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“It's ok but,”

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Port Douglas Retreat
Certificate of Excellence
Gosford, Australia
Level 5 Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“It's ok but,”
Reviewed October 12, 2012

The port Douglas retreat gave us great first impressions. It looked great, secure indoor parking, lovely pool and landscaped surrounds, great BBQ area. The room we had was overlooking the pool upstairs. The decor was basic and dated but the furnishings were functional and nearly everything worked. There was a cute little balcony overlooking the pool but it was designed in such a way that if your neighbours were outside as we'll, there was no privacy. In fact you could see them whilst sitting inside on the lounge. Outside on the balcony there was an old window mount style air conditioner. It worked but was that noisy and vibrated so much the sliding glass door did nothing but rattle all night and loosen your fillings. Consequently we used the fan for the rest of our stay. Lucky for us it was winter. The kitchenette was really small and not functional unless you were buttering bread or doing cups of teas. The extractor fan was nothing more than ornamental and just filled up the room with smoke etc. The bathroom was ok, medium size but smelt like something was growing in the drains if closed for a while. The shower cubicle was pathetically small. When you bend over to pick up something on the floor you keep accidentally opening the door, it's that small. The hot water temperature also was dangerously hot on full blast. A recipe for 3rd degree burns when first getting in the shower. Its a shame a second set of towels isnt thrown in as its a bit hard to get a week out of a pair of towels. the charge for the 2nd set seemed like a bit of a money grab to us and a bit off. The unit itself wasnt filthy, but could have done with a really good clean, but I suppose we all have different standards there. Maybe the extra towel revenue could be used to upgrade the cleaners. On a good note the bed was comfortable. This may seem like I am bashing this place, but when travelling you have basic expectations of a 3 1/2 star property, especially in this country. On our second last day after my wife making a comment to the manager about a pool toilet the day before that was foul, the manager was rather rude about the whole thing. A little unprofessional was the vibe there. Anyway, for the week we stayed here, it was ok, with only minor glitches. The location was perfect with lots of great things to do and see.

Stayed August 2012
Helpful?
2 Thank kintomani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 10, 2012 via mobile

The place is clean and it's got everything you need, a cable tv, pool, AC, small kitchen area. basically close to the 3 main things in port douglas: the beach, marina and macrossan st. We got the ground floor by the pool, not to bad. But, bed is too soft - bad for my back. if you're looking for a helpful host, this isn't for you... I personally think the service is not personal, a bit distant. the host usually pretend to be busy when we asked something... i dont know what we did wrong!?!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank l4y_low
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 6, 2012

This is a little gem of a place very close to PortDouglas village, and the marina. Everything is in short walking distance. Gorgeous pool and barbeque area. The accommodation is older and there are no extra's (eg. room cleaning salt & pepper etc) but absolutely excellent value for money. The aircon worked well but was very noisy, but the room was cool at night and the aircon wasn't needed. David and Joyce were friendly and helpful. Will definitely be returning!

Room Tip: would recommend a room on the pool side.
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  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
5 Thank 13Sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 3, 2012 via mobile

We stayed here for 1 week and enjoyed our time greatly. The location is brilliant, everything in Port is within a quick stroll. We did not have a car and found we did not need one whilst staying here!
This spot is better than being right on the main street or the beach as you dont have the noise.

This place also has probably the best pool in Port Douglas - no kidding.

David and Joyce were very friendly and helpful with booking tours, transfers etc.

We would definitely recommend this place to couples heading to Port Douglas.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DaveTrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
163 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed September 19, 2012

We stayed here for a week. Our ground floor studio room was clean and the view overlooking the pool was peaceful, though the pool may become noisy with kids in the school holidays as the pool opens at 7:30 am. There is a kitchenette which was reasonably practical. The apartments are only a short walk form the beach and the cafes and restaurants of Macrossan Street. The hosts are friendly, helpful and obliging. My only gripe is we were not offered off street parking in the garage as there was no room. At this time of year it was no problem parking on the street but in peak season it may be a problem. Would I return...yes!

Room Tip: Maybe a first floor pool view room would elevate you above any early pool noise.
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  • Stayed September 2012, traveled as a couple
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    • Cleanliness
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Helpful?
6 Thank gellis1112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrace, Canada
Level 4 Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 9, 2012

We stayed here April 20-27, 2012. At $95 AUS per night, it was a very competitive rate, certainly for Port Douglas. Our room was on the 2nd floor, over the pool. At that time of year, the place was fairly quiet and not full. I do recall a few nights when we could hear a few other guests yakking away late at night on their balconies, as we were all at fairly close quarters in the complex. We told the management about it and the problem was addressed. The room itself was a fairly small studio apartment with kitchenette, but with the balcony the space was adequate for the 2 of us, considering the price. The couple who manage the facility kept it well maintained and it seems the guests did their part, e.g. cleaning up after themselves when using the barbeque and eating area by the pool. The location is pretty much perfect. It's a 5 minute walk, straight shot down the road to beautiful 4 Mile Beach. It's a 5 minute walk in the other direction to the downtown and Macrossan Street, which is a small price to pay to avoid the noise of downtown. This isn't a beachfront property, but close enough without what I expect would be a very expensive beachfront price. You are expected to pay for the whole stay at the front end. Coming from North America I found this to be a bit of a suprise, but I got over it and just made sure we had a room we liked before moving in. I guess that's the way things are done in Aus.

Room Tip: If you want a quieter room, request one toward the back, by the pool.
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  • Stayed April 2012, traveled as a couple
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Helpful?
4 Thank Andy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 26, 2012

We've now stayed at the Port Douglas Retreat and had a great time. The hotel is within walking distance of the main commercial drag on Macrossan and also of Four Mile Beach. Very convenient but also very quiet.

Our room came with a kitchenette, which is perfect for us as we like to have breakfast and sometimes dinner in -- if you've been to PD, you know that eating out is really expensive, and we'd rather spend our money on fun things like snorkelling or renting bikes.

Coincidentally we had the same room on both trips, which were taken two years apart (last visit was August 2012). It's fairly large and has a decent-size bathroom. It gives out on the pool and the barbecue area, which could be a drawback to some as it can get a little noisy when people are out cooking and socializing in the evening. It didn't bother us and never lasted long.

Another thing that wasn't an issue for us is that they don't clean your room everyday, so you have to handle that yourself (there's a broom and other cleaning stuff). I think you can get that service if you pay extra.

We had a car and covered parking was free (you get a remote to open the door after-hours). There's also a rack where you can lock up your bike overnight.

Overall, we love Port Douglas Retreat. It's really good value, and the people are nice and helpful. If we ever go back to PD, we'll probably stay there again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank teppaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Port Douglas Retreat

Property: Port Douglas Retreat
Address: 31 - 33 Mowbray St, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #19 of 55 Specialty Lodging in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Port Douglas Retreat 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
IDEAL ACCOMMODATION IN PORT DOUGLAS. Port Douglas Retreat Holiday Accommodation offers self-contained studio apartments in Port Douglas, Far North Queensland, Australia. Perfect holiday accommodation for couples or single travellers. EXCELLENT LOCATION. Port Douglas Retreat Holiday Accommodation is superbly located just a few minutes' walk to Four Mile Beach or Macrossan Street and Marina Mirage. VISITOR INFORMATION. With an in-house tour desk and local knowledge, your hosts can help create your wonderful Port Douglas experience. ... more   less 
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Also Known As:
Port Douglas Retreat Hotel Port Douglas

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