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“Great place; great location”
Review of Mantra Heritage

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Mantra Heritage
Ranked #26 of 43 Hotels in Port Douglas
Glenmore Park, NSW
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place; great location”
Reviewed July 14, 2012

After a lot of checking reviews, booked Mantra Heritage Port Douglas and after our stay can say were not disappointed. Rooms clean and spacious with all expected facilities; staff friendly and helpful; location fantastic - easy walk to main areas of Port. Would return again.

Room Tip: A 2 bed room is great if taking a teenager - they'll have their own room access !
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraBOTP, General Manager at Mantra Heritage, responded to this review, July 30, 2012
Hi Mark E.

Great to hear the dual key unit suited you during your holiday with us.

We look forward to welcoming you and the family again here in the heart of beautiful Port Douglas !

Regards , Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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441 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
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English first
Melbourne, Australia
Level Contributor
90 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed July 7, 2012

We stayed for 3 nights in a deluxe room with a swim off deck - a nice touch.
The room was spacious, well appointed and comfortable - we slept very well. It had a full kitchen as well...the pool area can get noisy, especially over school holidays when the hotel is busy...if it's a problem, you can read inside until the levels drop. The pool is large and you can even manage laps.
The location is A+ - walking distance to everything. It annoyed me there was no complimentary internet service - you had to pay - in your room or in the area near reception. I found reasonably priced access close by, so it wasn't a major issue.
Overall, a nice place to stay...and they have a lift for those who can't manage stairs, many/most of the apt buildings in Port are walk-up...so a good choice for those with babies, prams, small kids, the disabled or elderly.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank evansbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Mantra Heritage, responded to this review, July 10, 2012
Hi evansbrown.

I am glad that you enjoyed your stay with us here at Mantra Heritage.

Great that the deluxe room suited you , with easy access to our heated pool.

Our central location is certainly attractive and , following the recent resort painting and new pool deck area , guests are finding the resort to be in great condition as well.

Regards , Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 24, 2012

Resort is nicely located. Accommodation is so-so. Staff less than inspiring - didn't even get a "did you enjoy your stay", or "goodbye".

A word of warning on room descriptions. A two-bedroom apartment is not as you'd expect - it's two separate rooms (one apartment/one hotel) that are accessed by one communal door!

We were travelling with our 11-mth old and paid for a two-bedroom apartment so that we could put the little one down for the night, still be within earshot and have some privacy. Neither my partner or I felt happy or safe about putting our little man next door.

As a solution the hotel offered ... wait for it ... two door stops (!) so that we could keep our door open and that of the second hotel room. They couldn't quite grasp the fact that this wasn't exactly ideal.

I have stayed in many hundreds of hotels in my life and, to me, a two bedroom apartment means one apartment with two bedrooms WITHIN it.

Seemingly, Mantra Heritage Port Douglas are exercising the right to sell-off a two bedroom apartment as two single apartments when they need to.

  • Stayed June 2012, traveled with family
    • Value
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Helpful?
2 Thank drv_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Mantra Heritage, responded to this review, June 26, 2012
Hi hollywoodau.

I am sorry to hear that the two bedroom dual key unit you were allocated did not suit you.
This is a common two bedroom set up and yes , it does also allow the units to be let seperately or as one.
We also have two bedroom non dual key units that we would have been happy to book for you if we had one available.
Most guests find that a door stop is adequate to use the unit while allowing easy access to the second room.
Please ensure you contact me directly for a return stay and i will be happy to allocate a more suitable unit for you.

Regards , Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 21, 2012

Spent a week in port Douglas at the Mantra heritage in a 1BR apartment. The apartment had pretty much everything included and was top quality.

A couple of minor issues - because it is spread over multiple levels with entry from two separate streets, even the elevators are not enough to make it suitable for mobility impaired/wheelchair bound guests. Two many little sets of steps.

Also only the tall and nimble can comfortably get in and out of the bath/shower.

But the Heritage is ideally located in downtown Port Douglas.

Would I stay there again? Probably not.

Room Tip: Rooms entered from Macrossan Street are more convenient to everything.
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  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Ausman46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 8, 2012

Great Location, room good but smelt when we first went in.The worst thing is no drews or shelf space so had to keep most things in suitcase.Had friends with us but were over other side so had a long walk, up lots of steps to visit them. Would I stay there again, maybe. Loved Port Douglas

  • Stayed May 2012, traveled with friends
    • Value
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Helpful?
Thank Merl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 3, 2012

I was looking for a place to wind down for a week in Port Douglas and selected the Mantra Heritage based on a.) having checked out the pool when walking past on a previous visit, it looked amazing; and b.) it is located right in the heart of Macrossan St, so is accessible to everything.

Check in on Sunday was a breeze, straight up to the room which looked out over the amazing pool from the 2nd floor at the Macrossan St end, and was well equipped with king bed, lounge, small kitchenette, laundry and a spa bath on the balcony! Unfortunately I found out at 7.00am the next morning they were constructing a new building next door! A quick call into reception and they very accommodatingly said I could get an upgraded room if I could wait another night. Sounded reasonable. True to their word I moved the following morning into a beautiful room on the ground floor with a swim in / swim out terrace. I'd lost the spa (which in my opinion wasn't very good with only 5 jets for an enormous spa) and gained an entire pool! I was one very happy camper. I must say the pool was terrific, it looks a place that kids would love, and the swim in / out room was awesome.

The premise is fantastically positioned in the heart of the town with easy access to all facilities and plenty of (free) parking under the building. I used to have a giggle at the people waiting for the bus in the rain to take them back to their "luxury" properties out on 4 Mile Beach.

The rooms are very quiet (well ok the 2nd one more than the 1st, but it was also very quiet at night). There was one night I slept through 330mm of rain without hearing a peep!

A very nice place with good facilities in the middle of it all in beautiful Tropical North Queensland.

Room Tip: - Try and spring for one of the swim in / swim out rooms. They are great - Ask for a room away from...
See more room tips
  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichaelBTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Mantra Heritage, responded to this review, June 24, 2012
Hi MichaelBTraveller.

Great to hear you enjoyed your stay with us and found the central location was ideal for you.

We always try to accomadate all guest needs so i am glad that our staff were able to shift you into a more suitable room for you.

Our neighboring building is due for completion in a few weeks so it will be nice to have a new Tourist Information Centre and take away shops right next door.

We look forward to welcoming you back again , please let us know so we can book you into the highly sound after deluxe units for direct pool access.

Regards , Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 31, 2012 via mobile

Upon our arrival we were informed all instructions to our stay would be in our room - lie
We couldn't turn off the ceiling fan in the bedroom but it took 2 days for someone to come and tell us how to do it. There were blood stains on the curtain, pillow and door. We had a cherry picker with workman at our balcony first thing in the morning intruding into our privacy without notice. They had decided to refurbish the decking without providing clear marked alternative walk ways. All in all very average. The cream on the cake was that the manager was too busy to see me today to discuss these issues, hence why I'm writing a review.

Stayed May 2012, traveled as a couple
Helpful?
1 Thank Rob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraBOTP, General Manager at Mantra Heritage, responded to this review, June 3, 2012
Hi Rob W.

It is disappointing to hear that you had some problems during your stay but it appears you have exaggerated your claims.

The compendium in your unit explains all the resort facilities in detail.

The ceiling fan had an electrical fault which you were told needed an electrician to fix and this was done.
The stains you refer to were not blood and the pillow was repalced as soon as you brought this to our attention.
While i as manager always try to be available to meet guests at any time , this is not always possible.

Regards , Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Heritage

Property: Mantra Heritage
Address: 16 Warner St, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Heritage)
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Free Parking Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#20 Family Hotel in Port Douglas
#21 Luxury Hotel in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra Heritage 4*
Number of rooms: 50
Official Description (provided by the hotel):
Nestled around 1200 square metres of saltwater lagoon pools and spas, Mantra Heritage, embraces its relaxed atmosphere and central location, and provides the perfect base to explore all Port Douglas has to offer. Comprising hotel rooms as well as self contained one and two bedroom apartments, all have comfortable furnishings with some featuring a swim-up pool deck. The apartments are fully self contained and offer additional features such as a kitchenette and separate living area. All rooms feature air-conditioning, ceiling fans, tea and coffee making facilities, internet access, cable TV and balconies. Set around two lagoon style pools and amongst tropical gardens, the resort offers relaxation, privacy and poolside living yet is central to the heart of the main street via direct walkway access. Only a short stroll from the wharf and Four Mile Beach, Mantra Heritage provides a pleasant holiday location perfect for couples or families alike. Enjoy a stroll along Macrossan Street sampling the wares on offer, or snorkel the Great Barrier Reef and experience one of Australia's famous natural wonders. Whatever takes your fancy, Port Douglas has something for everyone. Mantra Heritage epitomises the laid back Port Douglas lifestyle making it the perfect place for a tropical family holiday or couples romantic getaway. ... more   less 
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Also Known As:
Mantra Heritage Port Douglas Hotel Port Douglas
Mantra Heritage Hotel Port Douglas
Port Douglas Mantra Heritage

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