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“Fabulous*Fantastic*Perfect”
5 of 5 bubbles Review of Mantra PortSea

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Mantra PortSea
Ranked #24 of 43 Hotels in Port Douglas
A TripAdvisor Member
“Fabulous*Fantastic*Perfect”
5 of 5 bubbles Reviewed October 7, 2005

Absolutely loved this resort. Had read some other reviews and was a little worried that I'd made the wrong choice in booking here, but I have nothing but 100% praise for the Portsea Breakfree Resort in Port Douglas.

All staff were very friendly. They made a point of remembering our drinks and were most helpful in relation to what to see and do around town.

We had a 1 bedroom studio apartment, which included a small but useful kitchenette and a good sized bathroom with a spa bath. The studio had its own balcony overlooking the lagoon style pool.

The lagoon style pool had many deckchairs surrounding it, both in sun and shade.

It is about a 10 minute walk from town, which can also be done along the beach. However, if 10 minutes seems too long on a warm day, there is a shuttle bus that comes by every 15 minutes for only $2.

All in all, we would definately stay at this resort again. It exceeded our expectations and we cannot recommend it highly enough.

PS - Try the pizza bar across the road....fabulous pizza and really well priced!

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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A TripAdvisor Member
1 of 5 bubbles Reviewed August 28, 2005

Just wanted to share a really bad experience at the Port Sea Resort Port Douglas. I think people have a right to know what they may be up for.

At a cost of approx $1200 per week and a 4-5 star rating as part of the Mirage chain of resorts, the PortSea turned out to be the worst holiday my family and I have ever experienced.

Leaving out all the finer details we ended up changing rooms on arrival due to a leaking roof and were then made to stay for 6 days in a bed bug infested room. I spent mothers day washing every single piece of clothing we (5 people) brought with us.

Knowing nothing about bed bugs, nor that they existed I wasn't aware what we were experiencing. We thought they were tropical mosquitos. We did however speak to the manager and staff regarding what we were experiencing and they, knowing what it could be didn't tell us or deal with the matter for 6 days, so we spent the whole time in infested beds.

After seeing a doctor and being told the cause of the massive reaction my husband had had, we complained and were then treated like second grade people.

We were not even dignified with a response despite multiple attempts to speak to the general manager. We were asked to put it in writing which we then (after months) recieved a reply consisting of a free week to another of Breakfree's hotels as compensation. We were not reimburesd for medical expenses nor for the damage to our cloths from being washed in boiling water. We remained out of pocket to the tune of $350 for these plus our holiday worth a couple of thousand dollars was an absolute disaster. One to be erased from the memory books.

Unfortunately we will not be staying at another breekfree resort by choice. Nor do we think the offering of a free week outside of peak season and not including flights is at all compensation for our loss. a pretty disgusting response to the whole saga. I would think twice before you consider this chain of accomodation at all.

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1 of 5 bubbles Reviewed April 1, 2005

The building suffers from a severe damp problem. You notice this as soon as you pass the reception area. The first room we were offered had mould and damp rising inside the wardrobe walls to about knee height. The second and third room we were offered still had a damp smell inside them but were a little better than the first. Most rooms on the lower levels had damp rising on the outside of the entry doors, and it was evident that they had been scrubbed and re-painted over.

Other than this it was a reasonable place to stay with a great pool.

  • Stayed February 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
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4 of 5 bubbles Reviewed March 22, 2005

My husband and I stayed here for our 3 year wedding anniversary in March 2005. The place was great, it was a short walk (10 minutes) from Port Douglas . The room was nice with a spa tub and a pretty good kitchen, we BBQ'd and cooked for 3 out of our 6 nights and saved a bit of money. The Lagoon style pool was very cool. There was no room service or cleaning up, but we preferred not having anyone in our room. Overall it was much better than we expected!

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
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4 of 5 bubbles Reviewed February 4, 2005

The Portsea Resort was a very nice place to stay. There were many nice people on staff who were actually glad to help. The breakfasts were very good and there were many selections to choose from. The pool bar left a little to be desired as their prices emptied your pocket with one drink. The rooms were very clean and well kept. The showers were amazing! You'll really love the bathrooms! The work out facility would be my only true complaint. They had around 5 or 6 different machines...one of which was in operation and it wasn't working entirely properly. Once they get some new equipment in there, the PortSea Resort will be a fabulous get-away for anyone!

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Additional Information about Mantra PortSea

Property: Mantra PortSea
Address: 76 Davidson St, Port Douglas, Queensland 4877, Australia (Formerly BreakFree Portsea Resort)
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
#9 Spa Hotel in Port Douglas
#12 Top resorts Hotel in Port Douglas
#19 Luxury Hotel in Port Douglas
#23 Romantic Hotel in Port Douglas
#26 Family Hotel in Port Douglas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra PortSea 4*
Number of rooms: 145
Official Description (provided by the hotel):
Nestled amongst North Queensland's tropical rainforests, Mantra PortSea is a short walk to golden beaches and Port Douglas main tourist strip, Macrossan Street which offers an abundance of restaurants, shops, bars and clubs. At Mantra PortSea there are almost too many relaxation choices, there are three swimming pools with the large central lagoon featuring a swim-up pool bar with water slide, spas and waterfalls surrounded by magnificent Golden Canes and vivid Haliconias. For activity-seekers there is a fully-equipped gymnasium and tennis court. The PortSea Massage & Beauty Day Spa offers plenty of opportunity for pampering and relaxation with a full range of massage and beauty treatments. Guest services include baby sitting services, a guest laundry, undercover car parking, an internet room, arrival and departure lounge plus our booking services can organise tour bookings to the reef, rainforest and other local attractions. Situated between the seascape of Four Mile Beach and Port Douglas Village, the property offers hotel rooms, and one and two bedroom suites or two bedroom apartments. All hotel rooms, studios and apartments feature air-conditioning, ceiling fans, flat screen TV, DVD player, movies on demand, mini-bar on request and tea and coffee making facilities. One and two bedroom studios and two bedroom apartments boast the added convenience of kitchenette facilities and the comfort of a two person spa bath and private balcony. From your courtyard or balcony the sights and sounds of the tropical north will provide a carefree holiday environment for the whole family. Tropical North Queensland is famous for the reef, rainforest and numerous adventure activities that can be undertaken. Four Mile Beach (just one minute's walk from the resort) is a unique stretch of beach that looks out over the Coral Sea. All tours can be booked by the reception tour desk. Holidaymakers looking for cosmopolitan sophistication set against the backdrop of the Coral Sea should look no further than Mantra PortSea. ... more   less 
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Also Known As:
Mantra Portsea Port Douglas
Mantra Portsea Resort Port Douglas

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