We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best holiday EVER!!!!!!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Mandalay & Shalimar Luxury Beachfront Apartments
Certificate of Excellence
Reviewed October 1, 2009

The service was second to none! The reception staff actually cared about finding the right tours and activities that would best suit us and what we wanted (highly recomed Habba scuba diving tour). They new about nearly every thing that happen in port douglas and the best resturants and night life. They made sure we didnt miss out on any of the tours we had booked for eg, the bus was late picking us up which ment we were going to miss our tour, so the owner took time out of his day to drive us there himself!!! But no one was more freindly and hospitable than Max - the resident pet dog, the oldest, lovable and most freindly dog i have ever meet!!!
The room was fantastic. Sooooo much space in every room, very private and clean. Loved the spa in the main ensuite. The welcome fruit basket was very refreshing after a long flight. The balcony didnt over look any one and they didnt overlook us which was a big tick from us.
The location was only a short stroll to the main street and directly across the road to the amazing beach however you didnt have hundreds of people walking past as there is a small rain forest in front of you and a cute board walk through it to get to beach.
The pools were great, having 2 pools is a fantastic idea. The main pool is great for the kids but if you wanted (as we did) some quite serious sun baking time then the 2nd pool was fantastic, every time we went there it was nearly empty. The tennis court would have been good to use if we had time, but we did see people using the BBQ which was attached to it and it looked like a really nice spot for a drink.
As much as we loved Max, our favourite thing would have had to be the value for what you got. I dont think you can put a price on great service and they didnt. it was 10 star service all they way.
We miss the place so much already and i cant wait to bring the husband next time, which will definatley be soon.
As you can tell i highly recomend port douglas and the mandalay for your next hoilday!!!
2 thumbs up guys. Well done

  • Stayed: September 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ChristyMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (552)
There are newer reviews for Mandalay & Shalimar Luxury Beachfront Apartments
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

473 - 479 of 553 reviews

Reviewed September 30, 2009

We spent 10 days enjoying our holiday at Mandalay in the middle of the a tropical summer, my favorite was reading a book on the balcony daybed under the fan whilst overlooking the pool, heaven! We meet lots of nice people around the pool in the late afternoon comparing travel stories. Overseas travellers should be aware mid summer in the tropics is pretty hot, some of the English travellers were struggling with the humidity.
The apartment was beautiful appointed, quiet (helpful in my afternoon naps) and the staff were very helpful. Their suggestion of a trip to Mossman Gorge for a swim in the rain forest was very special and highlighly recommended.
The short stroll to the main street and which restraunt to choose was the toughest part of the trip, there are lots of great eateries in Port Douglas.
We were even able to hire bicycles to venture further around the area which was great fun. I have stayed in a few apartments around Port Douglas over the years and Mandalay is definitinely our favorite!

  • Stayed: January 2008, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank cj_Brisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2009

I stayed here with my wife and 6 month old daughter for five nights in July 2009. We had a fantastic time and can very highly recommend the Mandalay and Shalimar Appartments.

We had a huge two bedroom appartment on the top floor, which was extremely clean and fitted out with top quality furniture and fittings. It had a full kitchen, with heaps of cuttlery, crockery, pots and pans.

We were able to use a 3 wheeler pram (free of charge) on a couple of occassions, which was great for the beach. (There's usually a nominal charge of about $50/week but as we'd only brought our own umbrella fold Maclaren stroller it was great to be able to use the 3 wheeler).

The pool was fantastic for swimming in with our little girl and would be great for families with children of all ages.

The location is excellent - just across the road and you are on the beach and then just 100 metres from there to the flags. It's also just a 15 minute walk to the shops. We can highly recommend Port Douglas as a great place to visit - beautiful beach, great restaurants and of course the Great Barrier Reef.

  • Stayed: July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MelbourneBronco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2009

I am a travel writer and have been fortunate enough in my line of work to visit some of the best hotels in the World. I finally had a week free to spend with my family and the opportunity to choose a destination and accommodation house of my choice.
Thank you Mandalay Apartments!!

And where do I start...fantastic location, so close to town and the beach yet so quiet and tucked amongst beautiful tropical gardens - Big apartments, so spacious and clean and equiped with everything (this is the best thing about choosing a 5 star 'apartment' over a 'resort' if you feel like eating in you can become your own Master Chef) - 2 great pools - a stone's throw to the beach (and yes no beach views as I hear Port Douglas has some very strick rules on keeping things natural and not disturbing the earth, but we had done our research and new that).

I would also really like to mention the Mandalay staff...they are so nice and really make the stay enjoyable, they organise all your tours for you - one of the ladies is a true local so the very best advice - and happy to help with anything in general!!

Unfortunately for some holidays don't come around that often, so I would suggest whether just a couple, friends or family choose this place as your base and you won't regret it!!

  • Stayed: September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Worldtravelwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2009

This was the most expensive of a 5 week 5-star stay in Oz and NZ - and most definitely the most disappointing. More expensive (at the time) than the 5* Hilton in Auckland or the 5* Quay West apartments overlooking Sydney harbour!

Despite billing themselves as 5 star apartments, Mandalay offers, in my opinion, 3 star service and 2 star cleanliness and facilities. Stay somewhere like Peppers Beach Resort or Bale or Sea Temple, all of which are cheaper and all of which offer far superior rooms, facilities and service.

The Mandalay will be fine if you can carry your own luggage up 4 flights of stairs, are prepared to wait 15 minutes to check in while other guests spend time booking their excursions - and if you are unconcerned about cleanliness you might be satisfied. Although the website states that the apartments have been recently refurbished, this is not true. The photos I have loaded show:

unpleasant stained pillows and sheets
stained carpets
rusty fridge, taps and mirrors,
balcony doors would not lock and, when fixed, could no longer be opened!
chipped paint throughout
filth of some disgusting nature in the shower

Do not ask the staff to assist you in any way out of hours (after 5pm) - you may reluctantly get someone coming to your room to get the DVD player to work.

Do not pay extra for a beachfront apartment. None of the apartments has a view of the sea and it is not worth paying more.

Do not expect your apartment to be serviced or cleaned in any way during your stay (which of course at any other 5 star accommodation, you would get).

Also be prepared to sleep under the same blankets and covers that previous guests have used ... you only get one clean sheet on each bed.

Needless to say, we checked out and went elsewhere!

  • Stayed: August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank janmacuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mandalayluxury, Manager at Mandalay & Shalimar Luxury Beachfront Apartments, responded to this reviewResponded November 23, 2009

Firstly may I apologise for my delayed response. We had tried responding much earlier however without success. You are correct we don’t offer concierge service in the way of carrying your luggage to your room as we are a 5 star apartment not resort as to which you have referred to the services Beach Club and Sea Temple offer…these both being resorts and yes offering this service. However in saying that both Jacqueline and I are always more than happy to carry guest’s luggage and when we see that there may be a lot of luggage, or too heavy for us, we always offer that we can call down one of the Housekeeping boys to help.

In regards to the cleanliness of the apartments we have always prided ourselves in making sure everything is spotless. I do however wish that if there was a problem on check in that you would have aired your disappointment so that we could help. As I am sure you are aware if we don’t know…we can’t help.

In regards to the photos that you have posted, we were totally shocked to think that they were from our apartment, and we personally checked the room over with our head housekeeper straight away, again we couldn’t discuss this with you or help as we didn’t know how you felt until you checked out.

Our office hours are 8am to 6pm and we are always on site and happy to help with any queries or problems before and after hours.

Our Beachfront rooms do not have beach views they are just beachside facing for a beautiful sun up in the morning and only a stone’s throw walk to the beach. We have always been very honest in letting our guests know that we don’t have beach views as we wouldn’t want guests to be disappointed when they check in, we can’t control what our overseas agents do and don’t say…as much as we try…so very rarely someone will check in that hasn’t been told this.

Being a 5 star self contained apartment, we don’t have daily servicing in the apartments (and don’t advertise that we do) unless you stay over 8 nights and then we have a free mid service. We do however offer daily serving at an extra charge for guests that would like this service.

It is really unfortunate that you perhaps were not given enough information on our apartments as I believe you were looking for a 5 star resort. And I really find it such a same that you felt you could not come and air your disappointment at the time of your stay because I know that we could have made your holiday so much better if we new about your concerns.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2009

We had a fantastic week in a 3bedroomed beachfront apartment. Firstly, the service was amazing, from airport transfers to reef trips, Daintree forest trips and restaurant bookings, nothing seemed to be a problem. The location was just as we expected, across the road to the beach (nothing in Port Douglas is beach view as there is a row of trees for maybe wind or ecological reasons) and surrounded by trees, so that it was quiet and peaceful. The apartment was large and spacious with aircon and fans. There was a 5 to 10 minute walk to the main street with restaurants and cafes but we enjoyed this as it gave us a relaxing walk to and from meals, coffee or shopping. If you are used to travelling everywhere in a car this may prove frustrating but to us it added to the relaxed holiday feel. We found the pool small but noticed it was great for those with younger children (ours were 13 and 15 and preferred the beach). We would recommend hiring bikes from reception and biking down the beach to Otz cafe for coffee also Rehab and Whileaway on the main street. For dinner, Salsa and Zinc. For inhouse food, Coles supermarket and Blood Orange for fruit/ vegetables. Overall a lovely relaxing holiday. We would definitely return.

  • Stayed: July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank C0ffeeAddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2009

We rented 2 beachfront apartments,for ten family members. With 3 bedrooms, 2 baths in each, we had a perfect set-up. Elegant interiors, latest kitchen equipment, spacious, with large decks. Washer/ drier in each unit. We wish we had more time to spend enjoying our accommodations, but there is so much to do in P.D. We found the taxis very reasonable for getting around such as a trip to 'Breakfast with the Birds' - a must! - or into town, although it is just a short walk.
Thank you so much to all of the staff for answering our e-mails, and making all of our trip arrangements. We had a fantastic time.

  • Stayed: June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank constance s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Port Douglas hotels
0.8 mi away
Sheraton Grand Mirage Resort, Port Douglas
0.3 mi away
Peninsula Boutique Hotel
Peninsula Boutique Hotel
#5 of 42 in Port Douglas
975 reviews
0.1 mi away
Freestyle Resort Port Douglas
Freestyle Resort Port Douglas
#4 of 42 in Port Douglas
739 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Peppers Beach Club
Peppers Beach Club
#12 of 42 in Port Douglas
1,558 reviews
2.6 mi away
Pullman Port Douglas Sea Temple Resort & Spa
0.4 mi away
Coconut Grove Apartments
Coconut Grove Apartments
#3 of 56 in Port Douglas
469 reviews
Show Prices
Show Prices
Show Prices

Been to Mandalay & Shalimar Luxury Beachfront Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mandalay & Shalimar Luxury Beachfront Apartments

Address: Corner Garrick & Beryl Streets, Port Douglas, Queensland 4877, Australia
Phone Number:
Location: Australia > Queensland > Port Douglas
Amenities:
Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 56 Specialty Lodging in Port Douglas
Price Range: $203 - $566 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandalay & Shalimar Luxury Beachfront Apartments 5*
Number of rooms: 41
Official Description (provided by the hotel):
Mandalay Port Douglas Accommodation offers luxury beachfront apartments surrounded by lush gardens, directly across from Four Mile Beach and only a five minute stroll to the centre of Port Douglas. With an exclusive walkway direct to the Four Mile Beach, Mandalay Shalimar Luxury Beachfront Apartments offer the opportunity to relax in five star comfort. Spacious resort surroundings, tennis courts and a large swimming pool are features of the two and three bedroom luxurious holiday apartments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Agoda, Cancelon, Travelocity, Priceline, Hotwire, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your Mandalay & Shalimar Luxury Beachfront Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mandalay & Shalimar Luxury Beachfront Apartments Hotel Port Douglas
Mandalay And Shalimar Luxury Beachfront Apartments

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing