We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Family owned”
Review of Reef Palms

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Reef Palms
Ranked #3 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed September 3, 2013 via mobile

Nice place to stay close to everything. Family owned business and they take care of you as another family member. Excellent knowledge of what to do in Cairns and regularly provide us with very friendly and accurate advice. Internet is available free of charge, and shuttle services are complementary as well.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank ElProzac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded September 4, 2013

Thank you for writing. It is always nice to know that our free services are appreciated and that your enjoyed your time with us. We understand that when you travel it is important to keep in touch with home and this is why we now offer free unlimited wifi access for all our guests. Dave and I hope you enjoyed your trip to our region, we just love Cairns and everything that is right on our doorstep, we are so luck to live here!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (608)
Traveler rating
Traveler type
Time of year
Language
  • More languages

390 - 396 of 608 reviews

Reviewed September 2, 2013

My family (wife, daughter and I) just spent 3 nights at the Reef Palms. As others have indicated, the service provided by the owners and staff of this motel is terrific. They are so attentive to the little details that make your stay enjoyable. They even provided us with a carton of milk at checkin so we could have tea. Our room was large, comfortable and clean. The small outdoor pool was great for a quick dip after a walk into town. The walk from the hotel into downtown Cairns takes about 1/2 hour but it is a very scenic stroll along the Esplanade. We booked Reef tour based on a recommendation from the motel staff. It was a terrific day at the Reef on the Ocean Freedom - we saw sea turtles, clown fish, stingrays, angel fish and more. I would highly recommend this motel to anyone looking for a relaxing, quiet location in Cairns.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Bail2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded September 4, 2013

Thank you for writing, David and I are so happy you enjoyed your stay with us. The Reef is wonderful - we are experiencing a little challenging weather at present with wind and rain however our guests are still having a great day when they visit the Reef. The rain we have had has certainly refreshed our Rainforests and guests are seeing these beautifil old forests at their very best. Take care and hope to see you again in this gorgeous region sometime in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

We are fairly seasoned travellers, having travelled to 5 continents prior to this & staying everywhere from huge 600 room resorts to family owned bed & bath motels. We were looking for a place to call home for our 3 day stay in Cairns & we found it at the Reef Palms. Sharon & David were excellent hosts & the room was big & spacious. Belinda, their daughter was very helpful with answering our many questions that first day--we had flown from New Jersey to Houston to LA to Sydney to Melbourne to Cairns over 2 days..by the time we reached there, we just wanted to get everything arranged for the next few days & really peppered her with questions.
Once setlled in, Sharon & David arranged all our trips for the next 3 days. The room was big, spacious & had enough space for our restless boys. And the shuttle to the Esplanade was helpful the days we did not want to walk. I read the reviews about the airport noise, but we never noticed any, maybe because we were always out & about, only returning late evening. The free internet was a blessing..I take tons of pictures & always like to download my pictures right away.
Our boys loved the space, the ease of going down to talk to Sharon & David & the fact that there were many free brochures in the lobby..they were always coming up with things they thought we should do..all in 3 days. As any parent of kids will understand, it was absolutely great to have a kitchen..not for elaborate meals, but for snacks, tea & coffee;)
The only thing that might bother some travellers is that there is no elevator..we are used to carrying our own lugguage & it didnt bother us. We would gladly stay again if we get a chance!

Room Tip: If you have a lot of luggage, ask for a room just above reception..thats where we stayed & there...
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank manasi_kar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded August 31, 2013

Well hello from Australia! We are so pleased you enjoyed your stay with us, the boys were great - only problem, you needed an extra 2 weeks to fit in all that they thought you should do! Our new unlimited free internet WiFi is certainly proving a hit will all our guests and we are happy we can now offer this service to everyone who stays with us. The weather here is still beautiful with bright sunny days, if ever you travel this way again to fulfil more of the boys wish lists, we'd love to welcome you back at Reef Palms again. Take care and thank you for writing.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

We spent three nights here and couldn't have been happier with our choice. We were a little early but one of our two rooms was ready, so we were able to put all our luggage in there and have a cup of tea. The rooms are spacious, comfortable and clean. Laundry facilities are available for a few dollars which we found very useful.
Sharon and David (and family) were very helpful with advice, and also with the extra service of their free shuttle bus available at various times during the day to run you into town.
We were very happy with the location as it was nice and quiet. Only a few minutes walk from the beach on foot, and a short car/taxi ride from the centre of town.

Room Tip: Just be aware there are rooms upstairs (only one floor) and no lift. Not a problem for us, but some...
See more room tips
  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tracy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded August 27, 2013

It is always great when we are able to offer rooms earlier than normal if they are ready to go. We understand that guest's arrivals are determined by airline schedules so are always happy to do what we can. We are all happy that you enjoyed your stay with us and hope that you loved visiting all the sights here in beautiful Cairns. Thank you for writing, we wish you all the best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

If you are looking for self-catering accommodation in Cairns then look no further. This is a great place to stay. A few streets back from the Esplanade, on a quiet street, our host Belinda could not do enough for us. The hotel provides free shuttles down to the marina for trips to the Reef, as well as three airport transfers a day. As mentioned in previous reviews there is some airport noise, but don't allow this one thing to put you off.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Vixen1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded August 27, 2013

We are glad you enjoyed your stay with us and hope that the rest of your stay was just as pleasant in Australia. Of course, we all think Cairns is just the best place to be, where else in Winter can you sit in shorts and tee shirts! We will pass on your comments to Belinda, she will be really pleased you were happy with her level of service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

We are seasoned senior travellers having stayed in many hotel and motel apartments. The Reef Palms would rank as one of the best for its value. When we arrived we found the fridge not working properly-no worries-a temp one was immediately brought in followed later in the day with a NEW fridge. Mine hosts David and Sharon were very helpful, but their daughter, Belinda , was amazing with her knowledge of what places to visit and their conditions. Her patience and understanding in helping us to decide which trip to the reef to take was par excellence. Would we stay there again, you bet we would. By the way my wife loved their dachshund.
ps We went on the Skyrail to Kuranda and took the train back to Cairns. In hind sight we should have done the trip the other way round as the stay in Kuranda is too long waiting for the train trip back.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded August 27, 2013

Thank you, David and I a very proud of our daughter Belinda, Binnie as we call her, is actually an Occupational Therapist and she came up to Cairns when I had a couple of knee replacements, fell in love with Cairns just like we did and is now passionate about making sure our guests get to see the best of the region when offering advice on where to go and what to see .Nick, her partner was the procurer of the new fridge so it is great to know that when we go away, they both step in and the motel runs well and our guests are happy. When you next venture from the chilly South Australian temperatures, I hope Cairns will be on your visit list and we will see you again. Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

We stayed at the motel for a weekend at the beginning of August. The location is excellent for trips, the shuttle bus to the town or ferry terminal is an added bonus! The staff were very friendly and helpful, the overall stay was excellent value.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank MsJones_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this reviewResponded August 27, 2013

Thank you for staying with us and writing. We love taking our guests around in our Shuttle Bus, it gives us a chance to chat and find out a little more about you. We hope to see you again if your travels bring you back to Cairns.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cairns hotels
1.4 mi away
Shangri-La Hotel, The Marina, Cairns
4.3 mi away
Ingenia Holidays Cairns Coconut
1.0 mi away
DoubleTree by Hilton Hotel Cairns
Show Prices
Show Prices
Show Prices
0.9 mi away
Cairns Plaza Hotel
Cairns Plaza Hotel
#11 of 64 in Cairns
1,128 reviews
1.5 mi away
Hilton Cairns
Hilton Cairns
#7 of 64 in Cairns
2,281 reviews
0.8 mi away
Tropical Heritage Cairns
Show Prices
Show Prices
Show Prices

Been to Reef Palms? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Cairns
#4 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
Price Range: $82 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Agoda, Travelocity, Orbitz, Cancelon, TripOnline SA, Hotwire, HotelQuickly and getaroom.com so you can book your Reef Palms reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing