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“Beyond My Expectations”
5 of 5 bubbles Review of Mantra Heritage

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Mantra Heritage
Ranked #26 of 43 Hotels in Port Douglas
Caloundra, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beyond My Expectations”
5 of 5 bubbles Reviewed October 20, 2011

After 8 years of pining for a second visit to beautiful P.D, I was absolutely delighted when my husband and I spent 7 nights there in June this year. Why? Because we stayed at Mantra Heritage! Beautiful! The pools at this small friendly hotel are to die for; stunning;even brand new decking and tropical surrounds. Staff were all very cheerful and nothing was too much trouble for them. The front desk staff went the extra mile to ensure we had the room we wanted. As a couple, our room was spacious and well equipped, included our own spa bath which was a highlight for me ... is there a better way to relax after a day of cycling or hanging out on the reefs??? Room service, only if you want it, no-one bothers the guests. The hotel was extremely clean and tastefully decorated. Mantra Heritage is perfectly located in the middle of the main street, but so quiet and hidden away. No kids screaming or doors banging in this hotel. Brilliant. Thank You Mantra Heritage, we are returning to enjoy your sanctuary and spend our precious holidays.

Room Tip: Some poolside rooms may not see a lot of sun in winter, as they are south-facing. You'll want to...
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  • Stayed June 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Mandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraBOTP, General Manager at Mantra Heritage, responded to this review, October 24, 2011
Hi Mandy C.

Great to hear you again enjoyed your stay with us at Mantra Heritage.
Our staff love ensuring that all guests have a memorable holiday and it is nice to hear your feedback.

We look forward to seeing you return to Port Douglas for you next getaway.

Kind regards , Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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426 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
sussex
Level Contributor
50 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed September 18, 2011

We did arrive quite late here, and we did have trouble finding the place, rather embarasingly we were parked right outside. The room was nice, air conditioned and a large fan, plus plenty of tea and coffee for us. We checked out at the right time, but asked if we could return and use the pool. Australians are such a can do people, the receptionist was fine with it, and gave us towels, and let us shower after, we loved the town, and finally found a resterauant to eat in, this place is buzzing. In truth one night is not quite enough here, we wanted to stay longer, alas the itenery called, would stay again!

Room Tip: arrive before seven.
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank luckycol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraBOTP, General Manager at Mantra Heritage, responded to this review, September 26, 2011
Hi Luckycol.

We are happy to hear that you enjoyed your stay with us here in sunny Port Douglas.
Our location certainly makes us popular and accessible to everything in the centre of town.

Here is hoping that you are able to come back and stay for more than just the one night next time !

Kind regards , Peter White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leongatha, Australia
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed August 11, 2011

The 1 Bedroom Apt was spacious with balcony facing the beautiful pools and garden. the bedroom and bathroom were of good size. Excellent King Bed. The Apt didn't have much crockery. The property has 2 pools one is suppose to be heated but it is not ,so the children didn't swim that often here so we went to another resort were other family were. The Mantra staff were wonderful, couldn't do enough to help you. We have found this of every Mantra we have stayed at. Thankyou Staff

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
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Helpful?
1 Thank barlow61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraBOTP, General Manager at Mantra Heritage, responded to this review, September 15, 2011
dear Barlow61.

Thank you for taking the time to pass on your feedback.
We do indeed have a great location here , right in the middle of beautiful Port Douglas.
We provide crockery for three guests in the one bed units , but please ask us next time should you need anything more and we would be happy to assist.
Our larger pool is heated so i apologise if this did not appear to be working on the days that your family did swim. We did have a pool heater being repaired during that time.

We certainly focus on our customer service , so thank you for your comments which i will pass onto my staff.

Kind regards ,
Peter White
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Brisbane, Australia
Level Contributor
105 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed July 20, 2011

I stayed here for 3 nights. Great location right in town. Great swimming pools and outdoor areas. We stayed in a hotel room, these were nothing special. Our friends had a 1 bedroom with spa. These were amazing!!! Big, had a great outside area.. Ask for one at the back of the complete on the ground floor.

  • Stayed July 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jasmineo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraBOTP, General Manager at Mantra Heritage, responded to this review, September 15, 2011
Dear jasmine08.

I am glad that you enjoyed your stay with us in July.
Our excellent location and enticing pool area regularly draw our guests back to the resort every year.
We would like to accomadate you again in one of the ground floor spa units on your next holiday in sunny port Douglas so please let us know when you will be returning !

Kind regards ,
Peter White
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Sydney
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed July 13, 2011

Great location. Centre of town. Pool area is nice. Rooms are very tired and the reception staff were very hard pressed to be pleasant & welcoming. we found this throughout Port Douglas in general though as di many of our family & friends also in Port Douglas at same time.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lissalouevha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraBOTP, General Manager at Mantra Heritage, responded to this review, August 3, 2011
Thank you for taking the time to give us some feedback on your stay.

I am sorry to hear that you had a disappointing stay.
We are in the process of refurbishing all units to ensure standards are maintained throughout the whole resort.

I am surprised by your comment regarding the service you received as we do receive regular feedback on how friendly and helpful our staff are and this is always a focus

Please let me know directly if i can assist with a future reservation so that i can ensure we better meet your needs next time.

Regards , Peter White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed April 28, 2011

When we arrived late Thurs night at the start of the Easter weekend, we were hit with a terrible smell within our 1br swimout room. It was as if the apartment had been locked up for a long period of time - this took 3 days to go away - we found the 1st night very difficult to sleep because of this. The bathroom had mould around the bathtub and to be quite honest none of us wanted to use it. The resort itself is in a lovely position right in the middle of town which was fantastic and the pool area - although a bit run down - was great. We booked through The Boutique Collection and were told that we would be in a refurbished room , but I don't think so. We will be returning to Port Douglas as it is absolutely beautiful and everything is so close but unless the rooms are given a serious overhaul - we will be staying elsewhere.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karena039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed March 4, 2011

We got stayed at the Mantra a few years a go when we got married and it was great so we decide to return with our 2 young children for a night. Unfortunately the property seemed to have aged a lot and in need of some TLC. Our jacuzzi had a green foam floating on it. Reception staff were very helpful and sent maintenance straight away. The problem was fixed but the water did not heat up before we left. The 1 bedroom apartment was large enough for the 4 of us however everything was definitely in need of a good scrub and furniture etc replacing. We would not stay here again. Poor quality of rooms and definitely overpriced.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smurfnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Mantra Heritage, responded to this review, April 19, 2011
Dear Guest,
Mantra Heritage was built in 2003 and, in recent years, has been undergoing a programme of refurbishment. Not all rooms are refurbished at the one time and it seems that your room was on the still-to-be-done list. The vast majority of our guests leave very satisfied feedback so we are also "disapointed" to read your remarks. Rest assured the refurbishing programme continues and we strive to make every guest want to return and repeat their wonderful experience.
Best wishes,
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Additional Information about Mantra Heritage

Property: Mantra Heritage
Address: 16 Warner St, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Heritage)
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Free Parking Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#20 Family Hotel in Port Douglas
#21 Luxury Hotel in Port Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mantra Heritage 4*
Number of rooms: 50
Official Description (provided by the hotel):
Nestled around 1200 square metres of saltwater lagoon pools and spas, Mantra Heritage, embraces its relaxed atmosphere and central location, and provides the perfect base to explore all Port Douglas has to offer. Comprising hotel rooms as well as self contained one and two bedroom apartments, all have comfortable furnishings with some featuring a swim-up pool deck. The apartments are fully self contained and offer additional features such as a kitchenette and separate living area. All rooms feature air-conditioning, ceiling fans, tea and coffee making facilities, internet access, cable TV and balconies. Set around two lagoon style pools and amongst tropical gardens, the resort offers relaxation, privacy and poolside living yet is central to the heart of the main street via direct walkway access. Only a short stroll from the wharf and Four Mile Beach, Mantra Heritage provides a pleasant holiday location perfect for couples or families alike. Enjoy a stroll along Macrossan Street sampling the wares on offer, or snorkel the Great Barrier Reef and experience one of Australia's famous natural wonders. Whatever takes your fancy, Port Douglas has something for everyone. Mantra Heritage epitomises the laid back Port Douglas lifestyle making it the perfect place for a tropical family holiday or couples romantic getaway. ... more   less 
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Also Known As:
Mantra Heritage Port Douglas Hotel Port Douglas
Mantra Heritage Hotel Port Douglas
Port Douglas Mantra Heritage

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