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“Great place - but renovations made for an unpleasant stay”

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Mandalay & Shalimar Luxury Beachfront Apartments
Certificate of Excellence
Reviewed March 9, 2013

The apartments are nice, big and clean and the location is good.

However they are in the process of renovating an apartment right by the pool and are also conducting major renovations to the pool fence and surrounding area.

What was supposed to be a nice relaxing holiday included paint fumes, bench saws, tradies running around and the use of noisy equipment and compressors.

If they advised me of this beforehand I definitely would not have booked this place. It made for an unpleasant stay and I recommend you check their progress if you too are hoping for a nice relaxing holiday sitting by the pool.

  • Stayed: February 2013
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5  Thank Fredrick12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mandalayluxury, Manager at Mandalay & Shalimar Luxury Beachfront Apartments, responded to this reviewResponded March 11, 2013

Thank you for taking the time to write a review. Our sincere apologies for any disruption the replacing of the pool fence ,due to never ending regulation requirements, caused you during your visit.

We were also disappointed that this was necessary and we endeavored to minimize our guests being affected by this with offers of upgrades to apartments that were not near the area affected. Unfortunately we were not given much notice of the impending works.

The pool was still able to be used and there was the use of another pool on the property though agreeably smaller than the one requiring the work.

We would love to have you visit again as we did enjoy meeting you and your dear little boy, with us being able to guarantee that all of the properties facilities would be available.

Now completed, the new pool fencing looks amazing as well as meeting all of the rigorous standards that apply to rental accommodation.

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333 - 339 of 556 reviews

Reviewed February 27, 2013

We thoroughly enjoyed our stay at the Mandalay. They upgraded us to a three bedroom apartment which was enormous. It had a lush, tropical outlook over the gardens. The rooms were nicely furnished & the spa fantastic. The pool is lovely with a good length for people who enjoy laps.

The location was perfect - a short walk to the restaurants while still in a quiet, green & peaceful location. It's also a very short walk to the beach which is gorgeous. We were advised before booking that there wasn't a beach view so it wasn't a concern. The beach can be heard from the balcony.
My only suggestion might be to improve some of the environmental approaches. It is suggested to leave the air con running to prevent dampness which felt a bit excessive.
The staff were very helpful, professional & friendly. We had a great stay at the Mandalay and would be more than happy to stay again.

  • Stayed: December 2012, traveled as a couple
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1  Thank phillip_stjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

We rented a three bedroom unit and it was perfect. There were two king bedrooms and one bedroom with two single beds. Each king bedroom had a large ensuite and these king bedrooms were at opposite ends of the large unit giving total privacy in each king room. There was also a small third bathroom outside the smaller end room that had the two single beds. Kitchen was spacious and the lounge room was big together with a large balcony off the loungeroom cand a small balcony off one of the king rooms both overlooking the pool area. All beds were very comfortable and so was the lounge room furniture. Furniture in the lounge room and in the bedrooms very adequate but basic, but I undersigned this as these units are designed for families on holidays. No sense in having expensive furniture in there.
Very large bowl of fruit in the fridge greeted us on arrival and this was most appreciated
If I was to nit pick my only complaint would be that the knives in the kitchen are very blunt.
Oh and the beach is just across the road, Perfect location, just a ten minute walk to the Macrossan Street area. Far enough away to enjoy some peace and quiet but so far that it is a hike
Very happy and totally recommend this place

Stayed: February 2013, traveled with friends
2  Thank kanga_tina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

Second trip to Mandalay appartments, Was a quiet time of the year and very warm.
The appartments are very spacious, well appointed and a real sized kitchen!.
Really enjoyed the afternoon daily swim in the big pool along with small number of overseas visitors exchanging Far North Queensland stories.

The staff were most helpful and place was spotless, good one, thanks again.

Room Tip: Ground floor poolside room was wonderful!
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  • Stayed: February 2013, traveled with friends
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Thank cj_Brisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2013 via mobile

Cannot fault this place! Absolutely adorable!!

Service wise no major commentary as we stayed in the apartments side so never really had much to interact regarding. Anytime we did though was fine.

Good location. Just superb!!

  • Stayed: December 2012
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2  Thank fraggleRoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

We stayed at the Mandalay appartments from 18 Jan for 8 nights. We had origianlly booked a 3 bed garden view, but when we arrived we were kindly moved to a beach view (no view as trees in the way) which overlooked the pool and was perfect. It was very clean and had everthing we needed for our stay. Our children spent most of the holiday in the pool, which has shaded areas which is great when it is hot. To get to the 4 mile beach you just have to walk through a few trees and you are there and the town centre is about a 5 minute walk away, which has some great restaurants I would recoment On the Inlet (amazing seafood dishes and great service) and Salsa, which is a bit pricey but worth it on a special occasion. It really is the perfect location and the reception staff were very helpful and friendly. My son wanted to bring Milo the dog home with us! We wouldn't hesitate in staying there again.

Room Tip: A balcony area gives you more privacy, although a terrace means you have direct access to the pool a...
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  • Stayed: January 2013, traveled with family
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1  Thank VikingVic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2013

Spacious, clean apts. Very friendly, helpful concierge. Two minute walk to the beach. Five minute walk to town shuttle or ten minute walk to cute downtown with many boutiques, restaurants and grocery store. Nice pool with canopies over it so you don't get sunburned as you hang out in the water. And you go to sleep and wake up every evening and morning to wild exotic birds like none I've ever heard or seen. Quiet because it's off the main highway. Never heard any neighbors even though the building was fully occupied. Only good things to say and we would go back. Great for families with any age kids. No restaurant. Ignore the rating as site will not let me undo!:)

  • Stayed: December 2012, traveled with family
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Thank JoyceI_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandalay & Shalimar Luxury Beachfront Apartments

Address: Corner Garrick & Beryl Streets, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #11 of 56 Specialty Lodging in Port Douglas
Price Range: $203 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandalay & Shalimar Luxury Beachfront Apartments 5*
Number of rooms: 41
Official Description (provided by the hotel):
Mandalay Port Douglas Accommodation offers luxury beachfront apartments surrounded by lush gardens, directly across from Four Mile Beach and only a five minute stroll to the centre of Port Douglas. With an exclusive walkway direct to the Four Mile Beach, Mandalay Shalimar Luxury Beachfront Apartments offer the opportunity to relax in five star comfort. Spacious resort surroundings, tennis courts and a large swimming pool are features of the two and three bedroom luxurious holiday apartments. ... more   less 
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Also Known As:
Mandalay & Shalimar Luxury Beachfront Apartments Hotel Port Douglas
Mandalay And Shalimar Luxury Beachfront Apartments

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