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“Studio Harbour View - It was OK”

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Cairns Luxury Apartments - Harbourlights complex
Ranked #27 of 84 Specialty Lodging in Cairns
Certificate of Excellence
Reviewed April 10, 2013

I had booked a Studio Harbour View room on Hotels.com and we followed the directions to Harbour lights, but the check-in desk at the Harbour lights complex is not for the luxury apartments, so we had to walk out again and check-in with the agent across the road, while the room was back inside the Harbour lights complex. That is fine, however, I wish there was better instructions on the booking.
The studio itself was nicely decorated and the room was clean. I loved the view of the Harbour which was very nice. The location is perfect, you are also very close to many bars and restaurants. After our stay we were catching a cruise and it was walking distance to the wharf for boarding our ship.
However, in our room, the air-con made a horrendous noise, you couldn't have it on while sleeping, it was just too noisy. We were staying only for a couple of nights and the weather was not too hot so it was OK to switch if off but at the height of summer this would be a problem.
Overall it was just OK, it was a pretty standard room and OK for the couple of nights I would give it 3.5 stars.

  • Stayed: March 2013, traveled as a couple
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1  Thank Miti81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLAHarbourlights, Guest Relations Manager at Cairns Luxury Apartments - Harbourlights complex, responded to this reviewResponded April 18, 2013

Thank you for taking the time to give your feedback. Yes the apartments are in a fabulous location, and we do pride ourselves on taking extra measures to make sure our apartments are extremely clean and tidy. Since receiving your feedback regarding the air-conditioner being too noisy we have arranged to have it inspected and have had new bearings replaced in it and extra sound proofing. Hopefully this has resolved the issue, as we were very upset to get a complaint. As for the check in details, it is mentioned in the confirmation correspondance that you will need to check in at the Visitor Information Centre diagonally across from the Harbourlights Complex. Due to your valued feedback, we will endeavour to make it clearer on our confirmation letters. We appreciate you taking the time to comment on your stay with us, and we hope you enjoyed your visit to Cairns.

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84 - 90 of 98 reviews

Reviewed February 24, 2013

Found in a central location in Cairns, well within walking distance for all the local attaractions including The Lagoon, The Casino and the Boulevard.

The room was spacious and if we had wanted to, we had the facilties to make our own meals but as it is so close to so many eateries, that the hardest decision each day was where to eat.

Comfy bed too! and this is one thing I trake very seriously when I travel. The bed will always deternmine if I have a good holiday....and I did!!!

Thanks to all the helpful staff who made our stay so enjoyable.

Room Tip: Ask for a room with a harbour view! It's worth it!!
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  • Stayed: February 2013, traveled as a couple
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1  Thank Sandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLAHarbourlights, Manager at Cairns Luxury Apartments - Harbourlights complex, responded to this reviewResponded March 4, 2013

Thank you so much for taking the time to give your feedback! We appreciate it! We do pride ourselves in the location of the Apartments being right in the City, along the Marina where all the best places to eat in Cairns are and so close to anything elso you may need for a great stay like the Casino and Lagoon. The Apartments do have wonderful facilities not to mention great views and we try to make them as comfortable as possible.. Beds being top of the list of importance!! Thank you again for spending time on your feedback! Kind regards Lisa, Kerry and Patrik.

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Reviewed January 7, 2013

I checked in on the 31st Dec and checked out on the 5th Jan.
I will say that my family and I have thoroughly enjoyed our stay in this accommodation. The apartment had everything for a visiting family with young children (kitchen, dish washer, washing machine, dryer, spacious, clean, safe, well appointed). More importantly, I spoke to a different person every time I walked into the reception / information centre ... and every single time I got the same high level of professionalism and courtesy. I can't say the same for every place (hotel, restaurants, theme parks, etc) we ventured into in the last 2 weeks (Gold Coast to Cairns).
I will certainly recommend this accommodation to my family and friends.
Wishing the team in Cairns Luxury Apartments the best for the rest of the year and keep up the great work.

  • Stayed: January 2013, traveled with family
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1  Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLAHarbourlights, Manager at Cairns Luxury Apartments - Harbourlights complex, responded to this reviewResponded January 8, 2013

We are so pleased you enjoyed your stay over the Festive season with us! It is so lovely to hear how pleased you were with the Apartment and its facilities. The beautiful Apartments are really geared to a great family stay where it is important to have these facilities available. Thank you for the compliments regarding our Staff here at the Visitor Information Centre - when we have a passion for our region and all it has to offer we really do love to share the information. We look forward to seeing you all back on your next trip to Cairns.

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Reviewed December 3, 2012

Our decision to stay at this property was based on the previous reviews posted by our travel colleagues on Trip Advisor. The staff at the main office were helpful and just plain wonderful people. We were fortunate to be given an upgrade to a one bedroom unit overlooking the marina from the corner of the second floor. The apartment complex
location, right in the middle of the boat harbor, couldn't be better and is complimented by strict security, convenient car parking and a small but functional gym. The unit was clean, functional and furnished with modern contemporary furniture and a flat screen TV with plenty of viewing channels. There was ample closet space, the kitchen facilities impressive, the bathroom sparkling clean and the hallway equipped with a first class washer and dryer. Not only was the bed large and comfortable, the balcony featured the perfect furniture to enjoy a fine meal, refreshing beverages and the evening sunset. This property is a superb value in the best part of town and we can say our Trip Advisor reviewers were "spot on." Not only that, it is directly in front of the walking/jogging/ bicycle path that runs miles up and down the beach and marina. It is not however a Five-Star property, but it does have a stellar location and first class management. A great value when hanging out in Cairns, consider staying here rather than at the more "pricey" hotels.

Room Tip: Just show up!
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  • Stayed: November 2012, traveled as a couple
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1  Thank rohbogen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLAHarbourlights, Manager at Cairns Luxury Apartments - Harbourlights complex, responded to this reviewResponded December 4, 2012

Thank you for your feedback! We love hearing back from our guests and appreciate the time you have taken to comment on our services and the amazing Apartments we are lucky enough to manage. Apartment complex's are so different from Hotels or Resorts and are rated differently too so its great to hear that you have enjoyed everything we can offer our guests. Perhaps we will see you on your return to beautiful Cairns to enjoy our wonderful Apartments again!! Kind regards Lisa, Patrik & Kerry, Cairns Luxury Apartments-Harbourlights Complex.

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Reviewed November 25, 2012

Fantastic location, central to everything, restaurants straight out the front and a beautiful waterfront boardwalk to wander along. The staff at the Booking Office where you get your keys are so friendly and have really good knowledge on the region. The apartments are huge, modern and spotlessly clean with fabulous views from the balcony. There was plenty of room for our whole family and having a kitchen is handy even thou we ate out most of the time. I would highly recommend this property and will definitely be back, our new home away from home :)

Room Tip: Pay for a waterfront room
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  • Stayed: November 2012, traveled with family
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1  Thank MilesnGinni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLAHarbourlights, Manager at Cairns Luxury Apartments - Harbourlights complex, responded to this reviewResponded December 4, 2012

Thank you for your feedback...It is always wonderful to hear that our guests are so happy with their Apartments. We do pride ourselves on the location and the beautiful, spacious apartments so it is wonderful to hear that our guests love them too. We look forward to welcoming you again on your return to gorgeous Cairns.. Kind regards Lisa, Patrik & Kerry, Cairns Luxury Apartments-Harbourlights Complex!

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Reviewed November 23, 2012

Apartments are modern well maintained. Tourist office is across the road. We got our keys from here and also booked some trips. Staff in there are very friendly and knowledgeable.

The boat tours are literally round the corner, bars and restaurants on your doorstep (not noisy thought and supermarket is a 5 minute walk. Parking was only $10 per day.

Only criticism would be the lack of free wifi though this seems to be the case in most apartments Australia.

  • Stayed: November 2012, traveled as a couple
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2  Thank cfcmurdoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLAHarbourlights, Manager at Cairns Luxury Apartments - Harbourlights complex, responded to this reviewResponded December 4, 2012

Thank you so much for your feedback! It is very important to us to recieve this as we can now improve on any services our guests may need for example, the wifi. We are currently in the process of installing wifi in our apartments, so when you come back to us, we can certainly provide this service... We are so glad you enjoyed your stay.. We will agree, our location is second to none and everything is on your doorstep literally!! We look forward to welcoming you back if you ever come to beautiful Cairns again in the future. Kind regards Lisa & Staff, Cairns Luxury Apartments-Harbourlights complex.

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Reviewed November 4, 2012

So we were a bit concerned about checking in at a location outside the hotel but turns out it was a blessing as it is only across the road and there was a little shop next door to the check in office so we were able to check in and grab a few supplies for the apartment rather than having to go look for a shop afterwards. The staff were great at check in and iut even helped us plan what tours & things to do while we were there. The location is amazing and we paid for ocean views so it was spectacular to watch the big boats coming in and out each day. The unit was modern and very clean. There are some great restaurants within minutes of the apartments and many options.

Stayed: October 2012, traveled with family
Thank Nerinaanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLAHarbourlights, Manager at Cairns Luxury Apartments - Harbourlights complex, responded to this reviewResponded November 17, 2012

Its wonderful to hear you were so happy with the location and the Apartments of Cairns Luxury Apartments. We strive to ensure the cleanliness and presentation of each of our amazing apartments is of a very high level. It is also great to hear that you found us helpful with our Check in office located within a Visitor Information Centre across from the Harbourlights. With trained staff advising of all activities in and around this beautiful region, we can be considered a one-stop shop for all sorts of handy information..and of course so close to everthing else you may need!. Thank you again for your feedback & we would love to see you staying with us again!! Kind regards - Lisa Thomas - Property Manager

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Additional Information about Cairns Luxury Apartments - Harbourlights complex

Address: Shop 1 34 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool
Hotel Style:
Ranked #27 of 84 Specialty Lodging in Cairns
Price Range: $128 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Cairns Luxury Apartments - Harbourlights complex 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
Cairns Luxury Apartments are individually chosen apartments located on the Water Front of the Cairns Marlin Marina. These apartments are located in the Cairns Harbour Lights building and are rates 4 1/2 star. Our apartments include studio harbour view rooms (TEA & COFFEE FACILITIES ONLY), 1 bedroom self contained inlet & harbour view apartments, 2 and 3 bedroom self contained harbour view apartments. Check-in is via our Visitor Information Centre conveniently located diagonally opposite the complex. Our friendly staff can also organise all your touring needs. Office hours are from 8am - 9pm daily except Christmas Day and if you are checking in outside of these hours please advise us and we will organise alternative arrangements. ... more   less 
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