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“Worst Motel accommodation Ever Experienced”

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Cairns City Sheridan
Ranked #61 of 64 Hotels in Cairns
TAMWORTH NSW
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Worst Motel accommodation Ever Experienced”
1 of 5 bubbles Reviewed May 23, 2008

I have travelled all over the world, but my experience at the Comfort City Sheridan Inn at Cairns, was by far the worst ever. Firstly, my booking was not recorded, then I was charged twice for the same room which has partly been reimbursed to date. There were never any staff present in the reception area when I needed assistance from them. I ended up staying in two separate rooms over the weekend, as there was no record of my stay the previous night or that a booking was ever made. There were renovations being done on the motel, the noise during the day was unbearable. The airconditioning unit in our room made such a continual loud noise that we could not sleep at all at night. When we came down to the motel's restaurant in the morning expecting to be able to get a cooked breakfast, we were told by The Comfort City Sheridan Inn's staff that we would have to walk down the road to another motel who provided cooked meals. We decided to stay at the Comfort City Sheridan and have coffee and toast, which was cold and we were charged $25.00 extra for the breakfast. On my return to my home in New South Wales, I rang the motel to arrange a reimbursement of the motel charges debited to my card, but was frustrated at the lack of understanding of the situation. The receptionist was so rude on the phone by saying "There is no need to go off about this". A very frustrating and unforgetable experience. I would not recommend this motel to anyone but will pass on my bad experience to all I come in contact with.

  • Liked — hated everything.
  • Disliked — No friendly, caring staff
  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank HEIJELDI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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301 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Amsterdam
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed April 5, 2008

The hotel was the worst hotel I have stayed at. I know it's not an expensive hotel but to have pubic hairs, unremoved garbage, insect or animal droppings, dirty towels left in the room is unacceptable. Everyone knows when you go to a hotel you should not detect the person that used the room before you. We had left the room after dropping our bags off to go to the city. When we came back, reception was closed so we could not complain. We took pictures of the room and when we complained to reception in the morning when we checked out, they were not very helpful and did not want to give a discount or at least do anything more than say sorry. It was really really dirty! It was as if the cleaning staff only prepared half the room. I came home and wrote an email to Comfort Inn but they were sticking with the stories of their staff while I had pictures to validate my claim. They said we should have complained right away and would have moved us to another property but how could we if their reception was closed so early. They refused to do anything helpful or offer a discount and have not acknowledged the photos. I have never written complaint letters but this place is seriously not hygienic nor livable and it's a smack in the face when management is on the side of the staff. I hope you enjoy the photos and avoid staying at the hotel especially if you have children.

  • Liked — Nothing, please don't go there even if the price is good.
  • Disliked — Hygiene and Customer Service
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SharonNetherlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cairns hotels

La Plata, Maryland
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed January 1, 2007

Clean, comfortable with a friendly staff. It is a 15-20 minute walk to the reef terminal and the Central Train station. There is a bus stop one block away. Hotel offers a free shuttle service from the airport but a taxi will cost only $15 AUD.

The rooms are medium sized and fine for two people. The shower curtain in our room was too short which led to a water mess until we learned to decrease the water pressure and aim the shower head the opposite direction.

The staff was very friendly and gave us several great tips for tours and local knowledge. We would definitely stay here again.

One con: No elevator and no staff to carry your bags. We were on the third floor but this was not a problem for us.

  • Liked — The friendly staff
  • Disliked — No elevator
  • Tips/Secrets — Use TripAdvisor - it works!
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank imakebeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gifford
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed March 23, 2006

I stayed here for one night in March 2006 while passing through Cairns. The hotel run a free shuttle service to the airport so this was handy. Reception were very helpful and friendly and could also do tour booking although I did not use any. The room was quite large and clean but seemed a bit older and dated. It had a TV, small fridge etc. The ensuite bathroom was ok but cramped. There was a small balcony with tables, chairs which I did not use. The room has air con and a fan. The hotel has a small pool but it did not look very great. The hotel is bit further out than some - about 15 mins walk to Cairns Central shopping/railway or esplanade. I would consider using again. It was not fantastic but perfectly adequate for my needs.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DaveGifford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cairns City Sheridan

Property: Cairns City Sheridan
Address: 157 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Best Western)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #61 of 64 Hotels in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cairns City Sheridan 3*
Number of rooms: 31
Official Description (provided by the hotel):
City Sheridan is located close to the city center of Cairns, regarded one of the most popular hotels in a region that is viewed to be a must visit destination in the world. Cairns is surrounded by lush rainforest, beautiful tropical waters and scenery that has to be seen to believe. Staying with us at the City Sheridan you will be located within a 10 minute walk to Cairns best city attractions including; Cairns central shopping center, large number of world renowned restaurants catering for all cuisines, plenty of lively bars and clubs, Cairns Civic Theater, Cairns Convention Center, Cruise Ship Terminal, Bus Terminal, Museum, Arts Gallery, Train Station, Reef Fleet Terminal and the Reef Casino. City Sheridan is also only a 5 minute drive from the airport. ROOMS Our rooms are large in size and cleaned daily. We offer free wireless internet throughout the hotel. All rooms have their own private bathroom and balcony that opens the rooms to the wide open tropical weather and scenery. For in room entertainment your room has a 32-inch TV with free in house movies. Other inclusions is a microwave, fridge with mini-bar, iron and ironing board, hairdryer, safe, tea and coffee making facilities, and a desk with chairs. Your balcony is furnished with a table and 2 chairs. FACILITIES City Sheridan facilities include a tropical outdoor swimming pool with cascading waterfall, tour booking desk, guest laundry, and onsite car parking. City Sheridan also has the Sheridan Lounge Bar, a great place you can meet other travelers and share your stories while enjoying a beverage. The Sheridan Lounge Bar also has a computer terminal with free printing facilities. SHERIDAN RESTAURANT Sheridan Restaurant serves continental breakfast buffet daily from 7:00 am through to 10:00 am. Enjoy your morning breakfast poolside in the company of tropical palm trees and a cascading waterfall. SHERIDAN LOUNGE BAR: After a day out enjoying all the fantastic adventures that the Tropical North Queensland has to offer, relax pool side with a drink chosen from our large selection of beers, wines and spirits. TOUR DESK: City Sheridan tour booking agents are always available to help you through the large variety of adventure options. Great Barrier Reef, Cape Tribulation, and the Daintree are just a couple of the more popular attractions, and for the thrill seekers; skydiving, bungee jumping, hot air-ballooning, or white water rafting might be more your style, with over 200 adventures on offer, there is definitely something for everyone. CHECKING IN: Reception is open from 7:00 am to 9:00 pm daily. If you are arriving after 9:00 pm, the phone that is located on the front reception doors will direct call an after-hours service. If you are arriving after 9:00 pm, please let us know. ... more   less 
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Also Known As:
Best Western City Sheridan Hotel Cairns
Comfort Inn Cairns
Cairns Comfort Inn

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