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Reef Palms
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Reviews (645)
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All reviewsmotel offersfree shuttle to the airportgreat hostsclose to the airportshuttle servicetaxi ridecock and bullminute walkcontinental breakfastflight pathkitchen facilitiesself containedspent nightsquiet locationsmall kitchentown centreonly stayed one night
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354 - 359 of 645 reviews
Reviewed June 22, 2014

The place is lovely, definitely value for money. The BBQ facilities were excellent. The first lady we met when we decided to stay there was so lovely but we had never got to talk to her again. Another lady that we got to talk to for the whole time we stayed there (5 days), did make our day when she was so lovely for about one minute, the rest of the time, we all felt that we were not good enough for the service.

Internet was really slow (and we were told that it was customers’ faults) and at night you could hear the pressure from the water pipes from the room next door really loud.

  • Stayed: June 2014, traveled with friends
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2  Thank Vanh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded July 12, 2014

Thank you for writing, David and I thank you for staying with us for your holiday. Our internet can be a bit slow when many guests are using it at the same time. We do re-set it at night because when many guests are skyping or downloading movies it tends to overload the system. We hope to see you again in the future. It is still warm enough for us to wear shorts and teeshirts even though it is winter. Take care.

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Reviewed June 21, 2014

We spent two nights here having gone to Cairns for the reef experience. Sharon and David are great hosts and the rest of their staff is friendly as well. The room was very well appointed. The kitchenette is compact and well designed. My daughter loved soaking it up in the tub!
We didn't get to the pool, but the guest laundry was very useful. Sharon also made our reef tour bookings for us at some very handsome discounts. It is no surprise at all that this property is ranked so high in the trip advisor rankings.
Don't expect any frilly hotel trappings but do expect bang for your buck!

  • Stayed: June 2014, traveled with family
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1  Thank ArmchairTraveller05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded July 12, 2014

Thank you so much for writing and my apologies for taking a little while to reply. David and are very happy you enjoyed your stay with us, hope to see you again and next time, you get to use the pool!

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Reviewed June 11, 2014

The room was extremely clean and was equipped with everything you could need. The service by David and Sharon (the owners) as well as the employees were excellent, they tried to do anything possible to make our stay better. They provided umbrellas, tour advice and discounts, drop off services and helped exchange my airplane tickets twice. Had a nice pool also that was always empty of people.

  • Stayed: June 2014, traveled with family
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2  Thank Brandon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded June 12, 2014

I'm very glad you are safely home and hope that your husband is feeling much better. It was my pleasure to help you re-organize flights, I'm just sorry your holiday was marred with a hospital stay! You were all such lovely people and I hope you can return to Cairns and stay with us again.

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Reviewed June 2, 2014

We had a clean large room with two queen size beds and well maintained kitchen that was more like a small apartment. The room was spotless and the staff at the front desk could not be more obliging. This hotel is about a kilometre away from the main restaurants on the Esplanade and we found it a very pleasant walk home after a delicious meal. The swimming pool is a good size and was very well maintained.The Reef Palms offers exceptional value in a modern setting.

  • Stayed: May 2014, traveled with friends
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2  Thank Xanthosia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded June 12, 2014

Thank you, your review was much appreciated. We recently hosted a number of athletes for the Triathalon here in Cairns and boy, did they have a wet long weekend. I always admire their grit and determination and we applaud they efforts. Some were rewarded with PB times and others were just happy to finish in the wet conditions. For whatever reason our guests visit Cairns, we are always thrilled when they select to stay with us. Hope to see you again.

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Reviewed May 24, 2014 via mobile

Came here to stay one night after week long camping trip up north and found it quite nice. The best part was the gigantic bathtub that was greatly appreciated after camping out. Nice kitchenetty and the front desk got us a cab for an early flight out. Everything was nice.If I had to complain about anything was the lady that checked us in was not in a chippy mood like the man there, but still very good place and clean.

  • Stayed: May 2014
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4  Thank czechpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded June 12, 2014

Hi and thank you for writing. I understand how nice a bath is after a couple of weeks camping!
Your stay with us was short however we appreciate you writing, perhaps if in the region again you will stay with us again and have a longer soak in that tub!

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