Had a great stay at the Lakes. Lovely people, great amenities. Loved all the pools. The room was wonderful, spacious with everything you need for a family holiday. Would recommend to anyone and would definitely go back.
Expedia.com
Booking.com
Booking.com
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Shangri-La.com
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Booking.comI stayed here for an extended period and have had a bad experience. Staff at the front desk are very rude and unhelpful. The gates are always broken so security is bad and stuff gets stolen and the midgies are terrible and you can't go out after 5pm without being attacked by them. The speed bumps are noisy and have ruined my car and the Internet and television does not work (staff also care very little about this). The groundsmen are really wonderful though and they keep the place looking nice on the outside. Inside is full of bugs which we can not seem to terminate.
It's quite disappointing. The front desk staff are what really make it a negative place.
Dear Josie K,
Thank you for your feedback and acknowledging the great job our groundsmen do. We couldn't agree more.
In relation to the bugs, whilst we have our holiday rental apartments sprayed regularly, bugs and midgies are a common problem in Far North Queensland and not isolated here at The Lakes Cairns.
To enable me to follow up on your comments, can you please advise if you booked through The Lakes or privately (Airbnb or another third party.) I have searched our records and cannot find you registered as one of our guest. This information would enable us to investigate further. Our staff take pride in looking after our guests who book with us. Unfortunately if people book privately we are not always able to extend all guests services, which I suspect might have been the case.
Please feel free to contact us directly to discuss the matter further.
Went for a quick family holiday. The 3 bedroom apartment we got was nice and had everything we needed. The reception staff were very friendly and helpful. The only downside to the resort is the lack of maintenance. The sauna was not working, the children's playground was closed for repairs and the lights on the path to the pool near our apartment were not working leaving you to walk a very dark cobblestone path to the pool.
There is some aircraft noise as you are close to the airport but did not bother us as there are not that many flights.
Overall we had a nice holiday here and would stay again.
I'll get the bad out of the way first. When we checked in, our room was not ready for us and by that, I mean that they sent us to the room but it had not been cleaned. They quickly moved us to a clean room and all was good to go!
That being said, the rest of the trip was so nice that it makes up for the beginning. The grounds were stunning and very well cared for. The room was perfect, with outdoor dining and more than enough room for our family. The room was clean and organized and had everything we could possibly need for our stay.
I would absolutely stay here again and recommend it for families!
When I stayed here, they decided to do maintenance on the gate that is the only access for vehicles in and out. All Access out of the resort was blocked by Car. We were locked it. People were yelling, swearing because they couldn't leave with the Vehicles. Not a very family friendly environment. I had to walk through the Lobby, call a taxi and leave my vehicle locked inside. The On Site Manager blamed the body corporate, the Body Corporate blamed the on site manager and all the guests inside were the ones that lost out. No compensation was offered. If you want a peaceful holiday stay as far away from the Lakes Cairns Resort as you can.
Before I start units are individually owned and not all are rented through the management and reception, but it all starts with a first impression.
The reception, arrogant, lazy are just 2 that come to mind, the woman didn't even get out of her chair to talk, the guy had no manners whatsoever and I wasn't even in his conversation he was talking to an older couple and just did not want to help them.
The room full of cockroaches had to spray. the cutlery, plates, cups etc I had to wash there was a full size dishwasher which made it easier but I should not have to do it.
Very tired and need a make over, the roo I had was original and some owners are putting in new furniture sadly not mine. It would of been very impressive in its day,
The facilities, well the sauna dosent work the gym is closed till further notice there is a tennis court and the pools look great but I paid for all facilities not a run down place.
Unfortunately many permanent people have 2 cars when they are allocated 1 space or simply too lazy to go up the extra steps to get to the unit. there is lots of visitors car parks but a lot of people park on the roads across foot paths and just wrong. The management do nothing about it. In the allocated car parks there are lots of signs advising the car park is in use so it is an ongoing issue.
Glass / no smoking in pool signs every where but people do not take notice and just do what they want The management take no responsibility for the actions of the guests, it would be hard to police but im sure they could try.
Noise issues the voices/ screaming kids echo through the place nothing any body can do about it but at midnight it is a problem.
The restaurant The Edge bar an grill went in one night and no other customers and wondered if I should stay, too tired to go anywhere I looked over the menu - not cheap but I can say the food was very good I had lamb cutlets baked potato and salad, sadly the vegetable were extra $9 so gave them a miss . I was happy with it but the only desert was vanilla ice cream. To my understanding the place was closed for a while and just re opened so getting back on their feet.
I would go to the restaurant again but would not stay here.I have read other reviews and they must have the wrong place as no body could describe staff helpful or quiet a quiet relaxing place.
