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“Excellent Location”
Review of Mantra Heritage

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Mantra Heritage
Ranked #26 of 43 Hotels in Port Douglas
Cairns, Australia
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent Location”
Reviewed May 3, 2013

We had a great 2 night stay, our room had two outlooks, one over the pool and the other looked over the street! The pool is lovely, the setting very tropical. Our room was a good size and had all the amenities including a laundry. The location is great, handy to all shops, supermarkets and restaurants - just park your car and everything is in walking distance! I would have given it a 5 star rating but my only gripe is the stairs!! If your room is not accessed by the elevator the stairs are a pain to carry your bags up and down.. We actually helped two elderly ladies carry their bags one afternoon, and of course they were exceptionally grateful. Other than that, great hotel and we will definitely stay again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karinajr007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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441 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Ashburton
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 1, 2013 via mobile

Had a wonderful stay in a 2 bedroom suite. Rooms were clean and tidy the kids loved the pool. What really topped the stay was the great service from all the staff, we ended up having to leave a few days earlier to cairns and Peter the manager was fantastic in assisting us with accomodation there. Will definety stay at the heritage next time were back.

Stayed April 2013, traveled with family
Helpful?
Thank slye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 14, 2013

Very clean, excellent location, friendly staff. Excellent pool and decking but this is closed at 7 which is early if its a nice night to sit out. Good base for trips and tours. next to supermarket as its an apartment. no bar. Overall would stay again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Niall91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraBOTP, General Manager at Mantra Heritage, responded to this review, April 22, 2013
Hi Niall91.

We appreciate you feedback and great to hear that you enjoyed your stay with us in the centre of Port.
Also great to hear that you found our friendly service added to your holiday.

Please note when you return that the pools are open until 9pm as it is only reception that closes at 7pm !

Regards , Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
214 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed April 4, 2013

Set on the main street in Port Douglas, but despite this the rooms are quiet. Generous suite size and deck or balcony. Laundry facilities in room welcome after 10 days travelling! Huge shower-bath. Very good long pool, plenty of shade but beware the dark wood decking which gets to the temperature of molten lava by 5.00pm - wear flipflops! (BTW Australians call flipflops "thongs", which caused some consternation at a posh restaurant where the sign said "no thongs" - "do they check?" asked my wife.)

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnotherEnglishman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 24, 2013

Would recommend staying here when in port douglas centrally located clean and 1bedroom appt very good value for moey. 2nd time here and will certainly be staying again love port douglas best place ever

Room Tip: One bedroom appt a must very roomy with lovely lounge kitchen
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Byron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 17, 2013

We stayed 5 nights in a 'motel room', including a deck with access to the main pool. The room was large for a motel room and had a small kitchen area with sink. The bathroom was quite modern and very big. The outdoor area and deck with direct access to the pool was fantastic. The room and complex were very clean and well maintained and the staff were very helpful. The location is in the heart of Port Douglas with access to everything.

Room Tip: A room with direct pool access was real plus. Not having to carry anything to the pool.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyTraveller358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 4, 2013

From a motel manager's point of view, the rooms were substandard with cleanliness. There was mould behind the bathroom door & in shower, glass mirror wardrobe doors had not been cleaned, carpet under bed was covered in dust and there were a heap of other deficiencies. We deliberately left a note in the room for housekeeping but can be your dollar that it would not be passed on to management. Also, the rooms front the swimming pool and all you could hear were loud mouthed adults talking & children screaming. We had children running up & down the hall outside our room which made it impossible to relax, Would recommend this place on Casey - reception staff - who was fantastic. Location is great. Overall cleanliness & problems need to be addressed. Ended up forfeiting a night and moving somewhere else.

Room Tip: Ask to be placed in a room not overlooking the pool!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MareeF2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraBOTP, General Manager at Mantra Heritage, responded to this review, February 7, 2013
Hi MareeF2012.

Thank you for your feedback and I am sorry to hear of the cleaning issue you had.
All feedback is passed on to management and please remember to simply ring reception should you have any room issues at any time as we are happy to address them at the time rather than find out after your stay.

Mantra Heritage is a popular resort for both families and couples due to our large pool area.

Regards , Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Heritage

Property: Mantra Heritage
Address: 16 Warner St, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Heritage)
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Free Parking Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#20 Family Hotel in Port Douglas
#21 Luxury Hotel in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra Heritage 4*
Number of rooms: 50
Official Description (provided by the hotel):
Nestled around 1200 square metres of saltwater lagoon pools and spas, Mantra Heritage, embraces its relaxed atmosphere and central location, and provides the perfect base to explore all Port Douglas has to offer. Comprising hotel rooms as well as self contained one and two bedroom apartments, all have comfortable furnishings with some featuring a swim-up pool deck. The apartments are fully self contained and offer additional features such as a kitchenette and separate living area. All rooms feature air-conditioning, ceiling fans, tea and coffee making facilities, internet access, cable TV and balconies. Set around two lagoon style pools and amongst tropical gardens, the resort offers relaxation, privacy and poolside living yet is central to the heart of the main street via direct walkway access. Only a short stroll from the wharf and Four Mile Beach, Mantra Heritage provides a pleasant holiday location perfect for couples or families alike. Enjoy a stroll along Macrossan Street sampling the wares on offer, or snorkel the Great Barrier Reef and experience one of Australia's famous natural wonders. Whatever takes your fancy, Port Douglas has something for everyone. Mantra Heritage epitomises the laid back Port Douglas lifestyle making it the perfect place for a tropical family holiday or couples romantic getaway. ... more   less 
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Also Known As:
Mantra Heritage Port Douglas Hotel Port Douglas
Mantra Heritage Hotel Port Douglas
Port Douglas Mantra Heritage

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