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“Highly recommended”
5 of 5 bubbles Review of Mantra Trilogy

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Mantra Trilogy
Ranked #26 of 64 Hotels in Cairns
Brisbane, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Highly recommended”
5 of 5 bubbles Reviewed January 4, 2014

My husband and myself stayed at the Trilogy over the New Year break for 7 nights. We had an ocean view room on the 6th floor. No complaints what's so Eva . The view for the fireworks on New Years Eve was a bonus just being outside our windows.... Hotel is walking distance to everything . Staff were excellent. Every single one we met always greeted us with a smile , always happy. So pleasing to see.... Room was great, clean when we arrived and nice and cool . Any extra requirements we needed we just asked the staff and they were happy and obliging.. A credit to them all .. No complaints but maybe a passing comment would be a few extra chairs/ lounges in pool area wouldn't go astray .. All good, we will be back - with the kids next time .. ( maybe an extra treadmill in the fitness room as well - but realistically this is not a complaint .. Well done Trilogy !!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 711Paul2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupert H, Manager at Mantra Trilogy, responded to this review, January 17, 2014
Dear 711Paul2014,

Thank you for taking the time to provide feedback on your recent stay.

We are very happy we were able to assist in providing you with a memorable holiday.

Please do not hesitate to contact us directly for any future reservations. We hope to have the opportunity to welcome you back to Mantra Trilogy again soon.

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,501 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (241)
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English first
Melbourne, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

We were in tower 2 - and we stayed here for New Years Eve.
Se were lucky to get a room which had a partial view of the esplanade facing onto Aplin street.
We were able to watch the firewworks perfectly from our room.
The rooms are in good condition and new, staff were really helpful.
We were able to leave our bags during the day of our checkout, and they offered to call us a taxi which was nice on our return from our day tour.
Would definitely recommend this hotel and would stay again in the future.

Room Tip: Tower two was good- not sure if you can get a front facing room of the esplanade but pretty sure you...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dominic L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupert H, Manager at Mantra Trilogy, responded to this review, January 17, 2014
Dear Dominic L,

Thank you for taking the time to write a review on your recent stay.

We are glad that you enjoyed your holiday here with us at Mantra Trilogy

Please do not hesitate to contact us directly for any future reservations. We hope to have the opportunity to welcome you back again soon.

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

My husband and I stayed at this hotel in the centre on Cairns in early December. The hotel is in a excellent location, close to lots of restaurants and the waterfront and the lagoon. A 5 minute walk to the marina where all the Reef Tours depart.

Check in was a breeze and we got a room with a lovely view as requested on the 11th floor. The pool located on level 3 was gorgeous, secluded, surrounded by lounges and palms and lots of fun to swim in.

The only let down was the housekeeping department. The room was not properly cleaned before we arrived. There were other peoples hair strands in the bathroom! We even paid an extra $22 for a service one day, but all that got us was new towels, toiletries and a made bed. Sad.

I expected the carpet to be vaccuumed and the bathroom mopped with disinfectant and the toilet bleeched and the tables dusted. And sadly they were not. I know this is not a five star resort, but a good housekeeping team can make or break a hotel and can easily be done- and be the factor to a repeat return for a customer.

So, Dear Mantra, please educate your housekeeping team on proper CLEANING, even if it takes a few more minutes than normal, the long term benefits outweigh the time taken.

On the second leg on our trip we stayed at the QT in Port Douglas. Yes, it costs more, but the rooms were SPOTLESS. Even the Curtains. I'll be returning back there for sure.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank earth_angel7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupert H, Manager at Mantra Trilogy, responded to this review, January 17, 2014
Dear earth_angel7,

Thank you for taking the time to provide feedback on your recent stay.

I apologise for the let downs in housekeeping, I have addressed your concerns with our housekeeping manager.

We hope to have the opportunity to welcome you back to Mantra Trilogy again soon.

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaithersburg, Maryland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 2, 2014

We booked a 2 bedroom apartment through www.visitcairns.com.au. We booked this through Heidi and she was most helpful, not only in finding this fabulous apartment, but also in booking our dive boat Taka. After a night on the live aboard dive boat, we asked if we could return to the same 2 bedroom apartment as we were so pleased with the view. They were unable to accommodate this request so instead upgraded us to the 3 bedroom penthouse! Two living rooms, a sitting room, kitchen, unbelievable bath (3 of them.) And best of all, the balcony wrapped around 3 sides of the building, on the 10th floor, with great ocean views. Everything was walkable so no need for a cab. I highly recommend this resort and definitely go through Heidi. She has lots of good and helpful suggestions!

Room Tip: Pay a little more for an ocean view. It's worth it!
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupert H, Manager at Mantra Trilogy, responded to this review, January 17, 2014
Dear Barbara D,

Thank you for taking the time to provide feedback on your recent stay.

We are very happy we were able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
55 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed January 1, 2014

Stayed in a 2 bedroom apartment over Christmas. The hotel is in a excellent location, 2 minutes walk to the Esplanade and centre of Cairns. The apartment was clean, spacious and well equipped. The staff in the hotel were very friendly and helpful. The only drawback for me was that my bedroom overlooked the Aplin St bat colony, the bats make a lot of noise when returning to their roosts' early each morning.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupert H, Manager at Mantra Trilogy, responded to this review, January 17, 2014
Dear Kevin B,

Thank you for your feedback, we appreciate you taking the time tell us about your experience.

We are glad that you enjoyed your stay with us and look forward to welcoming you back next year.

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brevard, North Carolina
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

This was the most luxurious resort that we stayed in while on our seven week plus New Zealand - Australia trip. I was very spacious with two bedrooms and two baths with a view of the swiimming pool and bay beyond. Everything was provided. The only negative was that there was only four of everything: four dinner plates, four soup or cereal bowls, four water glasses, four forks, four knives, four teaspoons, etc. and etc. So for two couples plus a two year old we were constantly having to wash dishes or run the dishwasher--an inconvenience to be sure. Otherwise, we had no complaints. The desk staff was especially helpful.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Quertosomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupert H, Manager at Mantra Trilogy, responded to this review, January 17, 2014
Dear Quertosomo,

Thank you for your review. We are very happy we were able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon.

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed December 24, 2013

Stayed at Trilogy for 7 nights in a pool view hotel room. Location is great, easy walk to everything you need in Cairns. Front desk staff very helpful and friendly. Lobby functional.

Room itself was large, but bathroom was tiny. (Shower door hits sink when opened, door to bathroom hits toilet...) Balcony was almost big enough to sit on if the chairs are against the windows! Room was clean. However, when hallways are sprayed for bugs, you might expect to find dead bugs on the floor the first night. But the same dead bugs two mornings later???
It may be hard to tell from the pictures, but if you are facing the pool, there is no privacy at all when the curtains to your room are open. You can see into other rooms and they can see into yours. Sadly, the only curtains are blackout curtains, so if you don't want strangers watching you move around, you have to close out the view entirely. Internet expensive. TV channels minimal.

Pool is big. Limited shade, limited lounges for such a large pool. No bar or meal service available poolside. No hotel restaurant, but there are plenty in easy walking.
They advertise covered parking, but in reality, there are very few spaces and most guests end up parking on the street.
Ocean view? This is Cairns, so it is a bay, not an ocean. The views are still nice as long as you don't expect waves to listen to or a sandy beach to walk on.
As long as you expect 3 star quality, and you get a good rate, you should be satisfied with your stay. I would stay again for the right price, but will try a one bedroom next time.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank penguin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rupert H, Manager at Mantra Trilogy, responded to this review, January 17, 2014
Dear penguin3,

Thank you for your feedback we appreciate you taking the time to tell us about your experience.

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Trilogy

Property: Mantra Trilogy
Address: 101 - 105 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Cairns
#17 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mantra Trilogy 4.5*
Number of rooms: 240
Official Description (provided by the hotel):
Mantra Trilogy is ideally located above the Cairns Esplanade within walking distance to some of Cairns best restaurants, the Reef Casino, Cairns Central Shopping Mall and the newly developed Cairns Lagoon. Offering open plan designed hotel rooms to spacious self-contained one, two and three-bedroom apartments all have cable TV, private balconies with views over the pool, surrounding mountains or ocean. Apartments offer the added convenience of fully-equipped kitchens and laundry facilities. Onsite guests can spend a lazy afternoon on the pool deck overlooking the ocean, cook up a barbeque on the resort lawns or enjoy an invigorating workout in the gymnasium. From the property you can stroll the length of the Esplanade, an area which has recently undergone a major re-development to include al fresco dining, parklands, BBQ areas and the Cairns Lagoon, a massive patrolled water-park that attracts both tourists and locals alike. Overlooking Trinity Bay and the parkland of Cairns Esplanade, Mantra Trilogy's premier location provides the perfect base to explore the markets, shopping, night life and restaurants of Cairns. ... more   less 
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Also Known As:
Mantra Trilogy Hotel Cairns

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