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“Lovely resort and would return again”
Review of Mantra PortSea

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Mantra PortSea
Ranked #25 of 42 Hotels in Port Douglas
Reviewed September 30, 2012

My husband and i recently stayed at the Mantra Portsea in Port Douglas for our honeymoon, and we both thought it was lovely. We found the girls on reception really friendly and helpful, and liked that when we checked in we were told upfront about servicing/deposit so that there were no surprises.

Our room was basic but it was ok for us and all we needed, we had a hotel room on the second floor overlooking the lagoon pool. It did smell damp when we first entered the room but figured that was to be expected for a hot/humid place. Once aired with the windows open it was fine.

The pool was lovely, and always plenty of sun lounges. The pool bar was also brilliant, however we found the swim up element of it quite pointless as staff didnt really pay attention to that side, so it was easier to just get out the pool and order round the other side.

We found the breakfast offered was really nice and just what we wanted.

The resort is literally a few mins walk from the beach which is just beautiful and also only a ten min walk from the main street in Port Douglas.

Overall we had a really lovely stay here, and would return to the Manra Portsea if we ever visited australia again, and would recommend to others.

  • Stayed: September 2012, traveled as a couple
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Thank myholiday1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECrampton, Manager at Mantra PortSea, responded to this reviewResponded October 1, 2012

Hello Myholiday1

Thank you for your lovely feedback. We are so happy to hear that your honeymoon was special and that Mantra Portsea and the team made your stay special.

Thank you for your feedback about the swim up pool bar. We will look into this issue further.

We would love to welcome you back and spoil you again.
Thanks again
Helen
Assistant Manager

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1,393 - 1,399 of 1,667 reviews

Reviewed September 25, 2012

We enjoyed our stay in this hotel. We had a two bedroom apartment. The room was big enough and clean. The bathroom was also big and fully equipped. Breakfast was simple but there was enough. The hotel has got a nice swimmingpool and it's just a couple of minutes walk to four mile beach!

  • Stayed: July 2012, traveled with family
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1  Thank Kay_K89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECrampton, Manager at Mantra PortSea, responded to this reviewResponded October 1, 2012

Hello Kay_K89

Thank you for taking the time to write a review on your stay at Mantra Portsea. We are so glad to hear that you enjoyed your holiday with us.

Many thanks
Helen
Assistant Manager

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Reviewed September 23, 2012 via mobile

We are here at the moment not really by choice as every thing else was booked out. If you have young kids it's a great place. Great rooms, kitchenette & onsite laundry. Close to every thing. Dont expect quick service at the pool bar its dreadful. One other word of advise DO NOT get a package with breakfast what a rip off. Go buy your bread, tin fruit, cereal, cousaints, cappuccino, yoghurt because that's all you get. You get a toaster in your room do it yourself. Not like other places eg. Eggs, bacon etc. We normally stay at the Sheraton. Ok the rooms need a re-do but always clean breakfast great and at least you can get away from really noisy, squealing kids. I have a 16yr and he loves it there manly for the pool. Wow 5 acres. Believe it or not it's package was cheaper than the portsea.

  • Stayed: September 2012
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1  Thank Koolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECrampton, Manager at Mantra PortSea, responded to this reviewResponded September 23, 2012

Hello Koolo

Thank you for writing a review on Mantra Portsea. We do get extremely busy with families during school holidays. Many people seeking peace and quiet request a higher floor for more privacy or choose to come outside of school holidays. Our continental buffet breakfasts are part of many packages as a free inclusion. Our lap pool and plunge pool are quieter areas of the resort and one often has these areas to oneself. The lagoon pool with its pool bar is a busier, fun place.

Thank you for your positive comments about the rooms. We do appreciate this.

Kind regards
Helen
Assistant Manager

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Reviewed September 23, 2012

My partner and I spent 5 nights here and had a very relaxing time. It was a handy location to 4 mile beach, just a block away. Only problem is there's not much shade on beach to spend a lot of time there. Water was beautiful. Probably a little far from town to walk with children or if you don't like the heat. Basic cooking facilities in rooms but we ate out at the plethora of eating places in town. Non- serviced rate was great. Fresh towels were available from reception any time, as well as pool towels. 3 pools on site, not heated. Main pool with small pool bar was great for kids. Plenty of lounges. Staff were friendly and helpful. Only complaint I had was the quality of the breakfast - very ordinary. We chose to eat out even though it was included.

Room Tip: Can have pool view but then there's no privacy on your balcony
See more room tips
  • Stayed: September 2012, traveled as a couple
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Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECrampton, Manager at Mantra PortSea, responded to this reviewResponded September 23, 2012

Hello Chris K

Thank you for taking the time to provide feedback on your stay at Mantra Portsea. We appreciate your comments. It is getting hotter now and the humidity has started to build a little. Our three beautiful pools at the resort have become very popular. The beach is best early or late in the day at this time of the year as the sun can be very strong. Those seeking a tan go all day!

Our continental buffet breakfast consists of five types of cereal, four types of bread (including gluten free), pastries (croissants, muffins and crumpets), ham, cheese, fruit salad, two varieties of yoghurt, two choices of juice, coffee and tea, including herbal options. There are lovely cafes in town should guests seek a full cooked breakfast.

We appreciate your honest opinion.
Kind regards
Helen
Assistant Manager

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Reviewed September 21, 2012 via mobile

I just got back from staying at the Portsea for 4 nights and really enjoyed my stay there. The hotel was recommended to me by a friend. I was hesitant in staying there due to some of the negative reviews on here, however I'm glad i took the risk and gave it a go. The staff were always very friendly and helpful. They were very transparent regarding any extra costs (i.e. cleaning) & $200 credit deposit. I stayed in a one bedroom apartment which was a good size, clean & got good sun light. The breakfast had the basics (cereal, fruit, toast, croissants, juice, tea, coffee) which was ok for me. The hotel is about a 10 minute walk from the main street, but I didn't mind going for a leisurely stroll. I would definitely stay here again & recommend it to everyone

  • Stayed: September 2012
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1  Thank maddyg79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECrampton, Manager at Mantra PortSea, responded to this reviewResponded September 22, 2012

Hello Maddyg79

Thank you for taking the time to write such a lovely review on your stay at Mantra Portsea. I'm so glad you had a wonderful time.

We look forward to welcoming you back!

Many thanks
Helen
Assistant Manager

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Reviewed September 16, 2012

Booked the Mantra Portsea for 5 nights in hotel room.

I strongly recommend to anyone planning on staying at the Portsea to book at least a one bedroom suit NOT the hotel room. We stayed one night in the hotel room, which was tony, damp and smelt mouldy and musty. The room was actually below the level of the pool and it had flooded the balcony area. We asked to change rooms the next morning. They offered us either another hotel room or to upgrade for $40 to a one bedroom room. When we checked out the hotel room on the top floor, it had the same problem of being musty and damp. The one bedroom was much better.
Make sure when you check in they tell you about the area and the deals they have with other hotels/resturants. Also that they freeze $200 on your credit card until checkout. We were not told any of this when we checked in. As we were checking out we heard the staff telling one couple of all the discounts and deals they could get in port douglas by showing their mantra key. Wish we had known when we checked in!
Otherwise the breakfast was ok as was the pool and cocktails.
It is about a 10 minute walk into town and there is a bus stop right in front of the hotel which can also take you in.

  • Stayed: September 2012, traveled as a couple
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Thank Naosydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECrampton, Manager at Mantra PortSea, responded to this reviewResponded September 17, 2012

Hello Naosydney

Thank you for providing feedback on your stay at Mantra Portsea. One bedroom apartments do provide so many more facilities and are worth booking from the outset for guests wanting extra space and cooking facilities. They provide a kitchenette, lounge/dining and balcony.

Hotel rooms are more suitable for short stays or for guests who want a cost effective holiday and who do not want to cook.

I'm so glad you enjoyed our pool, breakfast and cocktails.

Kind regards
Helen
Assistant Manager

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Reviewed September 9, 2012

We recently had 5 nights at mantra portsea and I can honestly say it was great! I think a lot of the reviews are unfair and that if you know/ understand what you are booking then you won't be disappointed.
We had a 2 bed dual key which was amazing! So spacious as it gave us 2 bathrooms... Great for self catering and family nights in. No the pools aren't heated but you can understand why when it can be so hot. It really didn't take long to warm up and our 2 year old lived in the pool. Besides, a lot of pools aren't heated in port Douglas if you read up. The resort has a really nice feel. And the staff are lovely! Bar staff did seem a little stressed and didn't know how to make some drinks that we asked for but otherwise lovely. It's great to be a bit out of town altho we did have a car, but the walk to town nice as well. Not the best choice if you want the hustle and bustle and to stroll to/ from restaurants and bars at night. we ate in a lot so suited us well.

I can understand the comments about smelling musty etc as our friends room was very damp and smelly as it was on ground floor and very dark facing out onto garden. Staff happily changed thier room but I also think that when your in the tropics you expect it to
Be a bit damp! Our room however was lovely and light so didn't have that problem.
Overall a great trip and we wished we had stayed longer!

  • Stayed: September 2012
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Thank Scottwhanau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HECrampton, Manager at Mantra PortSea, responded to this reviewResponded September 11, 2012

Hello Scottwhanau

Thank you for taking the time to write such a fabulous review of Mantra Portsea. The resort team work so hard to make our guests' holidays special so it is wonderful to hear when we have managed to do this. We appreciate your honest evaluation and common sense about the tropics. We will ensure our pool bar staff receive further training on making new cocktails and will investigate your reports of mustiness.

We would love to welcome you back for a longer stay next time!
Thank you again
Helen
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra PortSea

Address: 76 Davidson St, Port Douglas, Queensland 4877, Australia (Formerly BreakFree Portsea Resort)
Location: Australia > Queensland > Port Douglas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
#8 Spa Hotel in Port Douglas
#13 Top resorts Hotel in Port Douglas
#19 Luxury Hotel in Port Douglas
#23 Romantic Hotel in Port Douglas
#26 Family Hotel in Port Douglas
Price Range: $79 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra PortSea 4*
Number of rooms: 145
Official Description (provided by the hotel):
At Mantra PortSea there are almost too many relaxation choices, there are three swimming pools with the large central lagoon featuring a swim-up pool bar with water slide, spas and waterfalls surrounded by magnificent Golden Canes and vivid Haliconias. Situated between the seascape of Four Mile Beach and Port Douglas Village, the property offers hotel rooms, and one and two bedroom suites or two bedroom apartments. All hotel rooms, studios and apartments feature air-conditioning, ceiling fans, flat screen TV, movies on demand, mini-bar on request and tea and coffee making facilities. One and two bedroom studios and two bedroom apartments boast the added convenience of kitchenette facilities and the comfort of a two person spa bath and private balcony. Four Mile Beach (just one minute's walk from the resort) is a unique stretch of beach that looks out over the Coral Sea. All tours can be booked by the reception tour desk. ... more   less 
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Also Known As:
Mantra Portsea Port Douglas
Mantra Portsea Resort Port Douglas

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