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“Unbeatable Customer Service - small is beautiful!”

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Tropical Heritage Cairns
Ranked #13 of 64 Hotels in Cairns
Certificate of Excellence
Ireland
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Unbeatable Customer Service - small is beautiful!”
4 of 5 bubbles Reviewed July 12, 2013

Tropical Heritage Cairns is quite remarkable in so far as the customer service was absolutely top class. It is a small hotel with approx 40 rooms and is spotlessly clean. It is not trying to be a posh hotel. It doesnt have a bar or a restaurant but it is probably all the better for that. It is perfect for anyone wishing to stay in Cairns, either as tourists or on business. We were a group of 8 people attending a conference and we couldnt have been looked after better.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claire12126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, July 26, 2013
Hi, so glad you all managed to return to the Emerald Isle safely, and thank you for your generous comments .
Your group was so much fun, it was like having friends stay.
Thank you for taking the time to write a review, it is appreciated.
kindest Regards
Rosemary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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489 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • French first
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English first
Cairns, Queensland, Australia
2 reviews
5 of 5 bubbles Reviewed July 10, 2013

Great place, thanks Rosemary, a must stay place close to everything near the Cairns centre all the shops and the rail station We will return to the Heritage on our next trip to town.Great selection of breakfast goodies to start the day, and good off street security parking, what more would you want.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, July 26, 2013
We do appreciate your comments, and compliments, it makes it all worth while when people like your selves are so complimentary.
We are glad you enjoyed your stay and we do hope to see you again some time in the future.
Rosemary
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Bolwarra, Australia
Level Contributor
101 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed July 10, 2013 via mobile

Lovely homely hotel! Very helpful reception staff! Our room was an apartment on the third floor and was clean and not affected by any noise from other rooms or outside! Only downside was the area for making tea etc was very tiny! Recommend if you don't mind a walk to town and waterfront!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rebecca50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, July 26, 2013
thank you foryour comments about our homliness, we od not try to be anything more than a friendly, small Hotel where our guests are the most important.
we appreciate your comments and are glad you enjoyed your stay.
Rosemary
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Napa, California
Level Contributor
75 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed July 8, 2013

Although our reservation was described and booked as a 2-bedroom "suite" with kitchen, it turned out that it was simply two hotel rooms joined by a common door. The "kitchen" was a small sink, microwave, small fridge and 2-person table.
The rooms were clean but Spartan. Nice location and reasonable rate, just not up t on-line description.
Hotel staff very pleasant and accommodating.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ElZid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, July 26, 2013
Thank you for your time to write a review, we have the rooms like this to give privacy for those guests who use these rooms for extended families.
We find that they are a popular and economical way of accomodating up to 6 people, with 2 bathrooms, 3 TV's and more than adequate beds, with some facilities for having meals in your own room.
It is disappointing that you did not find them to your satisfaction
Rosemary
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Erie, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 5, 2013

The Tropical Heritage is a great place to stay. The staff there were friendly and greeted us every time they saw us. They have a grill on the patio that they let guests use, opening up their "kitchen" area so that we had access to silverware, plates, napkins, condiments, and so forth. When we went to see the ocean, they gave us beach towels to use. Breakfast was included with our stay and offered a variety of healthy options (cereal, toast, yogurt, milk, juices, oranges, bananas). The rooms are clean and comfortable. We really enjoyed our time there and highly recommend it!

Room Tip: Ask for the rate to include breakfast. I don't know if there's a fitness facility. We were...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, July 22, 2013
Thank you for yur comments, it is great to know when guests have been able to enjoy the facilities we have.
we do not pretend to be big and flashy but we do try hard to please and offer facilities that can be enjoyed.
Rosemary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
66 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed July 5, 2013

If you're passing by Cairns and need a central hotel close to the Esplanade within reasonable budget, then the Esplanade is your hotel. Don't expect much though. In my opinion, it's overpriced for what it is but the most important thing is that it's clean. Skip their breakfast and hit the Esplanade instead.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joellehaddad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Public Relations Manager at Tropical Heritage Cairns, responded to this review, July 22, 2013
Thank you for taking the time to write a review, we do try to please everyone, but sometimes this is not possible, it is a pity you were disapointed, maybe another time we can do better, we appreciate your comments about cleanliness this is something we do pride ourselves on.
rosemary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Level Contributor
169 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed June 21, 2013

Tropical Heritage is in a great location, a short walk to the Esplanade, and close to the main shopping area and markets. The room was clean and comfortable, and the staff extremely friendly and helpful, and booked our airport shuttle bus for us. There is a nice breakfast room and outside seating area.The price was extremely reasonable for inner Cairns.

Our only complaint, and it's not the fault of the hotel in any way, is that it was extremely noisy. Our room overlooked the car park, and there is a backpackers on the next corner, and the guests there stayed up all night, at least for the three nights we were there. We had to get up at 3.00am to catch the airport shuttle at 4.00am, and they were still partying.

The hotel is excellent, and the only reason I've only given it a rating of 4 was the noise from elsewhere.

Room Tip: Don't get a room overlooking the car park - southwestern side.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pasqualie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, June 24, 2013
Thank you so much for your review, we appreciate your comments.
We are glad you enjoyed your time in Cairns, and that we were able to assist you.
i do understand your feelings about the noise from the backpackers,this has been kept to a minimum recently where the Freemasons building normally blocks anything out.
Hopefully we will see you once again in Cairns
Regards
Rosemary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tropical Heritage Cairns

Property: Tropical Heritage Cairns
Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Cairns
#4 Spa Hotel in Cairns
#5 Family Hotel in Cairns
#7 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

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