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“Fantastic Stay for a family of 5”
Review of Mantra PortSea

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Mantra PortSea
Ranked #25 of 42 Hotels in Port Douglas
Reviewed September 12, 2013

Stayed back in June with hubby and 9 yr old and 8 month old twins.
We came to stay at this hotel after being unhappy with the accommodation we had originally booked. We had checked out a few hotels and loved this one and most of this was due to the staff, who were wonderful and friendly.
We stayed in a pool access interconnecting rooms, one room was just a simple room with patio and bathroom and the second room was a studio with lounge and kitchen area and spa in the bathroom, lovely patio with access to the pool.
Be aware that the rooms are not serviced daily as part of your rate, this we found out later is because all rooms are privately owned and managed by Mantra, I believe this is the case for all the Mantras in Port. So I still had to clean on my holiday lol.
It is probably an easy 10 min walk to Macrossan St but we drove it because of the bub's.
Pool bar is good for drinks and snacks but only opened for 2 hours I the afternoon.

  • Stayed: June 2013, traveled with family
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Thank Travellingshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyla S, General Manager at Mantra PortSea, responded to this reviewResponded September 19, 2013

Dear Travellingshu, Thank you for your kind review of Mantra Portsea. I absolutely remember you and your gorgeous family. How could I forget your twins and the lovely cuddles I received! I bet they are growing up quickly. We are glad that your holiday ended up being enjoyable and that we were able to play a part in this. It was a pleasure meeting you; we hope to see you and your family again in the future.
Kindest Regards
Kyla Sippel

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1,214 - 1,220 of 1,571 reviews

Reviewed September 11, 2013

In my 4 visits to Port Douglas this is by far the best resort I have stayed in.

Our room got plenty of sun and overlooked the pool, the beach is only a short walk away and the main shops a 10 minute walk.

Would highly recommend.

  • Stayed: September 2013, traveled as a couple
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Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyla S, General Manager at Mantra PortSea, responded to this reviewResponded September 12, 2013

Dear Michael E, thank you for taking the time to review your recent stay at Mantra Portsea. We appreciate your kind words and glad that you felt your holiday was excellent value. It is also nice to hear that you are a regular to beautiful Port Douglas. We hope to see you again on your next holiday for another wonderful experience.
Kindest Regards
Kyla Sippel

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Reviewed September 11, 2013

A very relaxing and friendly hotel, well positioned in Port Douglas for access to shopping, restaurants and entertainment.
Very convenient for those unforgettable trips to the Reef for snorkelling, Kuranda Train and SkyTrain, and the Daintree River, rain forest and its wildlife including crocodiles in the wild.
But it wasn't just the hotel's position that scored - the friendliness of the ever willing staff was unmatchable.
Thoroughly recommended.

  • Stayed: August 2013, traveled as a couple
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Thank Colin I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyla S, General Manager at Mantra PortSea, responded to this reviewResponded September 11, 2013

Dear Colin I, we absolutely appreciate you taking the time to review your recent stay at Mantra Portsea. Thank you for your recommendation; this is the highest accolade when a guest is happy to refer us onto their family and friends. Your comments about the staff is just wonderful, our day is enjoyable if our guests are relaxed and having a great time. We do our best to ensure this is happening! We truly hope to see you again in the future.
Kindest Regards
Kyla Sippel

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Reviewed September 9, 2013

My daughter cried when she saw our accommodation and asked me why we didn't go to the nice hotel in the photos. Unfortunately each apartment is individually owned here and some are badly in need of an update. It's just pot luck what you get at this resort. The resort staff were sympathetic but unable to offer us anything else. Its not on the beach not near the town and the pool area looks much better in the photos than in real life. My husband found the apartment dark and depressing and i realsed i was not going to be able to prepare meals in the tiny kitchenette. With no restaurant on site i couldnt make it work for our family . We decided we could not stay here and decided to leave even though we lost the entire cost of our stay. But It was worth it. We managed to get a last min room at the Sheraton mirage which was great and much better value for money. This hotel is not 4 star and not up to mantras normal standards. Don't be fooled by glossy photos. Book somewhere else . If you have already booked cancel within 48 hours to get some money back if you can!

Room Tip: Only a few rooms look like the photos each unit is individually owned so any booking here is risky...
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  • Stayed: September 2013, traveled with family
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4  Thank Lclaire2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyla S, General Manager at Mantra PortSea, responded to this reviewResponded September 10, 2013

Dear Lclaire2013, Thank you so much for taking the time to review Mantra Portsea. We appreciate all constructive feedback regarding our resort as it gives us room to improve for our future guests. I am very sorry that you found the property to not meet your requirements in the short time that you were here. Thank you for commenting that the staff were very sympathetic to your noted requests and tried to find you accommodation elsewhere. It is a shame that we were not able to find something suitable within Mantra as all of our hotels were fully booked during this time. The room type you booked at Portsea was a standard 2 bedroom apartment which faces the gardens, trees and landscape. This is the darker side of the hotel as we do have quite established trees in this area. This is certainly a personal preference as a lot of people find this relaxing, fresh and peaceful. Sorry it has not met you expectations and it is a shame that we did not have a lagoon view room for you to move to as a remedy. The beach is a short 5 min walk down the beach track beside our hotel and it is a 10 min walk into town which we advertise on our website. We do not advertise an onsite restaurant however we do have a pool bar that provides snacks/lunch menu for our guests. We have some lovely restaurants directly across the road and our Peppers Sublime restaurant is only 5 mins walk where our guests currently receive 15% off their bill. It is always disappointing to not reach guests expectations and once again we appreciate your feedback. We are glad that the remainder of your holiday was really enjoyable as Port Douglas is a magical destination.
Kindest Regards
Kyla Sippel

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Reviewed September 4, 2013

We've stayed at the Portsea Mantra on both visits to Port Douglas and would probably choose this again. Comfortable apartments with small kitchenette that had everything we needed and enough space for the 4 of us. 2 bedrooms which had an ensuite each. Separate laundry area, clean and well laid out resort.
My children LOVE the pools at this place and is where we spent a lot of our time.....the waterfall, hot spa, swim under bridge, beach style edges, small water slippery dip.....and there are also 2 other quieter lap pools away from the main pool!......awesome! My husband and I love the swim up bar, it's a no brainer lol
The Portsea Mantra is a few minutes stroll from the beach and a 10 minute walk to town which we enjoyed doing every day. We hired bicycles to get around town and ride along the hard sand 4 mile beach and we also had a car to head out on longer day trips, the Portsea Mantra has plenty of parking and bike racks in the car park. There isn't a restaurant which was fine with us as we like eating out all over town, but they do have a basic breakfast room with nice no fuss food.
The staff were friendly and helpful. Really nice relaxed tropical feel resort and GREAT VALUE!

  • Stayed: December 2012, traveled with family
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Thank HayleyMoriarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyla S, General Manager at Mantra PortSea, responded to this reviewResponded September 8, 2013

Dear HaleyMoriarty, thank you so much for your continued loyalty to Mantra Portsea. It is great to see you returning for another enjoyable family holiday. The pools are amazing here at Portsea and definitely one of our most adored features, along with the pool bar which you also mentioned. The cocktails are really yummy and it is a great to lie in the sun and refresh with a cold beverage. The quieter pools are great for anyone wanting to escape the main areas and take time out reading a book or having a siesta in the warmth. Thank you for your comment about our friendly helpful staff. They really and truly take so much pride in ensuring our guests feel welcomed and appreciated. We hope that we will see you again next year. Please contact us about your next visit.
Kindest Regards
Kyla Sippel

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Reviewed September 4, 2013

We were taking our 3 boys on a holiday to Port Douglas, and wanted to find accommodation that was going to be a good base, have a decent pool, and was clean and comfortable. Wow were we in for a surprise!! From the moment we arrived at the PortSea we were made to feel so welcome. The kids absolutely had a ball. Our room overlooked the pool, so we could keep watch from there, when we weren't in the pool with them. The room was really nice, and with two bedrooms, gave us plenty of room. The staff were always willing to help, and there was enough to keep 3 young teenage boys amused. It was literally a 2 minute stroll to the beach, and a 10 minute stroll to the main street. Will definitely be going back again!!

Room Tip: There are 3 pools at this resort, so if you want to be away from everyone else, ask for a room with...
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  • Stayed: October 2012, traveled with family
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1  Thank KelLoves2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyla S, General Manager at Mantra PortSea, responded to this reviewResponded September 8, 2013

Dear KelLoves2Travel, thank you for your wonderful review for Mantra Portsea. We are so pleasantly taken back at your title “A dream come true”. We always try hard to exceed our customers’ expectations and it is warming to see that we have been able to do that for you and your family. Having kids it is so important to find a base that is suitable and where you can all be comfortable and relax. We are very kid friendly and enjoy having families make wonderful holiday memories here with us. We will defiantly be welcoming you and your family back in the future. Thank you for taking the time to post your review.
Kindest Regards
Kyla Sippel

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Reviewed September 4, 2013

Arrived in Port Douglas to soak up some sunshine. On arrival, waited at reception desk for a few minutes before being spoken to, which was a bit annoying. But after checking in anything we needed was happily supplied by the front service desk.
The hotel is set in a beautiful tropical setting, with our room located upstairs, overlooking the beautiful pool. Our room had kitchenette,lounge tv area,lovely comfy bed and ensuite with spa.
Outside balcony had table and chairs, and overhead fan to keep cool on hot evenings. The room was spacious, clean and very comfortable. No room service, but knew this in advance.
Overall good service on front desk and breakfast continental buffet was fine. Definitely would stay here again as close to the 4 mile beach, and CWA hall where you could buy lovely homemade cakes, great chinnese takeaway nearby, great customer service in shops in Macrosan Street Port Douglas.The hotel provided beach towels for the pool area, didn't swim in pool as the weather was not quite warm enough to swim in an unheated pool. Overall hotel setting was a little peace of relaxing tropical paradise.

  • Stayed: August 2013, traveled as a couple
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1  Thank BarringtonT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyla S, General Manager at Mantra PortSea, responded to this reviewResponded September 8, 2013

Dear BarringtonT, Thank you for taking the time to review your stay at Mantra Portsea. We apologise that there was waiting time on checkin. We try our best to attend to our guest a quickly as possible without rushing the guests we are currently dealing with. Our priority is definitely making you as our guest feel welcomed. We are glad that you found the service during your stay to be of a higher standard and thank you for making reference to that experience. It is wonderful that you mention the CWA hall as this is a such a special little part of Port Douglas and is well supported by the locals – their cakes are delicious! It is great to hear that you found your room to be clean and very comfortable, including the bed. Nothing better than a great night sleep when you are on holidays. We hope that you would choose to stay with us again in the future as one of our valued guests.
Kindest Regards
Kyla Sippel

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Additional Information about Mantra PortSea

Address: 76 Davidson St, Port Douglas, Queensland 4877, Australia (Formerly BreakFree Portsea Resort)
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
#8 Spa Hotel in Port Douglas
#13 Top resorts Hotel in Port Douglas
#20 Luxury Hotel in Port Douglas
#23 Romantic Hotel in Port Douglas
#26 Family Hotel in Port Douglas
Price Range: $85 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra PortSea 4*
Number of rooms: 145
Official Description (provided by the hotel):
At Mantra PortSea there are almost too many relaxation choices, there are three swimming pools with the large central lagoon featuring a swim-up pool bar with water slide, spas and waterfalls surrounded by magnificent Golden Canes and vivid Haliconias. Situated between the seascape of Four Mile Beach and Port Douglas Village, the property offers hotel rooms, and one and two bedroom suites or two bedroom apartments. All hotel rooms, studios and apartments feature air-conditioning, ceiling fans, flat screen TV, movies on demand, mini-bar on request and tea and coffee making facilities. One and two bedroom studios and two bedroom apartments boast the added convenience of kitchenette facilities and the comfort of a two person spa bath and private balcony. Four Mile Beach (just one minute's walk from the resort) is a unique stretch of beach that looks out over the Coral Sea. All tours can be booked by the reception tour desk. ... more   less 
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Also Known As:
Mantra Portsea Port Douglas
Mantra Portsea Resort Port Douglas

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