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“Lovely place, when in Cairns this is the place”

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Central Plaza Apartments
Ranked #57 of 83 Specialty Lodging in Cairns
Reviewed July 23, 2013

After arriving in Best Western Apartments with my husband, we knew that this was a very good choice to stay here. Our one bedroom apartment was spacious, very clean and cozy. Big plus to well equipped kitchen and other facilities. This place after all our travels was just what we needed to relax and recharge. Bed and furniture were of very good quality, free internet, air con, nice LCD television. The pool here is great, very large and it was very nice to spend time just relaxing around the pool. Staff was very helpful and friendly, they recommended places to see, where to go what not to miss in Cairns. You can book through them any attractions. The location is perfect, you literally cross the street and see the shore, where is a nice walk on the Esplanade, which will take you right in the city center where you find all the restaurants, market and the beautiful lagoon. Thumbs up for this place, we will stay here again in the future

  • Stayed: July 2013, traveled as a couple
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2  Thank Stepanka N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 - 49 of 77 reviews

Reviewed July 15, 2013

The room was OK but there are serious problems with the management staff. As other reviews have noted, on arrival the security gates were locked. This was very confusing and the management think it is blatantedly obvious how to enter. They don't put themselves in the shoes of someone arriving in the dark after a long journey and expecting to be able to drive in as is usual. Then, any small request was met with confrontation and aggression. These people don't seem to be familiar with the term customer service and treat customers with contempt. Very bad attitude soured our trip. Look at their responses to negative reviews. Anyone who makes a legitimate complaint is responded with a tirade of abuse as if it is their fault. Message to management: "the customer is right". If you can't understand that then get a new job.

  • Stayed: July 2013, traveled with family
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7  Thank L W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

Stayed with my wife and two daughters for holiday for 3 weeks. Two bedroom apartment was on the ground floor with both doors entering green lashes gardens with palm trees, shrubs and tropical plants. My daughters could play in the garden and enjoy the oversized pool. It is well equipped with BBQ, wending mashing, etc… The place has more of a resort feel to it comparing to a classical Hotels. Apartments are very large and clean, fully equipped kitchen and laundry, too. High quality queen beds. Split air con, LCD TV, free internet are all marks of a good value. Staff was very friendly and helpful with good knowledge of local attractions. Although, facing the main road it was not noisy at all. Fantastic location, only 2min to promenade, and short walking distance to centre of happening in Cairns with the best restaurants, night market and famous Lagoon facing the Marina and Casino. Definitely would stay again.

Room Tip: lowest floor rooms - direct contact to nice garden
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  • Stayed: March 2013, traveled with family
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1  Thank Julius S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

Arrived at 10 pm to find that the place was locked up and reception closes at 6 pm. That's right folks, 6 pm. "Guests" have to ring a mobile number to get in. No phone or intercom is provided. What sort of service is this? None. Later, the manager was exceedingly rude and aggressive towards me. In all my years of travel around the world I have never encountered such surly and beligerent hotel staff. This guy has a poor attitude and no clue about customer service. He made Basil Fawlty look courteous. There are plenty of other places in Cairns where staff are civilised and reception is open.

Stayed: June 2013, traveled on business
3  Thank None B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Motel M, General Manager at Central Plaza Apartments, responded to this reviewResponded June 26, 2013

Speaking to our night manager, I am trying to understand what happened. Our night manager find you at the reception, which is located inside the complex. You were bashing on the reception door, which created a horrible noise shortly after 10:00pm. When he understood you tried to check in, he informed you, that this is not the way to do it. Instead, you should dial the number displayed on the entry door or use intercom displaying digital instruction what to dial for late check in. I do not know how you got in, without reading those instruction, but if you missed those highly visible lighted displays at the gate, no problem, they are displayed on the reception door ones more, just where you were standing. I am Sorry, I will never understand, why you have chosen to bash the reception door, thus, disturbing other guests, whom were concerned next day in the morning…
We can only hope, you had a good sleep.
Management

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Reviewed May 19, 2013

Stayed for 3 nights Mid May, 2013, great location, great staff, exceptionally clean room and very spacious with everything you would need for self catering. Plenty of restaurants close by and a nice stroll along the esplanade to the major restaurant/shopping area with plenty of choice for all. Will be going back as soon as possible !

  • Stayed: May 2013, traveled on business
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1  Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Motel M, Manager at Central Plaza Apartments, responded to this reviewResponded May 23, 2013

Thank you your review regarding your recent stay with us.
Your business is very important to us and we value your feedback.
We are so please we could provide you with a superior experience during your recent visit and look forward to welcoming you back when you next visit Cairns.

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Reviewed May 9, 2013

We visited the central plaza apartments in December 2012 for a family holiday. We had a downstairs 2 bedroom apartment right next to the pool. It was very spacious and served our need perfectly. A nice touch was the little Christmas tree they put in the kitchen.

Everything you need is provided in these self-catering apartments. Cooking appliances, crockery and utensils and a utility room with washing machine.

The location is great, just a short walk to the promenade and even though there is building work going on across the road, it never bothered us. The apartments are next to a main road, however again, it didn't bother us and there didn't seem to be many people walking past.

The pool and patio area were always quiet and we enjoyed it to ourselves most days. There are several loungers and 3-4 tables with chairs. The pool was lovely and kept the heat from the day through to late evening. It was kept tidy and there were even a few Christmas decorations to make us feel festive.

All in all I would definately stay again, though I would advice on a couple of points;

We booked 2 trips through the reception at the apartments, and both times they were done wrong - from experience I would probably advice doing it through an agent who knows their way around a computer system.

I know one should expect a certain amount of wildlife in Australia, however a word of advice, especially if on the ground floor. There were lots of tiny tiny ants in the apartment, especially in the kitchen, coming through the air con system by the looks of it. They absolutely covered any bit of food that was left uncovered, so don't leave anything out...especially the sweet stuff. They even managed to get into cereal packets. Keep everything in the fridge or tied up tight.

Lastly, and I don't know if it was just our room, but it was very dusty. Skirting boards, window ledges, photo frames looked as though they hadn't been cleaned in some weeks and under the beds hadn't been hoovered properly. In the wardrobe was a great big clump of hair. It's a shame, because this is the only thing that let down a great place to stay.

Would stay again and recommend.

  • Stayed: December 2012, traveled with family
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1  Thank CHSM01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

A pleasant find and surprise at the bottom end of Lake Street near the hospital. The unit was a one-bedroom with a balcony overlooking Lake Street. Room pleasant and well maintained. The pool are is very nice and looks like it may have recently been renovated. Only downsides were the noise from the building site across the road (new hospital) and some road noise which lessens in the evenings. Would recommend to those who want space but don't mind a walk into town (takes about 10-15 minutes - a leisurely pace). Reception very helpful. No breakfast available on site (unless you do yourself) and water pressure in shower could be better.

Room Tip: If noise a problem suggest requesting room at back. Also no lift for those who don't like stair...
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  • Stayed: April 2013, traveled as a couple
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Thank Ronald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Motel M, Manager at Central Plaza Apartments, responded to this reviewResponded May 23, 2013

Thank you for your review regarding your recent stay at our property and we are pleased you enjoyed your stay.
As our apartments are self contained with full cooking facilities we do not offer breakfast although we do provided in the apartments a list of breakfast options including a breakfast delivery service if you so wish.
Your feedback about your stay and how we can improve, will helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

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Additional Information about Central Plaza Apartments

Address: 255-257 Lake St, Cairns, Queensland 4870, Australia (Formerly Best Western Central Plaza Apartments Cairns)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #57 of 83 Specialty Lodging in Cairns
Price Range: $106 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Central Plaza Apartments 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Your hotel in Cairns. We have 1&2 bedroom holiday apartments in the centre of Cairns. ... more   less 
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