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“"Lovely pools"” 4 of 5 stars
Review of The Lakes Cairns Resort

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The Lakes Cairns Resort
Ranked #35 of 68 Hotels in Cairns
Brisbane, Queensland, Australia
Level Contributor
3 reviews
“"Lovely pools"”
4 of 5 stars Reviewed October 3, 2013

We've just been staying at The Lakes Resort with our kids. Other reviews describe it as an apartment complex and that's exactly right. No restaurants and a bar only open for a few hours a week. However, the acommodation was comfortable and the tropical gardens really beautiful and extremely well maintained.We all really enjoyed the variety of pools which were a real hit with us all, and never busy as there were so many! Staff at reception were of mixed standard, some lovely but one in particular seemingly quite disinterested. It's location near the airport was good and only a short walk to the Botanical Gardens(great cafe for breakfast.) Cheap cab ride into town. Disappointed that there was absolutely no complimentary coffee/tea/ milk upon our arrival.Little touches like that make all the difference! Highlight definitely the gorgeous pools. We had an enjoyable 11 nights.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Lucy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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568 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
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Cairns
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 20, 2013

I have Stayed At the Lakes Many times ver the last 3 years while visiting family in the area...& without a doubt the general standards of customer service has apparently fallen to the wayside. In the past I have braved the insects and horrendous mobile phone reception because of the delightful staff and convenience to the airport , But as I have tragically found out, the parent company of the resort has gone bankrupt and the replacement administration staff are not only rude but condescending and incompetent to boot!!!!! when they are not talking over the top of you in lecture fashion they are generally obstructive. If you would like pleasant staff and a stress free stay try one of the other resorts there are plenty of others closer to town!!!!!!!

Room Tip: there is no phone reception at the back of the complex due to mountain "shadow" and poolsi...
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  • Stayed August 2013, traveled solo
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank mrichar_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 11, 2013

I recently stayed here for a week with my 2 children and husband in a 2 bedroom apartment overlooking the pool. The apartment was okay but is in need of refurbishment, and even some simple repairs (taps, etc. leaking). The furniture and decor is on the old side. The kitchen is well kitted out with all you need. The grounds are well cared for and the pools are lovely. We did get a car park included but did not use it as the spaces are so small in our complex you couldn't open the doors when parked next to another car - difficult with kids. The lakes appears to be mainly long term residents, the restaurants were all closed however there was a small shop and a bar open on the weekend evenings. The hairdresser/ day spa looked okay but did not use it- went to a Balinese spa in trinity beach instead. Location is okay if you don't mind being out of town. No coffee within 5 mins or so walk is annoying in the morning for those who like a good coffee first thing. The Botanic gardens and centenary lakes are lovely and close by. Also,good location to access the beaches up north

  • Stayed August 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank mjrt79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed August 9, 2013

My daughter and I stayed here in July for the Cairns show to surprise friends. We are ex residents of Cairns so have a good idea of accommodation around town. The Lakes was always said locally to be very impressive. But cleanliness that management claim to be of high priority is not the case. The bathroom and toilet fans in our apartment were filthy so did not extract steam etc... appropriately. There was rubbish left under the table in the balcony and the bench in the balcony was filthy. One of the shutters on the balcony had a broken captains hook which was reported on the 1st day but ignored. We had late checkout as a bonus on our Internet booking but were harassed by housekeeping and reception on the day of checkout due the late checkout hadn't gone across to our record, on this day management might as well have called mea liar. But thankfully I had the paperwork on me to prove it was a part of the deal. While we were there we heard many complaints from both residents and tourists staying at The Lakes. Our complaint on checkout was supposed to be given to the duty manager but after putting a bad review on their website and Facebook page I have still not received any communication from them. So they obviously don't care about bad feed back or customer relations hence when we go back to Cairns in the not so distant future to visit friends and ex work buds we WILL NOT be staying at The Lakes again....... Shame for them we know so many people in Cairns on both a personal and professional basis. NOT GOOD FOR YOUR GOOD REPUTATION 'The Lakes' I'm sure Blue Lagoon will be better in November, you were given a very good chance to repair this wrong doing.

Stayed July 2013, traveled with family
Helpful?
5 Thank Robyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 30, 2013

We had a two bedroom apartment which was quite spacious inside. The lounge furniture needs updating as its uncomfortable and the cushions slip off every time you try and get comfy!! The extra bed we requested was made up in the lounge so we moved it into the 2nd bedroom, although abit cramped it didn't matter. The air con units were effective but the clothes dryer was rubbish. We found chewing gum in the washing machine, the noise from upstairs banging and children thudding was annoying on two nights and the staff weren't that interested when we complained. The pools are amazing and plenty of space for everyone, was great on a hot day and were a hit with the kids. Not enough loungers or chairs though and only one barbecue was working when we went. The gym was closed and kids play room was up two flights of stairs (not suitable for young ones). Their is not really much in the way of groceries so be prepared to venture out but the shops aren't far away and there is plenty of choice. The grounds are nice and clean and it felt very safe. We loved our stay for the use of pools, safety for the kids and comfortable beds and other amenities. Was placed very near to the airport (you will see and hear them in the day) which was so easy for a family and a great base to enjoy many day trips.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank EmmaV1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smithton, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 20, 2013

We are a family of five and stayed recently for twelve nights in a three bedroom apartment. Having stayed at this resort a few years ago we were sad to see that it has not aged well. The apartments are in dire need of refurbishment and I am pleased to hear that this is exactly what is about to take place. Having said that, the pools and grounds are great, the staff are helpful and the location is very good. One suggestion for Management would be to escort guests to their rooms as when arriving at night trying to find apartments with inadeqate lighting does not make the best first impression.

Room Tip: When booking request a rennovated apartment.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Shazamundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cairns aust
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed July 5, 2013

We are locals and have often stayed at the lakes especially when our children we younger. The self contained units were always good value and clean with modern facilities. However! This last stay at the Lakes Cairns Resort couldn't even come close to the previous stays we have encountered. And has left us with feeling of utter DISGUST!

My father in law was in hospital, and as we live almost one and a half hours drive from Cairns we thought it best that we stay down the night in a self contained unit. So I could wash his clothes and bring him fresh ones in the morning. The reason we chose the Lakes was so that we could relax that evening, do the washing in our own room and not have to go down to a laundry on a different level or anywhere else!

We checked in early evening, and when to our apartment. Only to find that the room was not to our satisfaction. The beds were not as we had requested, but more importantly the air conditioner was broken. I called reception immediately and asked for our room to be changed. Which was done so reluctantly. So were moved to another room in a different block of apartments....... All seem good until we decided to do the washing. I put the wash load on no problem. But suddenly the washing machine began to chime a warning sound. It seemed that the water pump on the washing machine was broken. Once again I called Reception. To be told that their maintenance guy wouldn't be able to fix it till the next morning at 10am when he was back on duty. I explained that this simply would not do as we would be checking out early in the morning, and a resolution needed to be found immediately. It was then that my husband was escorted to another block of buildings to use their washing machine to complete the spin cycle for our washing. My husband then returned with the wet clothing to dry them in our room with our laundry dryer only to discover that it too was faulty!!! Thankfully my husband managed to get the dryer to function with a little persuasion.

In the morning upon checking out I express my utter disgust and frustration of the nights events, and requested to be compensated for the continual inconveniences. I was told there was nothing that could be done. And Perhaps on my next stay there they could do something about it.

Let me assure you there will NEVER EVER BE A NEXT TIME! This would be the last place I would recommend to any one to stay! Staff, Management and Body Corp, you better get your act together real fast! Because just as good service/experience news spread quickly, Bad service/experience spreads faster!

It seems that poor maintenance or lack of, is the sad result of what used to be a lovely place to stay. :(

  • Stayed June 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
9 Thank tink07_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lakes Cairns Resort

Property: The Lakes Cairns Resort
Address: 2 Greenslopes St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Cairns
#24 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Lakes Cairns Resort 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
The Lakes Cairns Hotel Cairns
The Lakes Cairns Resort And Spa
Lakes Resort Cairns
Lakes Hotel Cairns

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