Everything was excellent bed, room cleanliness,,close to Esplanade,bus to city centre. Rosemary was so friendly and obliging. Would definitely stay again.More
Everything was excellent bed, room cleanliness,,close to Esplanade,bus to city centre. Rosemary was so friendly and obliging. Would definitely stay again.MoreShow less
Thank you for your review, we really appreciate your comments, suggestions and advise that we are continuing to upgrade the Heritage to make it #1 in Cairns, the same rating as the Madang Resort and Kalibobo Village enjoy in Papua New Guinea which we hope will be your next destination!
I stayed here for 3 nights in August and was very impressed. Rosemary is a lovely lady who genuinely cares about her guests. She helped out with booking trips and even drove me to an early morning pick up. My room was always very clean and the bed jwas very comfy. The hotel is in a great, quiet location. Cant recommend it enough.
We are very luck to have Rosemary Robertson as our Manager assisted by Cynthia Bubner both of who are exceptional people backed by a fantastic staff. We look forward to seeing you again in the future.
Friendly, helpful staff, place was clean and tidy, comfortable beds, slightly out of town which is good as it was quieter and still not far at all to walk into town and restaurants/shops.
This is the third time we stay at this hotel.
- Reasonable size & price (even has a balcony)
- Really clean
- The bed and blanket are really comfy (better than some 5 stars hotel we've been in - I won't mention their names)
- The blanket doesn't make noise when you move - best feature!!!!!
However, the main reason we keep coming back was not the room or stuffs like that. I'm not sure you can find a second hotel offering truly personal service like this one. Here is why.
We arrived at about 4pm. We then decided to go on a sunset cruise. Rosemary (the hotel manager I think) help us called around asking for the best price.
Later that night (9pm or something), we decided we want to go to Kuranda by train and coming back by Skyrail. Rosemary again helped us book the tour. However, we couldn't drive there (Skyrail and Train station are miles apart). She offered to drop us off at the station and then pick us up at the Skyrail. All completely free of charge. It's unbelievable.
Honestly, if you can find something wrong with the service then you must be extremely picky.
The manager, Rosemary, could not have been more helpful during our stay. Not only were we greeted with a friendly smile when we arrived at 09.00 after our overnight flights from England but we were soon recommended various trips that we could take the following days. My wife had broken a tooth on the plane and Rosemary attempted to arrange for a dentist to see her but it being a holiday weekend this had to wait until Monday. When an appointment had been made, Rosemary drove her to the Dentist herself - soemthing that she did not need to do.
The rooms were very comfortable, clean and very well appointed. The staff were always polite and willing to converse.
We have no hesitation in recommending this centrally located hotel to anyone who is visiting cairns.
I was delighted to read of your satisfaction experienced during your stay at the Cairns Heritage. Rosemary is a unique individual, she consistently greets our guests with a smile and is always ready to go the extra mile to make sure our guests enjoy their stay in Far North Queensland. Anyone that lives in the tropics is aware that cuts on coral can become infected very quickly, Rosemary knows this having lived in the tropics for so long. I hope you can return home impressed tell your friends and perhaps return! - Sir Peter Barter
We spent three nights with Heritage, the experience was extremely impressive. The room was reasonably comfortable and clean for the price. What impressed us most was, however, the hospitality of the manager and staff. The manager was so nice and kind, she chatted with us just like friends, and gave us sincere suggestions on our travel plans. After knowing that we got scratched by the coral reef, she immediately found us some special spray to use and gave us advices, which made us feel so touched. There were still many other occasions that we were impressed by the hospitality of the manager and staff. The short stay with Heritage was really memorable thanks to its kind manager and staff.
i am pleased you found Cairns Heritage impressive and well priced. I am very proud of Rosemary and her fantastic staff and hope that you will return. - Sir Peter Barter