We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Highly recommended”
Review of Harrison's Restaurant and Bar - CLOSED

Harrison's Restaurant and Bar
Price range: $17 - $45
Cuisines: British
More restaurant details
Restaurant details
Good for: Romantic, Business meetings, Special occasions, Local cuisine
Dining options: Lunch, Late Night, Breakfast, Dinner, Delivery, Reservations
Description: Harrisons Restaurant exists in a setting that is made for romance and fun. The colonial style house and colourful gardens create a wonderful atmosphere for cocktails, romantic dinners and celebratory events. Food is skillfully created using produce that is always fresh and preferrably local. Spencer Patrick, owner of Harrisons, has navigated Harrisons as an award winning restaurant since it's inception in 2007. Harrisons has consistently held national accolades for it's food and wine and stands alone as Port Douglas' only One Hat rated restaurant in the QLD Good Food Guide. Spencer's style draws from his training in classic French cuisine and love for all things English. His belief is that good food can be enjoyed any where in the world, but what better place to enjoy it than in Paradise!
Reviewed August 6, 2014 via mobile

Great dining experience. Had the beef cheeks and lemon tart dessert and they were both absolutely delicious. Tried boyfriends dishes and they were also great and he was raving about it as one of the best restaurants he's been to. Great cocktails as well.

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Sophie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisons_Bucci_PR, Public Relations Manager at Harrison's Restaurant and Bar, responded to this reviewResponded August 20, 2014

Hi Sophie B,
Thank you for your wonderful feedback, we're so glad that you enjoyed your night with us, it sounds like you ordered well!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviews (1,064)
Traveler rating
Traveler type
Time of year
Language

408 - 412 of 1,064 reviews

Reviewed July 28, 2014

My husband and I are Cairns locals, and we had a reservation here for our 1st wedding anniversary, on our weekend away in Port Douglas. We were looking forward to this dinner immensely as a fine dining, elegant experience. We knew it was a very pricey restaurant, but were prepared to pay for good food, wine and service for a special occasion. We expected nothing less than this for our hard-earned money.
It started off well and we agreed the food was very good, albeit the portions being a tad small. The wine list was also good, however quite overpriced. The service was wonderful.
However.... when we came time to pay, it all went downhill. As my husband didn't have his glasses with him, I checked the bill, which was correct, and came to $226. When my husband came to input his details into the machine to pay, it came up with a figure of $301. My husband queried the staff member, "What is the $75 added on?" She replied, "Oh, don't you want to leave a tip?!" We were totally astounded at this practice and her attitude, and she said "Well I'll take it off then!". We were livid. We regarded this as theft, as we were of the impression that to leave a tip would be a customer's choice, not an automatic add-on to the bill, and certainly not 33%! We were outraged and would never go back to this restaurant. We have been alerting everyone to this with a grave warning. It's a pity, because Harrison's regard themselves as a fine dining restaurant. I'm sorry to say we disagree.

    • Value
    • Atmosphere
    • Service
    • Food
6  Thank NancyFNQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reina_PHB, Owner at Harrison's Restaurant and Bar, responded to this reviewResponded July 29, 2014

Thank you for choosing Harrisons Restaurant we are certainly sorry to read your review.
In the interests of clarifying the situation, I would like to advise that we do not add automatic tips to our bills, ever. Suggesting that we do is rather defamatory.
Now that most people are on board with using a pin number rather than a signature to accept bills, I suggest that in your situation, there has been some misentering of numbers on our hand held machine. Customers are automatically prompted to accept the charge of their meal on the machine, next they are asked if they would like to leave a tip - at this point you can manually enter a tip or simply press next, finally you are requested by the machines prompts to put in a pin number.
We are having issues in this 'no sign' transition period with customers entering their pin number into the tip screen, it is something that we all have to get used to managing with the new nation wide system.
We will accept fault in perhaps not walking you through this process clearly enough on the night you dined, however most customers do not appreciate a staff member standing over their shoulder wathcing them enter their pin number. Having said that, I will add to conclude that we absolutely do not automatically add tips to any of our clients bills.
Kind regards,
R Patrick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2014

Four adults and a 2 year old ate at this restaurant recently. One adult vegetarian, one gluten free. Plenty on the menu to choose from. The food was excellent, beautifully presented and included a complimentary amuse bouche and palate freshener. What really impressed us was the respect and attention given by this upmarket restaurant to children. Produced a booster seat without fuss, coloured pencils and a colouring in page. The 2 year olds food was also presented well, with salad, a little container of sauce, a drumstick and some chips. A good selection of wines by the bottle or glass. Service was attentive and friendly, without being intrusive. A lovely setting. All in all, a good experience.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Nancye B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisons_Bucci_PR, Public Relations Manager at Harrison's Restaurant and Bar, responded to this reviewResponded August 20, 2014

Hi Keveintrev,
Thank you for taking the time to share your feedback, we are glad that you enjoyed your night with us and that Master/Miss 2 was treated like royalty, we enjoy seeing parents realxed in teh restaurant with their children.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2014

We had our small and intimate wedding reception at Harrisons in May of 2014. It was wonderful, they did every thing to make our night special and were fantastic to liason with.
Would hightly recommended them…. Not to mention the food was outstanding.
Kindest Regards
Sheena and Michael

    • Value
    • Atmosphere
    • Service
    • Food
Thank Sheena483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisons_Bucci_PR, Public Relations Manager at Harrison's Restaurant and Bar, responded to this reviewResponded August 20, 2014

Hi Sheena483,
We loved planning you wedding with you. Thank you for choosing Harrisons for your special event and thank you for sharing this wonderful feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2014

Attending a function at this establishment was an experience to say the very least. After being passed by several times by a staff member who I believe was the manager, I signalled politely only to be abused by said manager for being pushy and singing out to him across the crowd. To mine and other guests astonishment, he proceeded to admonish me for my conduct and stormed off leaving myself and other guests within ear shot to openly ponder his mental state.

I suggest potential customers either don a flame suit before entering Harrisons or keep their eyes firmly planted to the floor lest they end up on the receiving end of an abusive exchange.

7  Thank Liz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisons_Bucci_PR, Public Relations Manager at Harrison's Restaurant and Bar, responded to this reviewResponded August 20, 2014

Hi Liz P,
You were a guest at a wedding and were denied canapes that had been specifically prepared for guests with dietary requirements. When our waiter told you that you couldn't have one, you became irrationally aggitated and abusive and he had to ask you to calm down.
Your experience was not with our restaurant manager but a waiter, not that it matters in the end. Overall, I am disapointed for you host, the bride and groom that this incident took place.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Harrison's Restaurant and Bar also viewed

Port Douglas, Queensland
 
Port Douglas, Queensland
Port Douglas, Queensland
 
Port Douglas, Queensland
Port Douglas, Queensland
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing