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“Excellent”
Review of Reef Palms

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Reef Palms
Ranked #3 of 64 Hotels in Cairns
Certificate of Excellence
Brooloo, Australia
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent”
Reviewed April 9, 2013

We stayed at Reef Palms during a conference, having stayed in the CBD on previous trips we knew we wanted a quieter place and found it at Reef Palms. One bed studio apartment was extremely clean and well appointed and a very comfy bed. Loved having a balcony to sit outside and unwind. Excellent pool and a VERY powerful spa. Some slight traffic noise, however we prefer to sleep with windows open - if we had used aircon then noise would be much less - it was not an issue and we slept well here!
Friendly and welcoming hosts, very helpful and accommodating. Walk into town took around 25 minutes along the esplanade, the hosts offer a free regular shuttle service into town several times a day which we used when it rained. David and Sharon also offer an airport shuttle service - you don't get that everywhere, and you definitely do not get the friendly service we experienced at Reef Palms everywhere.
Would definitely recommend this hotel, it offers unbelievable value for money - you will not be disappointed!

  • Stayed April 2013, traveled on business
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Helpful?
2 Thank Trudie I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, April 11, 2013
Thank you for your lovely review. It is always our wish to provide our guests with a home away from home and friendly service. We find when travelling, while exciting, it can be tiring to keep moving from place to place so we love to try to make everyone feel like they are coming home when they arrive with us. We love to hear about your day and are very interested to learn about your home. We have met some wonderful people who have stayed with us and have enjoyed many a shared experience with our guests. Take care and if you travel this way again, we'd love to have you stay with us again.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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Manchester, United Kingdom
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 8, 2013

The second hotel on our trip to Australia with a 10 out of 10 score. We were welcomed like old friends and made to feel completely at home.
The reception area had loads of tourist information and trip details. The owners knowledge on trips and recommends was second to none.
We had a most wonderful time and someday I am sure we will be back

  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank ItsAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, April 9, 2013
Thank you for writing. Honestly, David and I just like to treat all our guests the same way we would like to be treated when we travel. Our aim is to make you feel like you are coming home each evening and we love to hear about your day. It is always great when we have booked a tour that you have enjoyed. We hope to see you again if you visit Cairns. Take care and it was lovely to have you stay with us.
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Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 24, 2013 via mobile

We booked the spa room for 4 nights in February.
Lovely room with a comfortable bed , nice dining area and balcony.
The guys at the front desk are fantastic, David and family were super hosts.
Lots of help and tips.
They run a bus into town a few times a day and a airport drop off which was great.
Cairns really comes to life at night , all the restaurants buzzing , the streets full and the market packed.

Would stay again.
Lovely spot.

  • Stayed February 2013
    • Value
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Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, March 31, 2013
Thank you, we'd love to have you back to stay. Easter long weekend has meant that Cairns is really buzzing with visitors plus we have had cruise ships in as well. Lovely weather has meant it has been difficult to get guests onto boats for Reef trips as the weather has been so good. Our next big event in Cairns is the Triathalon in June and we are already heavily booked so we are looking forward to all our atheletes arriving and hearing how they go. Our daughter Belinda will be competing so we will be cheering her along the way. Take care and come back soon.
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Harleston, United Kingdom
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 22, 2013

Stayed here for 2 nights in February while travelling around Australia. The room was beautifully presented and very comfortable. Doors onto a balcony but we didn't use as too hot and humid. The air con was very effective. Small pool was clean and welcoming.
The managers were very helpful and friendly. Breakfast was provided, adequate with a reasonable choice of cereal, breads and yogurts.
Enjoyed our stay and wished we could have stayed longer. Only downside was a little out of way but taxi quick and reasonably priced.

  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank Lynda1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, March 31, 2013
David and I hope that you continue your adventure around Australia and that you are having a wonderful time. Thank you for your review and for staying with us in Cairns. The sun is shining and the weather is beautiful for our Easter long weekend, we are so lucky to live here! David is out fishing the Reef today in his boat called "Jaffa" aptly named as it is bright orange so hopefully some fish for dinner tonight. Enjoy yourselves and take care.
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Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 22, 2013

This place was excellent granted I didn't spend much time sitting around the hotel room that's just not how I vacation . The managers were the best they worked with us on booking most of the things that we did in Cairns and helped us never to have a dull moment always with great recommendations of things to do. The rooms are no the fanciest but they are clean and that is whats important to me. I Loved the place but more then anything the management made the experience.

This is not the center of Cairns the owners drive a shuttle into town several times a day but we took it once and it worked great however we usually just walked the 20-30 min walk.

  • Stayed January 2013, traveled with family
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Helpful?
1 Thank Planchero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, March 31, 2013
Thank you for taking the time to write a review, we appreciate it. You are right - a holiday means getting out and seeing as much as you can in the time you have available and that is why we take pride in planning excursions for our guests so they can see as much as they can. When David and I go on holidays, we are on the go from morning to night and I need a holiday from my holiday when I return which is all fine as the end of one holiday means the beginning of planning for the next one! Take care and thank you for staying with us.
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Toronto, Canada
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 15, 2013

Dave and Sharon were wonderful hosts from start to end. When I first sent emails to inquire, Sharon was very informative on things to do and put our reservation in right away. They booked our trip with Passions of Paradise (HIGHLY RECOMMEND the crew were excellent...well worth the money) which was our second choice as Fitzoy Island was booked. :( No worries it was still a great day!!! Room was clean, bed was comfortable and the pool and whirlpool was not only stunning but a nice place to unwind if you were not heading out to one of the beaches. Restaurants are walking distance. All in all would definitely recommend and would return again.

Thanks Dave and Sharon!!!

P.S. Ask them about their pottery. :)

Maureen

  • Stayed February 2013, traveled with friends
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Helpful?
1 Thank QuincytheCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, March 31, 2013
Well hello you two! Hope you had a great trip back home, Passions are a great company and we book lots of guests with them. Our days of running a large pottery business are well behind us but we enjoyed many trips to the UK to visit the potteries in the Stoke on Trent region and have wonderful memories of our visits there. Running a Motel is very different, and we so enjoy meeting new friends from all over the world, it makes our business very rewarding. Hope you had a lovely Easter, we have been busy booking tours and sending our guests all over the place to see lovely North Queensland. Take care and thank you very much for your lovely review.
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Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 13, 2013

The owners David and Sharon make the Reef Palms a really enjoyable place to stay. They offer a warm friendly welcome, and are always there for guests to make your stay a memorable one. They provide great advice on barrier reef visits and a host of other things you might want to do. David runs a free shuttle service into town several times daily, and also if you book tours through them he will take you to the ferry terminals, station, or cable-car for your tours, and also take you back to the airport when sadly its time to leave. Just 5 minutes from the centre of Cairns, a really warm, friendly place to stay with clean, well equipped rooms, a lovely pool and a bit of peace and quiet as well. A great place to stay.

  • Stayed February 2013, traveled as a couple
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Helpful?
2 Thank fatgeordietoonfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, March 31, 2013
Thank you so much for your lovely review, I have been away so apology for late response. It was a pleasure to have you stay with us, we love hearing our guests tales of their daily adventures and it is always a pleasure to hear about where you are from. We have been very busy over the Easter period with some lovely weather. If ever you travel this way again, I hope you will stay with us again. Take care.
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Additional Information about Reef Palms

Property: Reef Palms
Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Cairns
#4 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns

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