I visited cairns in June 2014 with my friends and rented out the family room self-contained apartment type room. The place was really nice but facilities and cleanliness but the lady at the front desk was moody and not-cooperative, she was not the one whom we met before finalizing the place. The lady on night shift (whom we met) is really nice and friendly but we never saw her again. The room was nice but the whole night we could hear the water gushing sound and was very disturbing.
The facilities: the BBQ area is really good and well maintained and the man on duty there was really helpful and friendly. He even came to check if we needed something. Good man he is.
The internet was super slowww.... and the complaint as usual was not heard by the lady.
It is a good place to stay if we could avoid a few things :) :)More