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“Waters Edge Appartmentss, Cairns”

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Waters Edge Apartments
Ranked #20 of 85 Specialty Lodging in Cairns
Certificate of Excellence
Forbes
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Waters Edge Appartmentss, Cairns”
5 of 5 bubbles Reviewed January 20, 2012

We stayed at Waters Edge for 10 days over the new year. The rooms were clean, spacious and the view was excellent. We stayed in unit 28 on the fifth floor, it was roomey and although there was six of us, we had plenty of space and although the weather outside got hot at times, the appartment was always airy and cool, verandah had an excellent view
See my facebook page for photos of the area, Noel Tobin, Forbes, Australia

Room Tip: Just book room 28, you won't be dissapointed
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank NoelTobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
    91
    23
    9
    4
    1
See reviews for
75
12
1
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Koh Tao, Thailand
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed December 11, 2011

We hired two of the three bedroom "swimout" apartments for the weekend. In hindsight one apartment probably would have been spacious enough for all of us, but was great to have the room to move. Nothing to complain about

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pinkfest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 15, 2011

We stayed in room 29 for one week with our relatives from Ireland and our three children. We absoutley loved our stay. The facilities were excellent and the staff friendly and helpful. The location is fabulous, with a miriad of options for dining and entertainment to suit all ages and tastes. The view from our balcony was to die for, so much so we enquired about apartments for sale! We will definately stay again. SM

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Sonya862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 15, 2011

We stayed in Room 18 for 1 week with our 2 children aged 3 yrs & 2yrs. We loved everything about our apartment and found nothing to fault. the staff were friendly at every stage of our stay. the location is fabulous, especially for entertaining the kids. our apartment was clean and well decorated. the apartment was big enough to please everyone, especially when entertaining friends. we didn't want to leave and will absolutely stay again.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank melinak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed October 24, 2011

We stayed in a three bedroom apartment at Waters Edge in late September 2011. In this time we experienced countless problems, including cleanliness issues which seem to be mentioned often (yet are not addressed by staff or management). These problems included:
- Cockroaches: this was the first thing we found upon entering the apartment was a couple of cockroaches on the walls.
- Cleanliness: the benches and floors were sticky when we arrived (meaning my mother mopped the floor on her holiday), the towels had stains on them, as did the couches, there was other peoples hair in the shower, the toilet was dirty and the corners of the bathroom had little piles of dust and dirt.
- Reception unmanned: reception was very rarely manned, we were told by reception that we MUST check out at 10am as cleaners were coming to our room. When we left our room at 10.30, there were no cleaners in sight and reception was unmanned meaning we waited an additional half hour to check out.
- Poor Cleaners: a cleaner knocked on our door the second day we were there and as we would be leaving in 15 minutes, we asked her to return later in the day which she said she would do. However when we returned that night our room had not been cleaned. It was 'cleaned' once over the whole 5 days, which really meant that the old towels had been removed.

If you want to get an overall impression of how management think about cleanliness and customer service, all you need do is read the responses to poor reviews made by management on this site. It is clear that this apartment complex is not customer-oriented.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
8 Thank S F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vuemanager, Manager at Waters Edge Apartments, responded to this review, November 13, 2011
The management and staff at Waters Edge work hard to ensure our guests have an enjoyable holiday, and leave with great memories of Cairns and Waters Edge Apartments. We appreciate all feedback and have taken on board the concerns raised in this review. We have now implemented procedures to ensure that in future guests have a mechanism to voice their concerns direct to management during their stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed October 16, 2011

We stayed for a week at the Waters Edge Apartments in early October and booked a Swim out apartment. The apartment was excellent and the pool facilities great. The apartment was spacious and well equipped with most of the features you would expect in a "5 star" establishment. The location was also good, being in fairly easy walking distance to the centre of Cairns, restaurants etc.

The downside of our stay was the quality of the apartment housekeeping with beds and linen not being consistenly and well serviced. It was hit and miss which is something you shouldn't expect for the price you pay at a place like this. Disappointingly it did not get any better after we raised concerns with management which was disappointing.

Stayed October 2011, traveled with family
Helpful?
1 Thank Adel-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vuemanager, Manager at Waters Edge Apartments, responded to this review, November 13, 2011
We are pleased to read that you enjoyed your stay at Waters Edge Apartments Cairns and that the apartment and pool facilities were great. With regards to servicing of the apartment, we note that Waters Edge Apartments are self-contained apartments. At times this does cause confusion with the guests, as our daily service is not comparable to what is offered at a 5 star hotel. We do provide a daily service, and this entails replacing towels, making of beds and the rubbish is taken out. We are also committed to minimizing the impact we have on our environment. We have a policy in place with respect to replacing towels. If your towel is hanging up, the cleaners assume that you want to use it again, if a towel is left in the bathtub/shower it will be replaced. There are signs in both bathrooms which explain this procedure. The bed linen is not changed on a daily basis, but is changed mid-stay if the guest is staying for 8 days or longer.

I apologise that this was not made clear to the guest during their stay, and we have now implemented procedures to inform guests upon check-in of what the daily service entails. We have also provided guests with the opportunity to raise any housekeeping concerns directy to management during their stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gingin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 13, 2011

WOW-We stopped at the swim out apartments for five nights them went up to the apartment on the top floor and where extremely impressed with the cleanliness and facilities in these apartments. Definately a five star from us( 2 adults,16,15 and a 12 year old). The swim out pool was fantastic if you can manage to book that but in saying that the top floor views were magic. A fantastic location right opposite a playground/water park and cafe which is just ideal for a small children. A two street walk to the eateries but this is a lovely broadwalk stroll and we felt fantastic location. There was no external annoying noise like some of the ones down in cairns. Highly recommend these apartments!!!

Room Tip: if you like swimming the swim out apartments are just fantastic
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waters Edge Apartments

Property: Waters Edge Apartments
Address: 155 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Free Parking Swimming Pool Airport Transportation
Hotel Style:
Ranked #20 of 85 Specialty Lodging in Cairns
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waters Edge Apartments 5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Waters Edge Apartments Cairns

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