are a real credit to that organisation and the reason I would go back again.
nice building and facilities, in a great location just around the corner to macrossan st... I couldn't ask for more than that.
I would definetley stay there again.

  • Stayed: September 2012, traveled with family
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Thank Anthony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this reviewResponded November 7, 2012

Dear Anthony F,

Welcome to the club of 5 STAR RATINGS***** at Mantra Aqueous on Port. We are excited that you have enjoyed your stay with us and that you would definitely return to the resort when next in Port Douglas. I have passed your review on to our staff and higher management so we can acknowledge the team of Mantra Aqueous on Port. We have truly a group of dedicated staff passionate about a commitment to the enjoyment of each and every Guest’s stay.
Thanks Anthony and I look forward to personally welcoming you back to Mantra Aqueous on Port.
Best Wishes
Shannon Exelby

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Reviewed October 9, 2012

The Location and facilities at the Mantra Aqueous on Port are fantastic. The rooms are great and the 4 pools around the hotel are fantastic to laze around and have a swim in, if your not happy at the beach. The Hotel is well located close to the beach (2 min walk) and also just around the corner from the main street,with shops, restaraunts and cafes, so everything can be done on foot. The staff are very friendly and helpfull. The only negative we could find was that the rooms need to be cleaned a little better than they are , as dust and dirt build up was evident, if not for this it would be 5 star!!

  • Stayed: September 2012, traveled with family
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Thank Ollie30367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this reviewResponded November 7, 2012

Dear Ollie30367,

Thank you for your review and possible 5 star rating. Reviewing our Guests feedback and acting on recommendations is an essential part of our ensuring we continue to meet our customer’s expectations.
I would like to thank you for your time in assisting us in our endeavour to be the best.
We look forward to seeing you or your family and friends at Mantra Aqueous on Port again soon.

Best Wishes
Shannon Exelby.

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Reviewed September 23, 2012

I liked this cute little hotel overall! i stayed in September and the weather was amazing. I stayed in a hotel room with its own spa bath. It was a nice room that was a decent size and a great balcony. The room amentites are good however the carpet was a little stained. The hotel was quite however quite confusing on the first day navigating your way through the corridors.

The pool looked nice however we never had enough time to swim it in as we had a number of tours planned. The only downfall of the hotel was because it is all surrounding the pool it does echo. We did get woken up every morning by screaming kids from the surrounding units however not a big deal as this is obviously natural and wasne't a massive deal. I would love to see Mantra add screen doors to the balconies because at the moment it is a glass door and a wooden blind (which i really love) however if you don't like to sleep with aircon you will let all sorts of bugs in.

The bed was a little hard and the mattress was to low for the frame however not a massive massive deal for two nights that i had to sleep on it. However i couldn't of done it for longer.

Overall! loved this hotel for the money and would recommend it to anyone especially couples as the private spa bath in every room is definatley a added bonus and something that is very unique. (i saw the size of the peppers hotels spa's and this hotels is much much bigger)...

Perfect location - close to everything including the beach....

Room Tip: Choose a swimside room in summer i think!
  • Stayed: September 2012, traveled with family
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1  Thank bnereviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this reviewResponded September 24, 2012

Hi bnereviwer,

Great to see you review of Mantra Aqueous on Port online. We appreciate your recommendation and look forward to welcoming your family and friends in the future.

Warm regards
Shannon Exelby

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Reviewed September 19, 2012

We had a fantastic stay at mantra. The room was spotless and roomy and the spa on the balcony was a great hit with our six month old. The staff were extremely helpful and the hotel grounds meticulously maintained by friendly staff. Will definitely be back!

Stayed: September 2012, traveled with family
Thank jodie3678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this reviewResponded September 24, 2012

HI Joide3678,

Thank you from all the Team at Mantra Aqueous on Port for your recent stay. Port Douglas looks forward to welcomig you back again soon. Please don't hesitate to contact myself directly to help coordinate your next stay at Mantra Aqueous on Port.

Thank you for your Great review of our Property.

Warm regards.
Shanon Exelby

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Reviewed September 17, 2012

Loved the resort - very friendly, helpful staff. Location cannot be surpassed - 2 mins to shops, cafes, beach and yet there is still privacy and tranquility (unlike many of the resorts). We had a 1 b/room apartment - very spacious, loved the spa on the balcony. Woke each morning to very vocal birdlife. Quiet and had privacy. Suggest the 2nd floor as being the best choice.
You do have to pay an extra $5 a day if you want fresh towels (although beach towels provided free).
Helpful suggestion to staff: floors need to be mopped after each guest leaves, rather than vacuumed only. Also - dishwasher should be cleaned every so often. Needed rinse aid.
Instructions on use of washing machine obviously needed, as I see some guests before us had tried to put powder in removable top!
Not complaining though ... it was a terrific place to stay.
Kiwigirl, Wellington, New Zealand

Room Tip: 2nd floor great, no noise of people above you.More privacy too. 33A was a great apartment.
  • Stayed: September 2012, traveled as a couple
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Thank Kiwibabyboomer56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon E, General Manager at Mantra Aqueous On Port, responded to this reviewResponded September 19, 2012

HI kiwibabyboomer56,

Thank you for taking the time to review Mantra Aqueous on Port.
We look forward to seeing you back again next year.


Kind regards
Shannon Exelby

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Aqueous On Port

Address: 3 - 5 Davidson Street, Port Douglas, Queensland 4877, Australia (Formerly Breakfree)
Location: Australia > Queensland > Port Douglas
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #12 of 56 Specialty Lodging in Port Douglas
Price Range: $102 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Aqueous On Port 4.5*
Number of rooms: 62
Official Description (provided by the hotel):
Encompassing all Port Douglas has to offer, Mantra Aqueous on Port is the ideal location for couples, families & honeymooners. Situated in the heart of the village centre of Port Douglas lies one of the most fashionable resort destinations in Tropical North Queensland. You can take advantage of the five star restaurants, designer boutiques, family eateries and a range of bars and cafes. With a contemporary design featuring an aquatic flavor, most apartments feature pool views, spa baths and balconies. The resort boasts 4 stunning pools, sundecks and cabanas with barbeques so guests can enjoy the warm tropical climate of the exclusive beachside town, Port Douglas. The Swim-Up rooms feature a swim-up pool deck with direct pool access. At Mantra Aqueous on Port you can do as little or as much as you like. Wander the quiet streets and sample some of the culinary delights or simply relax on your balcony while you watch the world go by. ... more   less 
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Also Known As:
Mantra Aqueous On Port Hotel Port Douglas

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