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Coral Towers Holiday Suites
Ranked #22 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, New South Wales, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very nice!”
Reviewed July 18, 2013

2b apartment was nice, big and clean, had everything we needed.
we enjoyed the sea view from our balcony!
spa & pool made kids very busy & happy
30 min promenade walk to the city center -on the way kids enjoyed Muddy's playground and big swimming pool in the city
very friendly and helpful staff!
Thank you Sandy!
the trip booked to Kuranda with the tour desk was fantastic! We followed Sandy's advice about the boat trip and beautiful homemade ice-cream. Skyrail is just beautiful!! all these made our rainforest adventure unforgettable!!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this review, July 20, 2013
Hello Anna,
Thank you for your comments and rating for our complex. As you know we take great pride in our apartments and always try to help all of our guests enjoy their time and holiday with us.
See you next time you are in Cairns.
Regards
Sandy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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159 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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1 review
Reviewed July 11, 2013

These apartments were exactly what my family needed for our stay in Cairns. The 2 bedroom apartment was spacious enough that there was enough room for my husband and I and our 11 and 13 year old. The kitchen was well supplied which was perfect since we saved so much money by cooking our own meals and packing picnic lunches for our trips out. It is far enough away from the hustle and bustle of central Cairns but still close enough to walk to everything (it took us 20mins to walk our shopping back). One of the best features is Sandy at Reception and her friendly and helpful attitude and her extremely valuable local knowledge. Even though we usually stay at Hilton and other 5 star accommodation, the Coral Towers was perfect for this 11 night stay as it gave us an affordable home base to rest and relax in between all our expeditions of what Cairns has to offer. Oh and the beautiful view from our balcony was just a bonus!!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this review, July 13, 2013
Hello Michelle and Craig,
Thank you for your wonderful comments for Coral Towers and so very please that you enjoyed your time with us. We do try to make all of our guests stays 'great' and I like to give as much help and local knowledge that I can , to everyone.
See you next time you are holidays up this way.
Regards,
Sandy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 9, 2013

First, before you book here, know what you're booking. This is not a hotel. Instead they are self-contained apartments. It wasn't until I arrived that I realized the difference between self-contained and serviced. Self-contained was more like a US condo. This meant that we didn't get fresh towels daily and that we were responsible for taking out garbage and such. Not a big deal, but not what I expected either.

Next, be aware that it seems the condition of the units varies a bit from one to another. My relatives were in a "Deluxe" unit and it was somewhat more attractive though I didn't take a close look at it.

Also, I suspect that what has been said about the staff is true -- my family spoke with them and found them friendly and helpful. I didn't interact with them at all, mostly because I was so upset with the condition of our unit, I was fairly sure I wouldn't say anything nice. Ordinarily I would have spoken up, but in this circumstance my Mother - in - law was treating us and I couldn't risk appearing ungrateful.

We were in unit 19 for about 6 days in June / July. It was dirty. In particular the walls, baseboards & drapes were dirty. Also the lampshades all had notable dust and stains no the lampshades. It was also poorly maintained with peeling paint on the ceiling in the bathroom and laundry room and a doorknob that was difficult at best. The kitchen items didn't match at all and the toaster was filthy and sparked when I tried to use it. There were warnings about a $1,000 fine if the fire alarm was set off by accident. While I realize that they want to minimize alarms, it wasn't exactly welcoming. Neither were their book of rules, and the fact that you had to rent pool towels and buy beach towels.

Also, there isn't really lobby per se -- it's an entrance with a desk that is sort of "gated." I should say that while I did feel safe at all times, my initial thought was that I was in a bad neighborhood.

I actually liked the location OK -- but it was a very long walk to the center of things. I also didn't find the airplane noise bothersome. The view, particularly at sunrise & sunset was nice, but since one of our balcony chairs was cracked, we had to take turns sitting outside to enjoy it. Also, there was an incredible amount of clutter on the decks below us -- we wondered if people actually live in some of the units? Again, not what I was expecting at all.

Oh, and I've heard people complain about hard beds before and just thought they were whining, our bed (the queen) was not only hard, but since it didn't sit level it "rocked" and made noise each time one of us moved. I ended up sharing with the kids which completely defeated the purpose of a two bedroom unit!

I snapped some pictures and I think they do a great job of showing what I think was wrong. I would not, under any circumstances, return to this place.

Room Tip: I wouldn't stay here but if you do, ask for deluxe.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
Helpful?
3 Thank xyz0406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this review, July 13, 2013
We do not advertise to be a 'Hotel' and our website clearly states our facilities and our services that are available. This guest booked 1 x Deluxe Apt and 1 x Standard - and as we do advertise Penthouse ,Deluxe and Standard Apts - all with different nightly rates- there is again clearly a reason as to by the rates vary. All apts will always have a certain amount of wear'n'tear, we have noted this guests concerns and have taken on board the issues.
The toaster has been replaced and if the guest had told us that it was 'sparking', we would have been able to attend to it while she was here. QFS set the call out/false alarm fee at $1000.00, we make our guests aware of the QFS guidelines and try to miminise the alarms by doing so. With regard to our Reception Area, we are not a 5 Star Holiday Inn, with a 'lobby - marble counters and 3+ staff working - 24/7". We have a Full Tour Desk and Front Reception Counter.
I can also assure the guest that 'The Esplanade' is definitely not a bad neighbourhood - as she would have seen for herself during her stay.
We offer "Pool Towels" for a rental of $3.00 per towel, for the guests entire stay - whether it be 2 days or 2 weeks. We do not 'Sell' beach towels.
We always do our best to look after all of our guests needs during their stay and attend to and fix any problems for them but we do need to be told about them first.
We do also hope that future guests will read all of our reviews and form their own opinions.
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Humpty Doo, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 19, 2013

We were very disappointed with what was told to us by phone in regards to view from our room, was told 100% view of the sea, only one Palm tree trunk. Perhaps 25%, lots of trees! The room was large but superficially given a look of cleanliness with modern look of bedding linen. Bathrooms were retiled over old tiles, old bath remained. Cleanliness was disgusting as the photos I took prove. Stayed in for the first day and my feet were pitch black from the floors, walls dirty, front door chipped, shades of different colors and marked, blinds had thick dust and yellow spots on them, some didn't work, washing machine filter had not been cleaned in a very long time. This was a renovated unit we were told! A long list of what we couldn't cook, sausages, chops, steak, bacon due to fear of setting off alarms. Told to use BBQ outside which was inaccessible for my husband in a wheelchair. Crokery was a mix of different bits and pieces as though they were from a secondhand place. Lift was filthy as was the carpark areas and public thoroughfare throughout the block of units. Entry into garage scrapped the bottom of the car because it was such a dramatic slope up and down. Carparks are very small, our car was damaged by someone elses car (no notice or apology), ground floor unit yards were full of clutter. The whole complex is in need of an overhaul of cleanliness and maintenance. On top of this the noise of the planes was loud. Balcony rail was very rocky. Despite this Sandy seemed very nice. Of course we will never stay here again! Booked on the internet with reassurance by phone and arrived too late after a long day of travelling with my husband in a wheelchair so it was too hard to find other accommodation at the time or else we wouldn't have stayed!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this review, July 12, 2013
This booking was made direct with reception, not via internet. The guest was also given our Low Season Special - $149.00p/n - for her entire stay, even though 3/4 of her stay was during the High Season Rates. Guest was shown 3 apts on arrival on upper levels - more views and she selected 1st level. Bathrooms are completely renovated - not tiled over- you are wrong. Marks on walls etc are purely wear'n'tear, guests scraping suitcases do not help. The photo of the 'dirty black foot' is clearly questionable, as all of our apts are always cleaned in the same manner and we have never had this'issue' before - ever.
Cooking, guests are advised of QFS false alarms pentilies, which we try to minimise this by advising guests to make use of the BBQ facilities - which many do. The guests was never told at any stage that they had to 'eat' out by the BBQ. Car parks are standard size. The guest did not inform us that her car had 'been damaged'. I saw this guest on a regular basis and never did she mention any issue with her stay nor the apt. Plane 'noise' we are on the Esplanade and like all other Complexes along the Esplanade, we have no controll over the 'flight paths'.
We are not a 5Star Complex and do not advertise to be - we always do our best to accommodate all of our guests needs and it is very disappointing when guests have go on sites like TripAdvisor to complain but they do not raise any issues during their stay directly to us.
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Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2013

We had a beautiful view from our room . The staff are super friendly and so so helpful - a little far from the restaurants but easy enough to stroll down the boardwalk or call a taxi which always arrived within 5 mins !

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emchop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this review, May 29, 2013
Thank you for your review and comments.
Yes, the views from the apartments are fantastic and we always try to accommodate all of our guests needs, whether is be just helping to decide on which trips to do or just calling a taxi for them. All are very important to us.

Regards
Sandy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 30, 2013

I stayed at the Coral Towers with my mom & sister when we decided that we wanted to go to Cairns to see the Great Barrier Reef.

spacious penthouse apartment. it was really nice to have my own bedroom with its own bathroom. I loved hearing the soft/subtle sounds of the sea and the sounds of the birds, and it was nice lying in bed and looking at the view of the Coral Sea.

it was a good location as far as being on the Esplanade, but it is on the other end of the Esplanade from the Marina

please be aware that there is a book of rules that some may find a bit unnerving. also the front desk has very limited hours. you are asked to take your own garbage down to the garage before you leave. in the morning the garage gates are closed & locked, and you need a key to get back into the building. we were just leaving for the airport and had already dropped off the key when we went down to the garage to take out the garbage, and got locked in the garage! I watched as my taxi came and then went... my mom and I had to scream at the top of our lungs to get someone to come down and let us out.

Room Tip: book a room with a Coral Sea view
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jennifer w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this review, April 4, 2013
Hello Jennifier,
Thank you for your review. Yes our Penthouse is great and has fantastic views of Trinity Inlet (as all of our apts do) and also the Hinterland. Our location is very good - no nightclub noise at 3.00am nor roudy people.
Every complex has 'rules' and they are there always for the guests safety and general consideration of others as well. The 'Gates' to our secure car park area, which is where the rubbish room is, are always locked, hence the 'secure parking' and guests are always told to have their key with them, at all time, as the locking of all common doors are expained to everyone when they arrive. Again 'security' safe. It was unfortunate that you 'locked yourselves' out but if you had 'entered the car park code' the security gates would have opened for you. The code is noted on all key tags.
Apart from the above, and even though you stayed with us many, many months ago, I am pleased that you enjoyed your stay with us.
Regards
Sandy
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Melbourne, Australia
2 reviews
Reviewed January 27, 2013

Spectacular views! Great apartments! Beautiful, spacious and clean rooms!
Peaceful place away from downtown noise. We absolutely enjoyed our daily walks along a charming Esplanade.
We stayed in 2 Bedroom/2Bathroom apartments for 4 nights and absolutely loved it. Special thank you from our family for making our stay unforgettable.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lena_Andrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoralTowers, Manager at Coral Towers Holiday Suites, responded to this review, March 22, 2013
Hello Lena,
Thank you your wonderful comments, we take great pride in the apartments and as you said, the views are spectacular. We try very hard to make all of our holiday guests as welcome as if they are family.
Regards
Sandy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coral Towers Holiday Suites

Property: Coral Towers Holiday Suites
Address: 255 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Cairns
#12 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Coral Towers Holiday Suites 3*
Number of rooms: 1
Official Description (provided by the hotel):
Right on the Esplanade, with views to the Great Barrier Reef and Green Island, only 1.5 Kms to the City Centre - to walk approx. 25Mins or drive/taxi 5 mins. Spacious 2 bedroom/2 bathroom self contained apartments, all with Ocean Views. Our newly refurbished pool and heated spa/BBQ area is just great, with fantastic views overlooking the Esplanade. FREE undercover secure parking. ... more   less 
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Also Known As:
Coral Hotel Holiday

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