We recently stayed here before we got a car to drive up to Daintree. We were only staying one night, so I didn’t want to pay a lot. Even though it was kind of far from Cairns Central Business District; a shuttle from the airport and complimentary breakfast, which based on some of the reviews I believed were part of the price, made it a good deal that we could put up with the inconvenience of the distance from CBD. When we called to be picked up at the airport we were informed, in a not so pleasant tone, we don’t pick up from the airport; we only drop off so take a cab. Then we learned the breakfast was not complimentary but available if you paid for it. These two misunderstandings kind of colored my opinion negatively, especially since these were the factors that tipped me to stay here. We could have stayed in a comparably priced place that had good Tripadviser reviews and closer to CBD.
But I have to say after sometime and observing how Sharon helped the guests, my attitude changed about the place. I still think this was not the place for us as we were only using it as an overnight stay. I would have liked to have been closer to more amenities. But I could see people, especially people staying for an extended time period, would appreciate all its amenities: kitchenette, spaciousness rooms, quiet neighborhood (except plane noises, but they didn’t bother me, but we were on the bottom floor), pool, BBQ, easy parking, nice/well kept furnishings, cleanliness of the rooms and entire place, and helpfulness of Sharon on tour arrangements or information about Cairns. However I have to add, I felt that Sharon’s disposition was not consistent, my opinion is she does so much to have a nice place for the guest and the number of people she helps may at times be challenging, especially if there is a communication challenge. But for the most part she is Very pleasant and Very helpful. I don’t think I could be as patient in the same circumstances.
We did not have good luck in connecting to their WIFI and when I called the front desk for help, no real help was provided (other than look in the binder). When Sharon and Dave’s daughter came on duty she VERY nicely offered to help get us connected, but I was already using their computer in the lobby to do what I needed, so at this point I did not want to bother her.
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- Also Known As:
- Reef Palms Cairns
- Reef Palms Hotel Cairns