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By The Sea Port Douglas
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Reviews (1,418)
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All reviewsbeach chairsfree extrasfree icerainforest canopythe main streetsea viewboogie boardsthought of everythingpool toysfree beach towelsshops and restaurantsfour mile beachfree bikesdvd libraryperfect locationquiet endgreat place to stay
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Reviewed October 14, 2009

after reading lots of reviews on apartments I eventually opted for By the Sea. The ladies were friendly enough, however, even tho I saw a cleaner, not once was our apartment cleaned, hoovered or towels changed within the 5 days we stayed! It was right on the main road and the traffic from 5am is very noisy. You pay extra for the 'view of the sea', but realistically, its only a 5 min walk to the sea so why pay the extra. I found the apartment very basic and very expensive for what was on offer.

  • Stayed: September 2009, traveled with family
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1  Thank Petal42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wcac, owner at By The Sea Port Douglas, responded to this reviewResponded October 15, 2009

We are sorry that, unlike most of our other guests (see other reviews since 1st May 2009), this reviewer was unhappy with our resort.

We are even sorrier that before booking accommodation at our resort, this reviewer did not carefully check out the services and facilities that we offer, or the details and visuals of our apartment types. Our accommodation does not suit everyone and it is important customers carefully check us out and ensure they like what they see and that we meet their needs. We do not like unhappy guests so we try and be very clear about what you are getting if you stay. Our services and facilities are clearly listed and we not only provide visuals of our apartment types, but also the architectural drawings of their layout.

With regard to specific points made in this review, I would like to make the following factual points:

DAILY ROOM SERVICE. We do free room cleans every five days if the customer is staying more than seven days. We also provide a daily clean at an additional charge.
However, as advertised, we do not provide a free daily room clean. We are a complex of self catering apartments, not a five star hotel!

TOWEL CHANGE As stated in the room compendium, we change towels at no charge however frequently required. The same policy exists with beach towels. Some guests request a towel change twice a day. All they have to do is ask! (or leave them outside their apartment door). This is all clearly explained in the room information.

NOISE To portray our resort as being noisy is wrong. Guests are usually amazed when they arrive just how quiet it is, especially when the noisy town centre is just a two minute walk.

We are on the main street of Port Douglas but we are not in the centre of town, we are down by the sea at the end of the street where there is far less traffic.

Out of our 24 apartments, there are ONLY 4 apartments that overlook this street. These are the ones with side views of the beach and we are clear that these do overlook the street with side views of the beach. And yes the road is cleaned every morning by the council and the road cleaner is noisy, but nothing that cannot be avoided by shutting the outside doors!

DISTANCE TO THE BEACH
The beach is only 30 seconds - 1 minute away (depending on how fast you walk) from the entrance of resort, not 5 muinutes are this reviewer has said.

PRICE
You will find that all resorts that are as close to the sea, offer sea views and are as close to town as we are, are more expensive than us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2009

We stayed for three nights and enjoyed our stay - the hotel has an excellent location. The staff were friendly and helpful. I appreciate we were staying in an apartment but I would have liked clean towels every day and the bed made. The internet connection is expensive and not good - go to one of the several good internet cafes in town instead. All in all OK, but begging for the update and refurb soon to be undertaken

  • Stayed: October 2009, traveled as a couple
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Thank nicholasxmurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wcac, Owner at By The Sea Port Douglas, responded to this reviewResponded October 10, 2009

We thank this guest for staying and his overall positive comments. For the benefit of others reading this review, I would like to make the following points for future reference
because some of the contents of this review are not correct:

TOWEL CHANGE. We do offer a free daily towel change. In fact we will change them twice a day at no charge should a guest want us to do so. We also operate the same policy with beach towels which we provide free as well. It is up to the guest to decide how often they want them changed. As stated in our room compendiums, when a guest wants their towels changed all they have to do is either leave the old ones outside their apartment door or contact reception and housekeeping then replaces them, as often as the guest requires.

BED CHANGE Whilst many hotels change bed linen daily, it is not the norm with self catering apartments. We are not a hotel.
We are a resort with 24 self catering apartments. However we do offer a daily apartment service at a small additional charge. What's more if a guest stays more than 7 days we do a full bed change and apartment clean at no charge every five days

INTERNET I actually built the largest and most used internet cafe in town (the one known as the Wicked Store which has 35 terminals in it) and I can assure all reading this that the internet provided in this resort is as fast, as the internet cafes Infact I spent $15,000 ensuring it is, by hard wiring ADSL broadband modems in to all apartments.
If you try and use wireless at our resort it is slow, which is why we made this investment.


The current prices for internet are $6 for one hour, $12 for four hours and $25 for one week.
These prices would be expensive if you paid this for only one internet session, but you do not . For example if you purchase 4 hours of internet time you can go on and off multiple times for this price through out your stay until you have used all of your 240 minutes up.

We also provide lap tops to guests free of charge
REFURBISHMENTS We have a lovely resort which is in the best location, but the reviewer is right it does need some modernisation. We recently modernised the apartments with modern beddings and furnishing so the apartments are very pleasant, but the painting of the building is very outdated as are the light fittings and bed heads and reception should be on the ground floor (not the first floor). We will be closing for three weeks in February 2010 to make these improvements and to increase our guest facilities.

With thanks for your time and attention

Wendy Crossman
Owner, By the Sea Port Douglas

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Reviewed October 1, 2009

We have recently returned from two weeks at By the Sea Port Douglas. It was a great place to stay in part due to its proximity to everything we wanted to do while in Port Douglas. The view from our seaview room was lovely and we enjoyed having breakfast on the balcony while watching the sea through the palms that fringe the beach. The new owner and her staff were always friendly and helpful and have lots of plans to continue to refurbish the apartments and overall complex over the next six months. Currently the apartments though smallish have all the basic requirements for a holiday and we look forward to seeing all the modernisation and other changes when we next visit

  • Stayed: September 2009, traveled as a couple
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Thank theoldyoungs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2009

We were truely holidaying in Paradise. The beach was 1 minute away so each morning we would have a swim before breakfast, then we toured during the day sometimes or simply went back to the beach. By evening we would sit on our balcony sipping wine admiring the stunning view of the Sparkling Teal Blue Water, Golden Sand and Palms Trees watching the sunset. Then we strolled 2 minutes down the street for a few pre dinner Cocktails and a delicious meal at Watergate Restaurant . The Staff were so helpful with our tours. Our room was spotless, I would recommend this resort 100%. Absolutely amazing way to relax and unwind. August 2009 Stephen and Maureen

  • Stayed: September 2009, traveled as a couple
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Thank GeelongVictoriaMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2009

We stayed at this resort for the best part of a week and had a wonderful stay there. We were fortunate enough to have a room with a gorgeous sea view. Our friends stayed in a room with a view looking over rainforest and loved it. Palm trees, beautiful water, comfy bed and lovely people! Right on the beach and close to shops :)
We would definitely recomment this resort to anyone going to Port Douglas!

  • Stayed: August 2009, traveled with friends
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Thank lexis02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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