I have travelled all over the world, but my experience at the Comfort City Sheridan Inn at Cairns, was by far the worst ever. Firstly, my booking was not recorded, then I was charged twice for the same room which has partly been reimbursed to date. There were never any staff present in the reception area when I needed assistance from them. I ended up staying in two separate rooms over the weekend, as there was no record of my stay the previous night or that a booking was ever made. There were renovations being done on the motel, the noise during the day was unbearable. The airconditioning unit in our room made such a continual loud noise that we could not sleep at all at night. When we came down to the motel's restaurant in the morning expecting to be able to get a cooked breakfast, we were told by The Comfort City Sheridan Inn's staff that we would have to walk down the road to another motel who provided cooked meals. We decided to stay at the Comfort City Sheridan and have coffee and toast, which was cold and we were charged $25.00 extra for the breakfast. On my return to my home in New South Wales, I rang the motel to arrange a reimbursement of the motel charges debited to my card, but was frustrated at the lack of understanding of the situation. The receptionist was so rude on the phone by saying "There is no need to go off about this". A very frustrating and unforgetable experience. I would not recommend this motel to anyone but will pass on my bad experience to all I come in contact with.
- Official Description (provided by the hotel):
- City Sheridan is located close to the city center of Cairns, regarded one of the most popular hotels in a region that is viewed to be a must visit destination in the world. Cairns is surrounded by lush rainforest, beautiful tropical waters and scenery that has to be seen to believe. Staying with us at the City Sheridan you will be located within a 10 minute walk to Cairns best city attractions including; Cairns central shopping center, large number of world renowned restaurants catering for all cuisines, plenty of lively bars and clubs, Cairns Civic Theater, Cairns Convention Center, Cruise Ship Terminal, Bus Terminal, Museum, Arts Gallery, Train Station, Reef Fleet Terminal and the Reef Casino. City Sheridan is also only a 5 minute drive from the airport. ROOMS Our rooms are large in size and cleaned daily. We offer free wireless internet throughout the hotel. All rooms have their own private bathroom and balcony that opens the rooms to the wide open tropical weather and scenery. For in room entertainment your room has a 32-inch TV with free in house movies. Other inclusions is a microwave, fridge with mini-bar, iron and ironing board, hairdryer, safe, tea and coffee making facilities, and a desk with chairs. Your balcony is furnished with a table and 2 chairs. FACILITIES City Sheridan facilities include a tropical outdoor swimming pool with cascading waterfall, tour booking desk, guest laundry, and onsite car parking. City Sheridan also has the Sheridan Lounge Bar, a great place you can meet other travelers and share your stories while enjoying a beverage. The Sheridan Lounge Bar also has a computer terminal with free printing facilities. SHERIDAN RESTAURANT Sheridan Restaurant serves continental breakfast buffet daily from 7:00 am through to 10:00 am. Enjoy your morning breakfast poolside in the company of tropical palm trees and a cascading waterfall. SHERIDAN LOUNGE BAR: After a day out enjoying all the fantastic adventures that the Tropical North Queensland has to offer, relax pool side with a drink chosen from our large selection of beers, wines and spirits. TOUR DESK: City Sheridan tour booking agents are always available to help you through the large variety of adventure options. Great Barrier Reef, Cape Tribulation, and the Daintree are just a couple of the more popular attractions, and for the thrill seekers; skydiving, bungee jumping, hot air-ballooning, or white water rafting might be more your style, with over 200 adventures on offer, there is definitely something for everyone. CHECKING IN: Reception is open from 7:00 am to 9:00 pm daily. If you are arriving after 9:00 pm, the phone that is located on the front reception doors will direct call an after-hours service. If you are arriving after 9:00 pm, please let us know. ... more less
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- Also Known As:
- Best Western City Sheridan Hotel Cairns
- Comfort Inn Cairns
- Cairns Comfort Inn