My review is based on the circumstances under which Falla Reef Trips failed to provide me with a reef trip. I trust that their activities are indeed well executed, but TripAdvisor users should be properly cautioned.
Based on TripAdvisor ratings and reviews along with a personal recommendation from a friend, I booked a full-day activity (reef tour with snorkeling) by email a few days before traveling to Cairns. The trip was confirmed by Falla Reef Trips three days in advance and two days in advance. On the evening before the trip, I was told that the trip was cancelled due to a lack of sufficient bookings. It was the last week of September and hence not an extremely low season. If it weren't for heroic effort by the manager of my hotel (and the good fortune of getting her involved), I would have lost the day completely rather than finding another reef trip at the last minute.
I don't expect Falla to run a day trip with too few people to make it worth their while, but better professional treatment would be to warn me in advance that the number of bookings is not yet enough to justify a trip.
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