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“Home away from home” 4 of 5 bubbles
Review of Piermonde Apartments

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Piermonde Apartments
Ranked #9 of 89 Specialty Lodging in Cairns
Certificate of Excellence
Sydney Australia
Level Contributor
108 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Home away from home”
4 of 5 bubbles Reviewed November 19, 2013

We spent a great week staying at Piermonde Apartments.The accommodation was very comfortable and clean,the terrace big enough to sunbathe on it (even though there is a swimming pool on the same level I chose to do it there) the bathrooms large and practical and with a very relaxing ambiance,but what I preferred the most was the modern kitchen and the location of the place:almost on the Esplanade itself and very close to shops,clubs,restaurants,the jetty and the famous Lagoon is only a ten minutes walk away

Room Tip: Maybe you should choose an apartment that is not on the 3th floor,on this floor are the BBQ area and...
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank salsaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Piermonde Apartments, responded to this review, December 11, 2013
Dear Salsaholic
Thank you for your very positive feedback on your recent stay with us. It was pleasing to know that you enjoyed your stay, found our facilities good and the staff were helpful throughout your stay. And that you felt that it was Home away from Home
I will share this very positive feedback with our staff and thank you once again. I look forward to welcoming you back again, when you next choose to visit Cairns.

Kind Regards
Wayne Booth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Delray Beach, Florida
Level Contributor
3 reviews
3 of 5 bubbles Reviewed October 26, 2013

The apartments are spacious, security by FOB and room key to access front door and room floor. Room 601 has very good view and very large balcony. Modern kitchen but limited cooking pans.

TV in living area too small with limited stations. TV in master bedroom stupidity small and none in second guest room.

Access to Internet is $10 per day on top of high room rate AND NO WIFI except in lobby in adjoining building (useless). Ethernet is available in room but added expense.

Everything is an add on: want a bottle of water .... Pay big etc.

Front desk personnel very poor : forget Sara who could care less.

Booked travel to and from airport and it was incorrect leaving: required a 35 minute wait.

Say they are upgrading to wifi in a month but I'd get that in writing with what limitations apply.

Room Tip: Get city view or pass on this
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  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank leemiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Piermonde Apartments, responded to this review, November 3, 2013
Thank you for taking the time for your review after your recent stay with us at the Park Regis Cairns. We appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay.

As discussed with you while you were here, we are also in the process of renewing our contract with a new internet provider, with installing of Wi-Fi for the near future.

Again, thank you for bringing these matters to our attention.

Yours sincerely


Wayne Booth
General Manager
Park Regis Hotel Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
141 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 bubbles Reviewed October 25, 2013

There is no reception in this building. You have to go to the next building. The lady who registered us was very nice. We were staying in a two bedroom apartment. This is their description:
Room features
Two Bedrooms
Large private balcony with sweeping views (most)
Reverse cycle air-conditioning and ceiling fans
Oversized bathrooms with spa bath
Broadband internet
DVD player
Work desk
Full kitchen
Full laundry facilities
Video security intercom
Direct dial phones with voicemail

Based on what I read, I assumed our apartment would have all of this. Here is what they don't tell you.....
There is NO WIFI. The broadband Internet, which they charge 1 hour: $8, 1 day - $16.50 and three days will set you back $34.95, is by Ethernet cable only.
When I asked about wifi, I was told they were wiring the building now for it. Another day, someone else said they had a six year contract for Internet that was ending this month. My husband said, since they don't provide wifi why didn't you get another provider in for that? The man didn't have an answer. The reality, here is a business that isn't truthful. I have a problem with that. A business is as good as its word,
In 2013, with fewer computers and more tablets, wifi should be available. They are technology challenged. The Hilton on the next street not only provides wifi, but lets anyone use it. When we were checking out, I asked if she could check us in for our flight and print our boarding passes. She asked why we couldn't check in. THEY DON'T GET, IPADS DON'T WORK WITH ETHERNET CABLES.
NO SAFE. That meant I had to carry my backpack everywhere. We weren't going to leave medications, passports and electronics laying around unsecured. Very inexpensive to install. Very convenient for guests. That must be why most hotels and cruise ships have them in all of their rooms.
Sweeping views. Perhaps if you are lucky enough to get an apartment on the water side. We overlooked the convention center and could see mountains in the distance. They are correct when they say the balcony is large, at least ours was. But, if you are on the front of the building, you had better enjoy the smell of exhaust from passing vehicles while you are outside on the large balcony,
DVD player. Not in our apartment. The television in the main area is small. I asked our friends if they wanted to borrow my binoculars to watch the television in their room, it was that small. All we had on our room was an outlet on the wall and what looked like a cable outlet. No television in the second bedroom. Actually, nothing but two twin beds, two night stands one functioning lamp and a closet. Nothing else in there. Our bathroom was not connected to our room and didn't have a spa. There was a spa tub in the bathroom connected to our friend's room. They had the same furnishings in their room.
I found the bed to be very firm, but comfortable. We had extra long twin beds. The extra length was good for my tall husband. The pillows were very hard. There was one pillow on each bed. The same. The two additional pillows in the closet, the same. It would be nice if the other pillows were soft so people could choose what worked for them. Our friend slept on a rolled up bedspread and towel as the hard pillow was painful for him.
There is a real kitchen with nice appliances. We had one frying pan and two small saucepans. Might work if you were one person. Didn't work for 4 of us. There weren't enough plates or glasses. They didn't match.
There was a washer and dryer. We didn't use it during our stay.
Since this isn't a hotel, they will charge you $100 if you call for something after hours, 9 pm, and it isn't an emergency.
There is one parking spot per unit. But, don't think you have access to it.,only if you pay $10 per night.
There is a pool. We didn't use it, but there is a 2$ charge per towel.
We used the reception lady to book our transfer from and back to the airport. She made an error on the return. Mistakes happen. The problem occurred when we went to reception to find out where our ride was. Sara was less than helpful. She didn't want to be bothered calling, though I gave her little choice. I'll skip the painful details. We eventually got the ride to the airport. With the rates they are charging, the staff should be willing to help especially when they made the mistake.
Security video. Not that we saw. The only security was the use of a key fob to enter the building and to use the elevator. Not what they advertised, but not bad. Though, I saw quite a few people walk in when other people were entering or leaving the building. Secure?
I could go on, but I hope you get the picture. The bottom line, it was a large two bedroom apartment. We were there three days. It wasn't worth the aggravation. They nickel and dime you every time you turn around, after charging a considerable amount for the room. Oh, forgot something at home, such as a toothbrush. They have a list of items, and what they cost. For what they charge, walk down to the grocery store and buy it. Most hotels provide that for free.
If you want a large space with minimal furnishings, no technology, exhaust fumes on your big balcony, guest services who are cold and don't want to help solve the problem, but just want you to go away, people who don't tell you the truth.... Then this is the place for you. Personally, I'm going somewhere else the next time I'm in Cairns.

Room Tip: Try the Hilton.
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Gneiss1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Piermonde Apartments, responded to this review, November 3, 2013
Thank you for taking the time for your review after your recent stay with us at the Park Regis Cairns. We appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay.

Your comments have been received and addressed with the relevant departments and staff members.
As discussed with you while you were here, we are also in the process of renewing our contract with an new internet provider, with installing of Wi-Fi in the near future.

Again, thank you for bringing these matters to our attention.

Yours sincerely


Wayne Booth
General Manager
Park Regis Hotel Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 14, 2013

While combining a conference at the Cairns Convention Centre and a family holiday afterward we stayed at the Piermonde Apartments. I cannot speak highly enough of the service and the 2 bedroom apartment we stayed in. Big airy apartments with great facilities. The kids loved the pool, the wife loved the views and the the family had a great time overall. Thank you to the Piermonde staff for making our stay a memorable one.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Piermonde Apartments, responded to this review, October 17, 2013
Dear Sean C
Thank you for your positive feedback on your recent stay with us. It is pleasing to know that you enjoyed your stay, found our facilities good and that our staff where helpful throughout your stay. We are glad that you and your family had a great holiday
I will share your positive feedback with our staff and thank you once again. I look forward to welcoming you again when next you choose to visit Cairns.

Kind Regards
Wayne Booth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
131 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed October 6, 2013

Huge airy apartments overlooking the wharf and inlet with a large balcony. We stayed in a 3BR apartment, 2 bathrooms, separate laundry. The living area was massive with a full kitchen and dishwasher. Other apartments in the building have permanent residents. The pool was great and well used. Easy walk to the convention centre, the pier and the Esplanade. The room was serviced daily.

We were lucky enough to have someone on reception when we arrived as we did not see anyone for the rest of the time that we were there. This is not actually a problem as you just go to reception next door in the hotel part, although there is no sign alerting you to this and you cannot access the building without your key and toggle. Staff were friendly and helpful.

Again, lack of wi-fi is a common annoyance in much Australian accommodation - it should be available and included in the rate. Also, there were other extra costs that should just be incorporated in the tariff - $10/night for a car, $2 for a pool towel, $1.50 a bag for storage (we were fortunate to have this waived/ignored by the staff member on duty)

Comments about the beds being hard are correct!

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Piermonde Apartments, responded to this review, October 17, 2013
Dear Melb Tripper
Thank you for your positive feedback on Trip Advisor on your recent stay with us. It is pleasing to know that you enjoyed your stay, found our facilities good and that our staff where helpful throughout your stay. We are currently looking at installing WIFI to the property. We are also in the process of replacing the hard beds.
I will share your positive feedback with our staff and thank you once again. I look forward to welcoming you again when next you choose to visit Cairns.

Kind Regards
Wayne Booth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

We were very happy with our stay at Piermonde. Only stayed one night during the week, but would have loved to have stayed there longer. Requested an early check in. The room was ready when we arrived. Did not have to use the Park Regis reception as Peirmonde reception was staffed. The service was great. Our room was poolside which was fantastic as the pool area was immaculately presented. Would have been better though if the spa was heated slightly as even though the air temperature was warm 29degrees, the pools were still freezing. The bathrooms and walk in wardrobes were huge. Loved the size of the 2 bedroom apartment and the storage. Impressive. There were a couple of minor issues, eg. curtain rods to close and open curtains were broken and could do with a retouch of paint in some areas. But none of these little issues were a problem. As we booked a lower level room, we definitely got value for money. Would recommend the poolside apartments to families. Right next to Wharf 2 at the Marina and the convention centre. Walking distance to Lagoon and Esplanade. 5 to 10 minutes depending on which way you go and if you have someone with little legs with you.

Room Tip: Poolside suitable for families. The outlook is nice enough. If you want a water view from the apa...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rochelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Piermonde Apartments, responded to this review, September 16, 2013
Dear rochellet

Thank you for taking the time for your review on Trip Advisor after your recent stay with us at the Park Regis Piermonde Cairns.

It is pleasing to know that you enjoyed your stay, found our facilities good and the staff where helpful.
I will share this positive feedback with our team members.

Park Regis Hotel Cairns is strongly committed to providing a high standard of facilities and customer service and we very much value your positive comments

Again, thank you for your kind words and we hope that we may have the opportunity to welcome you back to the Park Regis Piermonde Apartments Cairns in the near future.

Yours sincerely

Wayne Booth
General Manager
Park Regis Hotel Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville
1 review
4 of 5 bubbles Reviewed August 27, 2013

Awesome facilities. Reception staff a little overwhelmed at check-out time.
$10 daily carparking fee a little unexpected. A little disappointing that room service didn't locate & return my Iphone charger left plugged into the wall socket... otherwise, an awesome place to stay : )

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Helen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Piermonde Apartments, responded to this review, September 16, 2013
Re: Recent Stay at Park Regis Cairns

Dear spaciousandairy

Thank you for taking the time for your review on Trip Advisor after your recent stay with us at the Park Regis Cairns. We appreciate your feedback and sincerely apologise for any inconvenience caused during your stay in regards to your charger.

Your comments have been received and will be investigated / Addressed fully with the Housekeeping department. I thank you for bringing this matter to my attention.

Park Regis Hotel Cairns is strongly committed to providing a high standard of facilities and customer service and we very much value your comments and views in this instance.

Again, thank you for bringing this matter to our attention and we hope that we may have the opportunity to welcome you back to the Park Regis Hotel Cairns in the near future.

Yours sincerely


Wayne Booth
General Manager
Park Regis Hotel Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Piermonde Apartments

Property: Piermonde Apartments
Address: 2-4 Lake St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #9 of 89 Specialty Lodging in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Piermonde Apartments 4*
Number of rooms: 17
Official Description (provided by the hotel):
Piermonde Apartments boasts some of the largest guest rooms in Cairns - making it the perfect choice for families and small groups in particular.Renowned for its spacious, stylish and superbly appointed 2 and 3 bedroom self-contained, air-conditioned apartments, this is a truly unique apartment hotel offering guests luxury and comfort in the heart of Cairns.All apartments feature huge bathrooms, spa or jet bath, full kitchen and laundry facilities, broadband internet, DVD players and video security intercom. Guests can enjoy the tropical sun from the privacy of their own oversized balcony with sweeping views across Cairns’ waterways and hinterland.Hotel facilities include outdoor spa, pool, BBQ and sundeck area. The 17-storey apartment hotel also provides undercover secure parking, business services, guest laundry, dry cleaning service, safe, luggage storage and tour booking expertise.Piermonde Apartments is located a leisurely stroll from Cairns’ famous Esplanade, Reef Casino, Marlin Marina and Night Markets as well as quality restaurants, shops and bars, ensuring handy access to all the delights this region has to offer. For guests attending tradeshows, conferences and other events, Cairns Convention Centre is conveniently located directly across the street from the hotel.With the hotel’s fusion of luxury, home comforts and a sought after Cairns harbour foreshore location – you may never want to leave Piermonde Apartments. ... more   less 
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