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“Not clean”
2 of 5 bubbles Review of Mantra Trilogy

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Mantra Trilogy
Ranked #27 of 64 Hotels in Cairns
Sydney, Australia
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Not clean”
2 of 5 bubbles Reviewed July 24, 2013

We booked at late notice and they offered a reasonable price.
At check in we where not told we had been given the disabled room, to be honest I wouldn't have knocked it back anyway but feel we should have been told.
The bathroom was not clean! There was a clump of hair on top of the shower drain, the shower curtain was dirty and didn't go to the floor or stop water covering the entire bathroom, the lighting in the bathroom was very poor and the exhaust fan didn't work. The toilet was dripping water out the back somewhere.
Security must be good because to get into our room we had to swipe our card 1.into car park 2. Into building 3. In lift 4. Into room foyer 5. Into room, pretty frustrating when carrying all your bags etc...
Parking was good with clearance for a 4wd.
Location is good.

At checkout no one asked if our stay was ok, so I didn't tell them it wasn't, I wrote it here instead.

Stayed July 2013, traveled as a couple
Helpful?
2 Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent J, Manager at Mantra Trilogy, responded to this review, October 22, 2013
Dear Andrew,
Thank you for your recent feedback and I am sorry that your stay did not fully meet your expectations.
It is very disappointing to read that you felt that the cleaning was not up to standard. I sincerely apologise and have forwarded your comments to our Executive Housekeeping Manager to review immediately.
Please accept my sincerest apologies and I invite you to contact me directly to discuss your feedback further or if you decide to come back to Cairns for leisure or business.
Kind Regards
Trent Jansz
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,505 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Wellington, New Zealand
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 24, 2013

A mixed stay. We had a very spacious 1 bedroom apartment with an adjoining hotel room as our second bedroom for the kids. The apartment was great but the hotel room was very little (not much room to walk around the beds, and no chair (and possibly no room for a chair) at the desk) and terrible shower drainage in the bathroom .
In the apartment, the kitchen was generally well kitted out, but given we had booked for 4 persons it would have been nice if we had been given 4 chairs for the table instead of 2 and 4 chairs for the outdoor table instead of 2. As it was we needed to transfer chairs from out to in for each meal. Disappointing also that the Wi-Fi was not free and our rooms faced south so that we had sunshine for only 10 mins in the morning and, being on the 3rd floor, no view either. [Of course the lack of sunshine would probably be a bonus in the summer.] On the plus side the apartment was spacious, the pool fantastic, the gym well fitted out and the location unbeatable. All in all we had a great stay.

Room Tip: Ask for a north or east facing view if you want sun and a view in the winter. Ask also for extra ch...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent J, Manager at Mantra Trilogy, responded to this review, October 22, 2013
Dear Jenny,
Thank you so much for your posting. We really appreciate your comments and certainly will take your recommendations on board. The Wireless internet system installed in the Trilogy complex is owned and operated by Azure Wireless. The system is independent of the hotel and is monitored by Azure directly. Regrettably we are unable to influence the pricing structure. I will forward your comments to the Queensland account Manager of Doco-Intertouch to allow them to review their current structure.
Thank you again for taking the time to write to us and advise us of your concerns.We hope to be able to welcome you back to Mantra Trilogy in the near future.
Kind Regards
Trent Jansz
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nunawading, Victoria, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 23, 2013

My wife and I stayed at Mantra Trilogy, Thursday July 11-16. Location is excellent but as others have written, unexpected fire alarm and no evacuation plan or fire wardens around to tell you where to go. Fire alarm was 7am one morning which was very nice. The Card Keys that are required to get into the lobby, elevator and room, malfunctioned twice in 5 days and we had to go to front desk to get them reactivated, once after midnight, surely there is a better system. I was curious to see what the gym was like and was quite dissapointed only seeing one treadmill and 3 exercise bikes, however i'm on holidays and most wouldn't bother with gyms. Not that i found it a huge deal but we were surprised to find the rooms not serviced daily. Also same as a few other reviews, no sympathy for an early check in it was virtually right on the mark of 2pm when we were able to get into our room. Location Great, Noise levels great, but a few common theme improvements required.

Stayed July 2013, traveled as a couple
Helpful?
1 Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed July 21, 2013

Just back from a long weekend warming up in Cairns and stayed at the Mantra Trilogy for 3 nights. Got a very good online price for a one bedroom appartment for 3 nights. The location of this place can't be bettered. Close walking to everything you could want and right next to the foreshore that had live music all day Saturday. We came in off an early plane and didn't expect our room to ready. Greeting at reception was genuine and very pleasant and the lady did hunt for a vacant room and for anything highr than we had been assigned and gave us a choice. All very helpfully even though place was busy. We went for a walk leaving our luggage there and she called my mobile when room was ready - only a short while after we had arrived anyway.

Room's view was gorgeous. The large balcony had views over the city as well as out toward the reef. Couldn't have asked for anything better and the room was clean and exceptionally well provisioned. All staff - including cleaning staff with their trolleys in the hallway - were also genuine and pleasant. Checkout was extended for us to 11 without charge and it made all the difference. And also no problems wioth left luggage again. What else could you want!!???

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 03Victoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent J, Manager at Mantra Trilogy, responded to this review, October 22, 2013
Dear 03Victoria,
It was great to read your recent feedback and knowing that you have enjoyed Mantra Trilogy and Cairns to the fullest. I will pass your comments to our staff and I am sure they will be pleased to read as I was.
We hope to welcoming you back in the near future.
Kind Regards
Trent Jansz
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed July 21, 2013 via mobile

Worst place to stay. Never again.
Nobody informed us when booking that room not serviced.
Rooms smelt must, no fan in bathroom. Shower drainage terrible, flooded room.
Bed hard and lumpy!
During stay fire alarm, sounded , followed by evacuation. After walking down 8 flights of stairs In pyjamas, we waited for someone to direct us. No body around we went to reception where staff were happily checking in new arrivals while evacuation siren was sounding.when I asked what was happening they shrugged shoulders and said " oh sorry, false alarm".
Not happy. Staff were not concerned, I saw several elderly people walk down many flights of stairs in their pyjamas, absolutely exhausted. I would hate to see what would happen in a real emergency

Stayed July 2013, traveled with friends
Helpful?
3 Thank Judy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent J, Manager at Mantra Trilogy, responded to this review, October 22, 2013
Dear Judy,
Thank you for your feedback and I am sorry that your stay did not meet your expectations.
We always strive to provide a higher service experience for every customer and your comments are very helpful. I can assure you that fire safety is imperative at Mantra Trilogy and the correct procedures have been taken.
I do apologise with the information and direction you were given by the staff and we hope to be given the opportunity once more to welcome you back to Mantra Trilogy in the near future.
Kind Regards
Trent Jansz
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cairns hotels

Bundaberg, Australia
Level Contributor
231 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

This was our third stay at the Mantra Trilogy and this year we decided on a hotel room instead of an apartment as on previous stays. We were not disappointed. The room was spacious with a nice balcony to sit out on, overlooking the pool and being on the 6th level, with views of the harbor. I don't know if the room had recently been refurbished but everything was fresh and clean, nice drapes, extremely comfortable king bed and a nice bathroom with shower. We chose a non-serviced package for our 5 night stay and there was no problem obtaining further supplies and clean towels. The staff are very friendly and helpful and the resort is close to restaurants, RSL, shops and the Esplanade.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent J, Manager at Mantra Trilogy, responded to this review, October 22, 2013
Dear Ann,
Thank you for your recent feedback, it is great to know that you have yet again enjoyed the time at Mantra Trilogy. We really appreciated your comments and are excited to see you again soon.
Kind Regards
Trent Jansz
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 13, 2013

The staff were lovely and I received exceptional service from them at all times. It was really refreshing and made me feel welcome and at home. We were impressed with the sensational view from our room. I spent a fair amount of time taking it in and enjoying it. Gorgeous!! The room had everything we needed and was very comfortable. The location was ideal for easy access to everything. My fifteen year old son and thirteen month old girl really enjoyed themselves which made the stay perfect. I plan on a return visit next winter and can't wait. Great value for money! The only negative was the lack of hot water which staff were not able to fix.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Therese S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent J, Manager at Mantra Trilogy, responded to this review, October 22, 2013
Dear Therese,
Thank you for taking the time and submit your recent feedback on Mantra Trilogy.
It is nice to read that you have enjoyed our hospitality at Mantra Trilogy and there is little I can add your summary of our Resort. All the staff was very happy to read your review.
They work tirelessly to provide quality service and clean apartments and feedback like yours is a real uplift to all.
I thank you for your comments and look forward to seeing you in the near future.
Kind Regards
Trent Jansz
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Trilogy

Property: Mantra Trilogy
Address: 101 - 105 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Cairns
#18 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mantra Trilogy 4.5*
Number of rooms: 240
Official Description (provided by the hotel):
Mantra Trilogy is ideally located above the Cairns Esplanade within walking distance to some of Cairns best restaurants, the Reef Casino, Cairns Central Shopping Mall and the newly developed Cairns Lagoon. Offering open plan designed hotel rooms to spacious self-contained one, two and three-bedroom apartments all have cable TV, private balconies with views over the pool, surrounding mountains or ocean. Apartments offer the added convenience of fully-equipped kitchens and laundry facilities. Onsite guests can spend a lazy afternoon on the pool deck overlooking the ocean, cook up a barbeque on the resort lawns or enjoy an invigorating workout in the gymnasium. From the property you can stroll the length of the Esplanade, an area which has recently undergone a major re-development to include al fresco dining, parklands, BBQ areas and the Cairns Lagoon, a massive patrolled water-park that attracts both tourists and locals alike. Overlooking Trinity Bay and the parkland of Cairns Esplanade, Mantra Trilogy's premier location provides the perfect base to explore the markets, shopping, night life and restaurants of Cairns. ... more   less 
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Also Known As:
Mantra Trilogy Hotel Cairns

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