We stayed here for 5-6 days and were welcomed after hours by Therese who checked us in and gave us a bottle of champagne. Our 2 bedroom apartment was upstairs - normally not a problem, but I had a knee injury so it was great exercise for hubby and kids carrying their own stuff and then mine up the stairs! Walter arranged various tours and offered his expert advice on which ones to choose. We were very glad to have listened to him - we had a one of a kind eco tour into the rain forest with only 1 other family (Wilderness Eco Safaris), a snorkeling/diving tour for the family (Reef Magic Cruises) where our eldest was able to fit in 3 dives while we did an outer reef snorkeling tour and various other activities. This and a visit to Paronella park which we were not sure about were arranged - with significant discounts - by Walter. All were absolutely amazing - and were some of the highlights of our Australian trip this summer (their winter). Although the rooms were "dated" as some comments suggest, the furniture was still in good shape, comfortable and especially - CLEAN. Walter and Therese provided some of the best customer service we have seen in many years and throughout our 6 week trip to Australia - Way to go!
We did not use the fitness centre or room service, hence cannot rate them.More