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“Fantastic Accommodation run by fantastic people”
Review of Reef Palms

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Reef Palms
Ranked #3 of 64 Hotels in Cairns
Certificate of Excellence
Moe, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic Accommodation run by fantastic people”
Reviewed January 1, 2013

Reef Palms in Cairns was just what my husband and I where looking for. We wanted a nicely furnished, comfortable room with full kitchen facilities that wasn't over the top on price. Reef Palms was perfect. Not only where the rooms fantastic but the owners of the establishment are outstanding. They go out of there way to ensure you enjoy your stay. There only to happy to help you organise and book any activities that you wish to do during your stay in Cairns and if your not sure of what activities will suit you, Sharon is fantastic at matching your style of holiday with the appropriate activities. No matter if your having a lazy holiday or an adventure filled one, Sharon has it covered. Fantastic place run by Fantastic people. They made our stay so enjoyable, we will be back for sure.

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank Janelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, January 3, 2013
It was a pleasure to have you stay with us and we wish you every success with your Bike business, if we didn't have a motel, I know that David would love a business like that as he loves bikes! I was so pleased that you enjoyed your Reef trip and that you had the chance to see the Coral and Fish you wanted to see. Hope the weather isn't too cold back in Victoria and you enjoyed a New Year's drink in that spa of yours. We'd love to have you come and stay again. Have a wonderful 2013.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Gold Canyon, Arizona
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 29, 2012

We had just ended a small ship cruise through some of the smaller Indonesian Islands and stayed here for 3 nights to rest up before our long flight back to the US. It was clean and comfortable. We chose this motel to be away from the noise and crowds of Cairns and were not disappointed. It was also on the way to the airport where we had an early flight. Once or twice we heard an airplane but it didn't disturb us. The only complaint I had was the bathtub was slippery and there was nothing to grab on to in case of a slip. It was a short walk to a restaurant and several "fast food" places in case you didn't want to cook in your kitchen-equipped room. We wanted to tour one day and the owners recommended and booked us on a wonderful all day tour with Northern Experience Eco Tours. The owners were very friendly and helpful.

  • Stayed November 2012, traveled as a couple
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Helpful?
Thank Eltraveler98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, December 31, 2012
Thank you for staying with us and Happy New Year to you. We had a wet New Years Eve with the much needed rain falling for most of the day and night. It didn't dampen the spirits of everyone who turned out to watch the Fireworks. It was our pleasure to organize your tour, we love that particular tour as it gives our guests a terrific day out and they get to see quite a variety of things in one day. We hope you enjoyed your trip to Australia and we hope to see you again.
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Mumbai (Bombay), India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 27, 2012

David, Sharon and Belinda were great and helpful hosts who guided us with accurate and friendly advice on how to spend our 4 days in Cairns and around. They helped us book all our excusrions and helped us save some money too.

A lovely place to stay - the apartment is very clean and has all basic amenities to self-cater and is just a 20 min walks away from the centre of town.

Highly recommended!

  • Stayed December 2012, traveled as a couple
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Helpful?
Thank vasantnath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, December 29, 2012
It was a pleasure to have your stay with us, we would love to go to India one day, it is on our wish list of interesting places to visit. We are happy you enjoyed your four days with us, not long enough so hopefully we will see you or your friends again in the future. Take care.
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Epsom, United Kingdom
Level Contributor
47 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 23, 2012

A well appointed motel. It's a family-run concern and everyone is very helpful. Units are spacious and have a safe. Short drive or longish walk to the city centre.We didn't use it but the motel offers a shuttle to the city.

Room Tip: No lift, so choose a ground floor room if you don't want to climb stairs.
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  • Stayed October 2012, traveled as a couple
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Helpful?
1 Thank PatronEpsom_Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, December 25, 2012
Thank you. David and I are very happy to have had you stay with us and are pleased that you enjoyed your stay at Reef Palms. Our aim is to have our guests leave us with a smile. We hope you had a lovely Christmas and look forward to welcoming you again should you find yourselves in Cairns again. Take care.
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Phoenix, Arizona
Level Contributor
148 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed December 16, 2012

We enjoyed two nights at the Reef Palms prior to heading out on a dive boat and we were so thankful we found it! The owners (Sharon and David) go out of their way to make sure your stay is great. The rooms are impeccably clean, comfortable and BIG! There is everything you need for your stay….a nice big comfy bed, a complete living room with really cute decorative accessories that you don’t normally find in a hotel and a small kitchen. The bathroom has shampoo, conditioner and bath gel. They provide shuttles over to the Esplanade area a couple of times each day where there are lots of shops and restaurants if you don’t feel like preparing meals in your own little kitchen. Oh and we were walking back from the Esplanade the first night and David and Sharon spotted us and stopped an offered us a ride! There is a lovely pool with nice lounge chairs that we took advantage of as well. However, the thing that set them apart from anywhere I’d ever stayed before was their willingness to “go that extra mile.” We found out the day before we were to go on the dive boat that we needed to bring our own towels. We didn’t have a rental car and the shops by the Esplanade did not sell towels. We asked if we could “rent” towels from them and leave a deposit so that they’d be assured we’d bring them back. They said none of that was necessary and let us take the towels for free and trusted that we’d return them. You’re not going to find that at a big hotel chain!

Two things I’d mention for any Americans reading this … and this is not unique to this hotel … is that you have to insert a card attached to your hotel key to turn on/keep on the electricity in the room. We found this to be the case at several hotels in Australia. What that meant for us is that we are used to coming back to a nice cool hotel room after being out at the beach/pool but here it seems to be the norm to come back to a warm room and wait for it to cool down. They are more energy conscious than us! The other thing to note is that there isn’t an elevator. Not at all a big deal unless you have a ton of luggage like we did AND selected a Jacuzzi tub room which are all on the 3rd floor! Having said that, the owner allowed us to keep anything we didn’t need during our stay in the office, which was wonderful.

If we ever go back to Cairns, we’d definitely stay again at the Reef Palms and if you happen to be diving with ProDive Cairns, this is one of the hotels that they do pick-ups from and it looked like one of the nicest ones based on seeing where others were staying!!

Room Tip: No elevators so ask for a ground floor if you don't want to climb stairs! :o)
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  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank azhootie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, December 25, 2012
Thank you, it is easy to provide good service to such nice people and giving you the towels was certainly not an issue for us. It is our aim at Reef Palms to provide a comfortable, friendly home away from home for all our guests. The nicest thing that can happen is that our guests have felt looked after and have enjoyed their stay with us. It gives us great pleasure to know that we have left a favourable impression when you leave us. I hope the rest of your Australian holiday was wonderful and you enjoyed visiting our country. Thank you again and have a wonderful year in 2013.
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Portland, Oregon
Level Contributor
189 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed December 10, 2012 via mobile

My wife and I enjoyed our stay at Reef Palms. It was a great location with a pleasant walk along the sea wall to the central area. It is also located one block off the main North/South highway.

The owners and staff are very helpful and can recommend and book all your travel arrangements in the area

  • Stayed October 2012
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Helpful?
1 Thank canmarto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, December 14, 2012
Thank you, I actually love being just on the outskirts of the City Centre, you wake up to the sounds of birds chirping each morning without the sounds of being in a city with all the noise associated with cars etc. The walk into the City centre is lovely early morning and evening with lots of things to see along the boardwalk which trails it's way along the waters edge and through the park into the city. We are close to the Botanical Gardens and we often send our guests for a walk there as it is so lush and tropical but only 10 minutes from where we are located. Bicycle Hire is something else our guests have been doing lately rather than car hire as there are many bike pathways and it is a very pleasant ride instead of walking. We had a couple of guests who hired motor scooters recently and they enjoyed wizzing around the city on their bright yellow hire scooters. It is very hot in Cairns at present so these pleasant alternatives to cars give guests the opportunity of being in the fresh air and beautiful sunshine without sapping their energy too much.
Have a lovely Christmas and we hope to see you again sometime again.
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Vancouver, Canada
Level Contributor
3 reviews
Reviewed December 9, 2012

This property is very much a 'hands on' enterprise byits owner / managers (David & Sharon Harris) and it shows. We almost felt like we were being welcomed into their home vs. a commercial hotel property -- even to being given a little container of milk for tea upon our arrival! Our room (211) was well appointed and offered every thing and more than what we needed for a very pleasant stay. The Harris's were obviously very interested in making our experience in Cairns a good one and they very much succeeded. Given an opportunity for a return visit to Cairns, we'd stay here again in a minute.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Owner at Reef Palms, responded to this review, December 14, 2012
To our Canadian friends, it was wonderful to meet you, indeed we like to feel like our guests are family while staying with us and we are very interested in finding out about our new friends. We have heard some wonderful stories and we are amazed at the lives of many of our guests. We are blessed to be able to hear your stories and tell you some of ours - did you know, my husband and I met while on holidays 35 years ago in Bali! We knew each other for 4 days before parting ways and then wrote for 4 months and have been together ever since. We hope you can come again, I know it is a long way but you did say there where things you missed seeing so hope you visit again. Have a wonderful Christmas
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Additional Information about Reef Palms

Property: Reef Palms
Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Cairns
#6 Best Value Hotel in Cairns
#7 Family Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns

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