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“Perfect location - great accommodation”

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Coconut Grove Apartments
Certificate of Excellence
Geelong
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Perfect location - great accommodation”
Reviewed November 15, 2013 via mobile

We stayed for 4 nights in November in a terrace pool apartment.
The location is perfectly located, close to the beach & restaurants.
The apartment was beautiful with a massive flat screen tv. The kitchen was fully appointed with Miele appliances - we eat out on holidays but it would be great for families. I only wish it had a coffee machine, not just a plunger.

After a long day trip returning to the plunge pool & spa was heaven.
The communal pool was a nice size for swimming laps.

My only annoyance was that wifi is not free - for accommodation of this quality I found this ridiculous.

Stayed November 2013, traveled as a couple
Helpful?
Thank cmccgw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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444 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Belfast, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 12, 2013

we stayed here for 5 nights. Having spent 5 nights in Auckland and then the same in Sydney both in self catered accommodation we found this to be in a league of its own. Our apartment was two bed-roomed and had a spectacularly equipped kitchen and great furnishings. (better than my kitchen at home!) The staff were very helpful and accommodating and we had a great stay in this very convenient location. I would go back in a flash.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank gillianb710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 7, 2013

We stayed at the property for 5 nights from October 1-6 for our honeymoon. We stayed in a balcony apartment for the first three nights and stayed in the penthouse for the last two nights. We enjoyed our stay in the balcony for the first three nights. However, our stay in the penthouse on October 4 was very miserable. We arrived back at the property on October 4 after a day long tour. We immediately went to our new room. We were very exited to be staying in the penthouse based on the pictures. However, when we first arrived we used the bathroom and noticed hair on the floor. It was very upsetting to see the hairs on the floor. We then saw a puddle of water coming out of the freezer. The water extended to the island in the kitchen. It was very messy and unsettling. I went to the freezer and noticed that the ice machine was not in all the way. I inserted the ice maker in and the freezer closed properly. After cleaning up the mess, we finally started unloading the grocerys. It was at this point we noticed all the ants in the kitchen. It was very disgusting. We did not even feel comfortable leaving our grocerys out. We left the grocerys bagged and enclosed in hopes no ants would get at the food. It was very uncomfortable. We did not even use or enjoy the kitchen because of the outbreak of ants. We then decided to make the most of the penthouse and went to the pool and jacuzzi. We were again sadly disappointed. The water was filled with dead bugs. It was clear that no one cleaned the pool or jacuzzi prior to our stay. I searched for a net to clean it myself but there was none. We decided to take a bath inside then. We went inside and started filling the jacuzzi. After filling the tub we tried to turn it on. However, it was not working. We could not believe it! We were so exhaused and frustrated at that point. However, the problems did not end there. I tried to dry my hair with the blow dryer in the bathroom and the electric outlets were not working. I went inside the closet to try and still no luck. I was so frustrated and upset at that point I went into the kitchen and blow dryed my hair. I had to blow dry my hair surrounded by ants all over the counters. It was so disgusting. We had enough at that point and just wanted to sleep and deal with all the issues first thing in the morning when the office opened. However, when we went to open the sheets the sheets had black marks on it. We were so exhausted, frustrated and unhappy at that point. We paid extra to stay in the penthouse hoping it would make our honeymoon truly unforgettable. However, it made it unforgettable for all the wrong reasons. Everywhere we went in the penthouse there was a negative issue. I have stayed in many hotels and apartments around the world and have never come across such issues. It was very upsetting and heartbreaking. We were on our honeymoon and could not even enjoy it.

We went to the office first thing in the morning. We explained all the issues. There was no manager on site but the receptionist took the message. When we returned after a day long tour we stopped by the office again. Again there was no manager on site. We spoke with the receptionist. We were very upset with her response to our issues. She stated we should have called the emergency number last night so someone could have taken care of the issues. That response was ridiculous and rude. Instead of apologizing for having such a horrible experience she blamed us for not calling. Looking back I should have called the emergency number 7 Different times throughout the entire night to deal with all the issues as they came up. I'm still shocked and hurt that we received such a cold response to all the issues. Also, we were told that ants were a common problem. I've stayed in many tropical hotels and apartments throughout the world and have never seen ants throughout the kitchen. Ants are easily treated and it was clear that the apartment was not treated prior to our stay. We were very shocked and upset the response. I asked to speak with the manager and the receptionist stated that he was on Holiday and could not get good reception. It was very frustrating not being able to talk to a manager or to you to explain how we felt.

I would NOT recommend this property!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
6 Thank int_traveler_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 27, 2013

We stayed here over Christmas 2012. The apartment was great, complete with its own pool. The room was very well designed and catered for staying with children. There is a full kitchen, and prams and beach toys are available to borrow. The location is great, very close to the beach, shops and restaurants. This is not a resort style apartment, and is very much self contained which was what we were after.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank whitefox1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowral, Australia
Level Contributor
416 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed October 17, 2013

While there are some signs of wear and tear in the apartments Coconut Grove is still probably the best accommodation to be had in Port Douglas. One criticism is the charging for use of WiFi. Given there are cheaper accommodation spots who offer free WiFi is seems a shame that Coconut Grove doesn't follow suit. However the staff are wonderful and always polite and extremely helpful. Don't expect daily service unless you are happy to request it. We found that having the apartment cleaned after 5 days was more than sufficient during our 10 day stay.

Room Tip: Rooms 402-405 are probably the best in layout and view.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jinny57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manly, Australia
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed October 8, 2013 via mobile

Still here although this is our last day after 5 perfect days of sunshine! Staying in 3 bedroom apartment, the location on Macrossen Street is perfect. 5 mins walk to beach & 15 mins walk to river. Lots of restaurants, shops all geared to the tourist trade. The apartment had everything & we loved the BBQ on the balcony.

Stayed October 2013, traveled with friends
Helpful?
Thank TurnboSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traralgon, Australia
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 29, 2013

My Partner and I recently stayed at Coconut Grove for 14 nights. Coconut Grove is in a terrific spot on Macrossan Street, with convenient parking under the apartments. We loved being about to walk out of the apartment straight to the cafes and restaurants (and the ice cream shop!) on Macrossan Street. Also a nice short walk to 4 mile beach to watch the sunset. When we arrived at the apartment we opened the fridge to a cheese platter, which was nice after a long day travelling. Thorough enjoyed our stay and wish we were still there!!!

Room Tip: We stayed in a balcony apartment, which was nice. If you enjoy swimming in a pool, then it might be...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coconut Grove Apartments

Property: Coconut Grove Apartments
Address: 56 Macrossan St, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Amenities:
Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
Ranked #4 of 55 Specialty Lodging in Port Douglas
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Coconut Grove Apartments 5*
Number of rooms: 100
Official Description (provided by the hotel):
A heavenly retreat awaits at Coconut Grove, tropical north Queensland’s newest and most luxurious Port Douglas accommodation.Situated just 140m from magnificent Four-Mile Beach, divine views of rainforest, mountains and blue seas can be enjoyed in absolute privacy from a choice of 33 glamorous holiday apartments. Fully contained and complete with their own outdoor entertaining terraces which extend seamlessly from sophisticated living areas, our Terrace Pool, Balcony and Penthouses are so self-contained, you will never want to leave. ... more   less 
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Also Known As:
Coconut Grove Apartments Hotel Port Douglas

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