We booked a studio apartment for the night before our flight the next morning. We arrived around 6 pm at night. It took about 15 minutes to check in even though there was no one else other than one other person at the counter but 2 staff members at the check in counter.
The check in service was average but she provided us with the general information to find our room and where to park our car.
We booked a room at a 5 star hotel and expected 5 star accommodations only to enter our room to a room that looked like someone's closet and a bed that was curved inwards due to what I assume as overuse of the mattress without ever flipping it.
We went downstairs to complain to reception and they reluctantly changed our room. The next hotel room was more suitable but was still not 5 star in my view. It was average in nature and the furniture in the hotel room looked worn with hotels in the pictures decorated around the room and the dining table and coffee table with visible battered markings on it.
I requested a late check out when I checked in the first time and did not mention it again when we had our room changed. I figured do to the current experience with the service that I would call again the next morning to make sure that they were aware of the late check out so that they don't try to charge me for checking out late. When I called the front desk at 10am to ensure that we had a late check out, the receptionist tried to tell me that we couldn't because the hotel was full until I told him that we already requested this the night before and it was approved but we changed rooms. He then miraculously found on the computer that we did indeed request for a late check out the night before.
All in all, we would definitely not stay at this hotel again or recommend it to anyone. Not only was the rooms bad but the service was just as bad. Definitely not a 5 star hotel!
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- Also Known As:
- Cairns Harbour Lights Hotel Cairns
- Harbour Lights Apartments Cairns